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Freedom Ford

Edmonton, AB

3.8
1,853 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,853 Reviews of Freedom Ford

September 22, 2015

Review on the cleanliness of my vehicle I was overall happy with the service and being treated respectfully. I was extremely disappointed with the cleanliness of the inside of the vehicle. I More

by Fusion buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Koehler
Sep 22, 2015 -

Freedom Ford responded

Hello, my name is Blaine Plester and I am the Marketing Manager here at Freedom Ford. I was sorry to read that your car's cleanliness did not meet your expectations. I would like to look into this for you. Could you let me know your name and when you picked up your car? Thank you.

Sep 22, 2015 -

Fusion buyer responded

My name is jackie braden and the car was purchased and paid on Aug. 14. 2015. It was picked up i believe on the Aug. 20 th.

Sep 22, 2015 -

Freedom Ford responded

Thanks for that information Jackie. We would like to offer to have your car re-cleaned and will order you a new owner's manual. Please let me know when you could drop it off in the morning and pick it up around 5:00 in the afternoon. If you can give me a couple days notice that would be great. Blaine

September 17, 2015

Buying an Explorer over the internet We wanted to shop for a vehicle hassle free, in our price range with the options we wanted so we started looking over the internet from the comfort of More

by Lyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Jensen, Anna Marrazzo, Jason Spithakis, Darren Shilton
September 17, 2015

Great experience, Great service I dealt with Mike Sirman in purchasing a used Truck. He was helpful and professional from shaking his hand until driving off the lot. Couldn't have as More

by oilers90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marrazzo, Mike Sirman
September 15, 2015

Service was good, referal business not so much I bought a truck here in 2013 and I had a great experience. Ed Frick helped me out and there was no smoke and mirrors. Ed told me if I knew anyone who More

by Shermrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Frick
Sep 15, 2015 -

Freedom Ford responded

Hello, My name is Blaine Plester and I am the Marketing Manager here at Freedom Ford. I just read your review and would like to dig a little deeper to find out what happened here. Please let me know your name as well as the name of the Escape buyer. I would really appreciate the opportunity to sort this out for you.

Sep 15, 2015 -

Shermrock responded

My name is Nick Sherman and my girlfriend who got the Escape is Kaitlyn DeGrasse. You can email me directly at nsherman72@gmail.com. what happened is that I guess an in person referral isn't any good.

Sep 15, 2015 -

Freedom Ford responded

Hi Nick, Thanks for providing that information. I looked up the files and discussed the situation with the New Car Manager. The referral program that Kaitlyn would have heard about when she got her Escape started on May 7, 2013. You purchased your truck on April 26, 2013. So you likely would not have been told about the program when you picked up your truck. The only rules we have in place for that program are 1) the referrer must have purchased after May 7, 2013, 2) The referrer and new customer cannot live at the same address, 3) Freedom must be made aware of the referral before the purchase is completed. There must have been some miscommunication from Ed regarding the reason for the referral not being eligible as obviously having a personal referral is the reason we have set up a referral program. Because your purchase was so close to the start of the program, the New Car Sales Manager has agreed to make an exception and pay a referral in your case. I will contact you shortly to let you know when you can pick up your cheque. We value referrals highly and appreciate that you brought Kaitlyn in. We sincerely hope you continue to send refferals our way. Blaine

Sep 16, 2015 -

Shermrock responded

Ok thank you.

Sep 17, 2015 -

Freedom Ford responded

Hi Nick, Your referral cheque is ready for pickup. When you come, please ask for the New Car Manager on duty or Ed Frick. Please contact me if you have any questions.

Oct 03, 2015 -

Freedom Ford responded

After looking into this issue, we discovered that a miscommunication had occured. Once we got the issue sorted out, we were happy to present this customer with his referral cheque. Referrals are a huge part of our business and we certainly appreciate them.

September 14, 2015

Great Experience, found the perfect Truck!! I recently visited the dealership to pick a few parts for my old truck and couldn't help but notice the good stock of used f-150's. As I browsed I met More

by Heavymech64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sirman
September 13, 2015

Friendly staff, fair prices and good service I appreciated how staff worked together in helping my husband and I find what we were looking for. Jason was friendly, a good listener and easy to ta More

by Deb
Recommend Dealer
Yes
Employees Worked With
Anna Marrazzo, Jason Spithakis, Ann-Mary Yanagawa
September 10, 2015

Friendly staff and great customer service! Everyone I dealt with was extremely friendly and willing to make sure I had a great experience. They went out of their way to make sure I was happy wi More

by LKnipping
Recommend Dealer
Yes
Employees Worked With
James Shaul, Jason Spithakis
September 08, 2015

FRIENDLY STAFF bought a used edge from mike sirman . Mike is easy to deal with and answered all my questions even after the deal was completed. James in finance was More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Shaul, Mike Sirman
September 07, 2015

Great buying experience! Recommend this dealer! A coworker had told me about Freedom Ford after mentioning I was in the market for a newer vehicle with less monthly payments. He set me up with Mike More

by HotLights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jespersen, James Shaul, Mike Sirman
September 03, 2015

Friendly and Knowlegable Bought a used Fusion from Jason. He knew the car inside out and was very quick to respond to calls when I had questions or concerns. Anna was great More

by Shawn888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marrazzo, Jason Spithakis
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