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Freedom Ford
Edmonton, AB
1,856 Reviews
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1,856 Reviews of Freedom Ford
December 31, 2015
I need to study to be a mechanic It started with going to the express lube for an oil change and tire sensor replacement. An estimate was written up to have the PTU leak fixed, which It started with going to the express lube for an oil change and tire sensor replacement. An estimate was written up to have the PTU leak fixed, which I booked immediately in the main shop. However on that estimate there were a number of other things noted. Once there the price went from the estimated 339.00 to having to pull the ptu out at 1100.00. The next day I was called for other leaks which needed repair at an additional cost of 950.00. I said No to these other charges and made a call to Norm to see what was really going on. It turns out that these other leaks (first found in the express lube) were not leaks at all, but a little sweating going on. I ended up paying 1400.00 and am still not quite sure what all the charges were for. I want to reiterate that this all started with an estimate written up by the Express lube people, Lisa and her staff. More
by margot.barclay
Verified CustomerEmployees Worked With
Lisa in express lube and Norm., Roxanne Autor
December 31, 2015
repaired flat tire My existing tires were fine and the flat tire was deemed to be fine as well. Since my tires are old Lisa took the time to explain some information ab My existing tires were fine and the flat tire was deemed to be fine as well. Since my tires are old Lisa took the time to explain some information about tires to me. More
by mcstrain
Employees Worked With
Lisa
December 31, 2015
routine oil change and tire rotation Our visit to the express lube was fine. Were early and closed for lunch. Sorry did not know, but waited. Got to have hot chocolate and watch TV while Our visit to the express lube was fine. Were early and closed for lunch. Sorry did not know, but waited. Got to have hot chocolate and watch TV while waited. Discovered issue with a seal but had to rebook in the service dept at later date. More
by colleenturigan
Employees Worked With
not sure of names
December 30, 2015
Hassle free Dan was great and so easy to deal with, a pleasure to buy at your dealership. I would recommend him to everyone. Thank you very much. Dan was great and so easy to deal with, a pleasure to buy at your dealership. I would recommend him to everyone. Thank you very much. More
by srussell991
Employees Worked With
James Shaul, Dan Gilewich
December 30, 2015
Only one complaint The service received was fantastic. Roxanne was great/very helpful. Only complaint....when I got my vehicle back the windshield and passenger windows The service received was fantastic. Roxanne was great/very helpful. Only complaint....when I got my vehicle back the windshield and passenger windows were covered in greesy film. Very difficult to clean off in thd cold weather. More
by v.nichols130
Employees Worked With
Roxanne Autor
December 30, 2015
Scheduled maintenance Excellent friendly staff. Fast service is done right. The customer lounge is comfortable and well stocked with coffee and tea. I enjoy my scheduled s Excellent friendly staff. Fast service is done right. The customer lounge is comfortable and well stocked with coffee and tea. I enjoy my scheduled service appointments. More
by dkmracing
Employees Worked With
Roxanne Autor
December 30, 2015
Review The problem with the vehicle was fixed in a timely manner. Lisa explained very thoroughly what was wrong with my vehicle and what I have to fix in the The problem with the vehicle was fixed in a timely manner. Lisa explained very thoroughly what was wrong with my vehicle and what I have to fix in the future. Nice waiting area as well. More
by zahra.ruda
Employees Worked With
Lisa - Service Area
December 29, 2015
Service Department Been dealing with Freedom Ford for many years, staff know our names and are super friendly, they explain as much as possible for my wife and ensure sh Been dealing with Freedom Ford for many years, staff know our names and are super friendly, they explain as much as possible for my wife and ensure she is aware of any issues. More
by nicjen
Employees Worked With
Roxanne Autor, Cori Slute
December 27, 2015
Always great My service advisor is fantastic every time. I will wait to bring my vehicle is so that she deals with it. She keeps me informed with good or bad news. My service advisor is fantastic every time. I will wait to bring my vehicle is so that she deals with it. She keeps me informed with good or bad news. She also set me up with service manager to go for a field test so I could explain what the problem was. More
by CSOPROVICH
Employees Worked With
Roxanne Autor
December 25, 2015
Friendly and efficient Just brought in my one year-old F-150 for semi-annual oil service etc, and again found everyone to be friendly, welcoming, and fast. Thanks Courtney! Just brought in my one year-old F-150 for semi-annual oil service etc, and again found everyone to be friendly, welcoming, and fast. Thanks Courtney! Comfortable waiting area, clean facilities, and no hassles. Thinking about my next vehicle, and Freedom will be high on my list. Our buying experience a year ago (Darren Shilton and Ann-Mary Yanagawa) was excellent. More
by NBR
Employees Worked With
Courtney Dehod, Darren Shilton, Ann-Mary Yanagawa
