Freedom Ford

Lovely Extremely helpful and knowledgeable. A vary lovely lady to work with. I enjoy time at the dealership and dealing with Jennifer was an absolute pleasur Extremely helpful and knowledgeable. A vary lovely lady to work with. I enjoy time at the dealership and dealing with Jennifer was an absolute pleasure. I highly recommend asking for her if you have the chance. More

Started off good........terrible finish. Go elsewhere to buy I bought a new F150 about a month ago. Great sales experience with Jon and he was great to deal with, but it went south from there. I traded in my Tac I bought a new F150 about a month ago. Great sales experience with Jon and he was great to deal with, but it went south from there. I traded in my Tacoma as part of the purchase. My Tacoma buyout was taken into account when I made my deal and I confirmed that they had talked to Toyota and everything was set prior to picking up my F150. I picked up my truck on March 11th and unfortunately a payment was processed on my Tacoma on March 12th. I contacted Freedom Ford and was told that once their buyout cheque was processed by Toyota, I would get a cheque for the payment that had been taken from my account. 2 weeks later, Toyota contacted me to ask me why insurance had been removed from my vehicle as it was mandatory. I told them that my car had been traded in and I was informed that the buyout had not yet been processed and to contact the dealership. I contacted the Toyota dealership to look into what was holding up the process and was told that Freedom Ford had not sent them the correct amount. I then contacted Freedom Ford to ask what was going on and was told it was a small error and that they would be submitting the remaining balance right away and I’d have my account closed and credit processed shortly. 1 week later, I contact Toyota to check if my credit had been issued and was told there was no credit as Freedom Ford had paid the exact balance owing (obviously taking my additional payment into account). When I contacted Freedom to address the fact that I had now contributed to what was “their” buyout, I was told they would look into it and get the issue resolved. At this point I had yet to submit my purchase survey with Ford (which has huge implications for dealerships) as I was waiting to see if Freedom would in fact make things right. I was then contacted by Freedom Ford and told a cheque was in the process of being cut for me. I then submitted my survey based on my experience up until that point. Two days later when I contacted Freedom to see when I could pick up my cheque, their story changed and I was told they were still looking into getting this resolved. I was then told I wouldn’t be getting my money back and that this was the fault of the Toyota dealership. Very long story short……stay away from this dealership!!! More

New F150 Worked with Steve and Craig on a new F150 Limited. They were great to deal with and it made my purchase an excellent buying experience. Worked with Steve and Craig on a new F150 Limited. They were great to deal with and it made my purchase an excellent buying experience. More

Glad to be back Stopped in just before New Years when my engine light came on. Roxanne was very helpful and.booked me in for an appointment on New Year's Eve. Servic Stopped in just before New Years when my engine light came on. Roxanne was very helpful and.booked me in for an appointment on New Year's Eve. Service was great and I was pleased to see that Clarence is back. Now I will be back as well. More

Art of the deal Erik was a pleasure to work with, he respected my budget and helped find me a vehicle that exceeded my expectations. I didn't feel pressure and he di Erik was a pleasure to work with, he respected my budget and helped find me a vehicle that exceeded my expectations. I didn't feel pressure and he didn't try to "upsell" me out of my declared price point. Wish I would have gone to Freedom Ford first. I could have saved a lot of time and aggravation More

Relaxing environment. Having been looking for the past few months and visiting servers dealerships, Freedom Ford provided top notch service. Erik (sales rep) was knowledgea Having been looking for the past few months and visiting servers dealerships, Freedom Ford provided top notch service. Erik (sales rep) was knowledgeable about the vehicle and was willing to make a deal without the high pressure sales tactics i experiences at other dealership. All other staff was friendly and inviting. I left feeling I received good value for my dollar. Aaron More

The Salesman was excellent, very helpful as to what I wanted The dealership had an excellent salesman, I'd recommend him to future costumers. The finance department was also excellent, making the signing of docu The dealership had an excellent salesman, I'd recommend him to future costumers. The finance department was also excellent, making the signing of documents easy with little guidance needed. I will recommend to different agencies to purchase from Freedom Ford. More

Definitely Recommend Freedom Ford made getting a new vehicle for the first time very simple with your best interest in mind. I recommend speaking to the sales consultant A Freedom Ford made getting a new vehicle for the first time very simple with your best interest in mind. I recommend speaking to the sales consultant Amina and the manager Danny. More