Freedom Ford

Always GREAT service. Feels like Family every time I go to Freedom Ford. Though they are always busy, Roxanne and Lysa always provide the best customer service to me. Two Feels like Family every time I go to Freedom Ford. Though they are always busy, Roxanne and Lysa always provide the best customer service to me. Two beautiful ladies, very understanding and compassionate. More

Oil Change & Service Roxanne was great to deal with. She was very professional and personable. She made sure everything was done properly and that I was satisfied. I'll b Roxanne was great to deal with. She was very professional and personable. She made sure everything was done properly and that I was satisfied. I'll be sure to use her on my next service. More

Not satisfactory response from Service staff and Manager During my last visit I had a very bad experience with the Service. They kept my Fusion-2013 for two days (Jan 5th and Jan 6th 2016) for servicing and During my last visit I had a very bad experience with the Service. They kept my Fusion-2013 for two days (Jan 5th and Jan 6th 2016) for servicing and for two service recalls. Then on Jan 6th at 3:52 PM they informed me that the car is ready for pick up, but there is a hole on the inside at the rear passenger door and also there is a damage on the speaker. The service staff is saying that these damages were already there when I brought the car in for service. They send me some pictures and it seems that the hole on the door and the speakers must be from a sharp edge equipment. However, the Service Manager is denying the responsibility. I spoke with my other family members and they are also not aware of this damage. This damage is easily noticeable when viewed from the back seat. More

service and warranty work I always deal with Roxanne Autor when I bring our company units in she goes above and beyond to make sure everything is done right, on time she is alw I always deal with Roxanne Autor when I bring our company units in she goes above and beyond to make sure everything is done right, on time she is always pleasant with a smile which is nice as she is very busy and always make sure we are happy with their service this is why we deal with her with our fleet of units More

Great Service Always have good service here, Never had a problem...Very good people to deal with. Courtney and the other ladies are fantastic to deal with. Always have good service here, Never had a problem...Very good people to deal with. Courtney and the other ladies are fantastic to deal with. More

they we're professional they were concerned about my worries about what needed to be done and they did their best to help me. The mechanic went out of his way to make sure I they were concerned about my worries about what needed to be done and they did their best to help me. The mechanic went out of his way to make sure I was satisfied with the work. More

Body shop and Service Dept. Had body work done before Christmas, Got my truck back as promised looking good as new, service was complete . Excellent job by all . The staff is alw Had body work done before Christmas, Got my truck back as promised looking good as new, service was complete . Excellent job by all . The staff is always professional , honest and friendly More

Love Freedom Ford Because of the People and the Service Every single time I've been to Freedom Ford, I love the fact that the work gets done quickly, and that everyone, from the mechanics to the service rep Every single time I've been to Freedom Ford, I love the fact that the work gets done quickly, and that everyone, from the mechanics to the service reps to the sales reps to the shuttle drivers - absolutely everyone - treats me with courtesy and respect. Always. More

Routine service that Totally Met Expectations It was a simple oil change but Lisa greeted me, explained the work that would be done and the time it would take. She called to say it was ready and It was a simple oil change but Lisa greeted me, explained the work that would be done and the time it would take. She called to say it was ready and then told me the results of the inspection. She also gave me the heads up on what was next at my major service at 96K. Simple. Effective. Timely. dale More

took our car for 89 point inspection and oil chnge the service was efficient and well done. I was in and out in less than an hour. They recommended a new air filter and wipers which I purchased. the service was efficient and well done. I was in and out in less than an hour. They recommended a new air filter and wipers which I purchased. More