Fines Ford Lincoln

Service department very disappointing Towards the end of June 2018, my 2015 Ford Transit 12 passenger van was serviced at Fines Ford of Bolton, Ontario. I was going on a 5000km family road Towards the end of June 2018, my 2015 Ford Transit 12 passenger van was serviced at Fines Ford of Bolton, Ontario. I was going on a 5000km family road trip in early July to the east coast-wanted the van to be 100%. Fines Ford did an oil and filter change, replaced 2 faulty TPMS sensors and had Ford recall work done for driveshaft coupler. First day of the trip (and first drive after bringing van home from Fines Ford Service) a check engine light came on driving on Highway 401 near Brockville, Ontario. Stopped at Riverside Ford of Brockville to have it checked. Code P144C was found-cause was a disconnected EVAP line beside the driveshaft. Their master technician noticed the driveshaft coupler work and told me this is the source of the issue-line accidentally was not hooked back up after recall procedure. He reconnected EVAP line, cleared code and all was well. I have both Ford extended warranty and Ford prepaid service/maintenance but I was told this issue is not covered under either plan as it is not a warranty item or a service issue-it’s an issue dealing with recall work done by Fines Ford of Bolton. Riverside Ford said to get reimbursed the $126.79 they charged me for their diagnosis/work-they told me they would vouch for me as to the cause of the disconnected line-have Fines Ford call them as to what they encountered. Few days later, TPMS indicator comes on. Could not find another Ford dealership open on the weekend. Pressures checked elsewhere (were actually overinflated). Monitored my own tire pressures daily for the rest of the trip-TPMS indicator on continuously. There was no leak, it was a TPMS issue. Oil change reminder also came on. Not reset during my oil change service-not a big deal to me as it can be reset without a scan tool. After my trip, back to Fines Ford on July 16, 2018. Ronnie (Service Advisor dealing with me) cleared TPMS indicator and says there was no code stored – has does not know why it indicated that there was a problem. Ronnie then claimed they did not touch the EVAP line, it has nothing to do with the P144C code, it is nowhere near where they were working on vehicle, etc-basically, denial. However, he did say they would do an investigation as to what had happened. I asked for him to call Riverside Ford of Brockville-they found the disconnected line. He told me to leave it with him, he will get back to me.Over the next 3 months+, I went into Fines Ford service department over a dozen times to get to the bottom of this (I gave up phone calling because was told too many times either Ronnie or Manager will get back to me-but did not happen). Each time I dropped in to inquire-either Ronnie is not in-if he is in, I get “they are still looking into it”, “I will call you back today or tomorrow” (does not happen), “Oh? The manager has not called you back?-I will make sure he gets back to you in a couple of days”-again does not. On and on this went for over 3 months!! Fed up, I went a final time to see Ronnie on October 29, 2018.Layed it all out how disappointed I was about the whole thing dragged out this long without a final resolution. Brought in my Google search results showing that I wasn’t alone experiencing a code P144C (cause-disconnected EVAP line) after having driveshaft recall work-he showed no concern over my printout and brushed it off. I told him I will write Ford of Canada and post a negative online review of my experience with Fines Ford of Bolton’s service. He did not dispute that things went badly. He told me to hold off with my letter/review until I speak with the manager. I agreed to this. Finally, on November 1, I received a call from Carlos (manager). I explained to him the issues that I am sure he knew about. He reiterated that they deny anything to do with any EVAP line, and will not be held responsible for it. I asked why should it take over 3 months to come to this conclusion? I asked why they didn’t even bother to call Riverside Ford? (I did call, they had no contact with Fines Ford)-Carlos told me it would have served no purpose. Yes, that’s true, if your mind is made up to deny responsibility right from the start. Why tell me about investigations, excuse after excuse, blah, blah, blah - to drag it out in hopes that I go away? No more words need to be spoken-these actions show the true character of the service department. On finalizing my conversation with Carlos, he did offer me a complimentary goodwill (if you can call it that) oil change on my next service visit. I thanked him for the offer but kindly explained to him that I will no longer have my van serviced at Fines Ford of Bolton (by the way, if he would have bothered to read my file or spoken with Ronnie-he would have realized that my oil changes are covered by my prepaid maintenance plan ANYWAY). I am done with this service department. More

Simply Amazing!! Big Thank you to all at Fines Ford Bolton Love the Ford Escape 2018 Titanium, great truck All the staff from Finance, sales, service are amazing!! Big Thank you to all at Fines Ford Bolton Love the Ford Escape 2018 Titanium, great truck All the staff from Finance, sales, service are amazing!! More

Crappy service What more can I say other that the came dirty. I guess this is common Fines Ford if you buy a demo. I've bought other demos from other dealerships an What more can I say other that the came dirty. I guess this is common Fines Ford if you buy a demo. I've bought other demos from other dealerships and they came spotless. More

Thank you Lisa Jackson Lisa Jackson was very helpful! I think I drove her nuts for 2 weeks asking questions, lol! Lisa is very professional, helpful and accommodating, she Lisa Jackson was very helpful! I think I drove her nuts for 2 weeks asking questions, lol! Lisa is very professional, helpful and accommodating, she even went beyond and picked me up and drove me to The dealership to pick up my new SUV. Thank you Lisa Jackson for making this experience so much easier! More

new truck purchase I'm very happy with this dealership, have purchased a number of trucks, for my business over the years, and keep on going back, great service and pers I'm very happy with this dealership, have purchased a number of trucks, for my business over the years, and keep on going back, great service and personnel all around, will recommend to anybody. More

Stress free and easy going. Sandeep was very helpful and made the purchase of my vehicle easy and stress free. They accommodated my requests and helped me find a vehicle fast and Sandeep was very helpful and made the purchase of my vehicle easy and stress free. They accommodated my requests and helped me find a vehicle fast and without pressure to buy. I would definitely go back to Fines Ford for my next vehicle purchase. More

Always good to deal with. 2nd vehicle purchased here in 18 months. They are not high pressure. They patiently worked with my wife & I. They made the buying decision easy. 2nd vehicle purchased here in 18 months. They are not high pressure. They patiently worked with my wife & I. They made the buying decision easy. More

Good, efficient service Excellent - service - meets all my needs. Great service in all aspects. The Fines Ford team went out of their way to explain all my options, and were Excellent - service - meets all my needs. Great service in all aspects. The Fines Ford team went out of their way to explain all my options, and were very patient More

Best car buying experience After going to several Ford dealerships, we decided to give Ford Fines a try and it was the best experience we ever had buying a car. The sales rep wa After going to several Ford dealerships, we decided to give Ford Fines a try and it was the best experience we ever had buying a car. The sales rep was quick and efficient and our trade-in value was done in no time and we were given fair value for it (unlike other Ford dealerships). I would highly recommend this dealership. More

Purchase of my new F150 Great experience buying my new F150. The Fines Ford team went out of their way to explain all my options, and were very patient answering all my quest Great experience buying my new F150. The Fines Ford team went out of their way to explain all my options, and were very patient answering all my questions. Made buying a new F150 very pleasurable. They were also very polite and professional, highly recommended. More