Falls Chevrolet Cadillac Buick GMC

About a week ago I made a phone call to Falls Cadillac and asked the receptionist to transfer my call to a salesperson – any person. Little did I know that when Jeff Patterson came on the phone I would ha and asked the receptionist to transfer my call to a salesperson – any person. Little did I know that when Jeff Patterson came on the phone I would have one of the best experiences. These are strange covid times, yet through all the emails, Jeff managed to respond to my questions and concerns quickly and with just the right answers. I was extremely impressed with his professionalism and his attention to detail. I know for sure that there were times he returned my emails even on days when he was not in the office and he never seemed to be put out or gave me a sense he was intruded upon. We made the deal via email and when I met Jeff in person, my impression of his people skills was only enhanced. He was prepared with all the paperwork that needed to be signed and he took excellent care of my wife and myself the day we picked up the vehicle. Jeff should be the person who gives in-service to other salespersons on how to treat customers with dignity and respect. If the service staff at Falls Cadillac follow through and treat their clients the same way Jeff treated us, we should be well taken care of for the next little while. By now you can probable see that my wife and I are very happy customers and that is all thanks to Jeff Patterson. If you are looking to lease or purchase a vehicle, I would highly recommend Jeff. I know that you will be as impressed as we were. Thank you Jeff for a great experience. More

Absolute worst dealership and customer service I have ever encountered. Service department is something you would expect out of 3rd world country. Nick Parkin is going to cost this dealership minimum 10 ever encountered. Service department is something you would expect out of 3rd world country. Nick Parkin is going to cost this dealership minimum 10 customers just from how poorly he handled me as a customer. More

Went above and beyond to make the sale, then disappeared after agreeing to purchase an $80K+ vehicle. Not a good experience, and one that has left me extremely disappointed and upset. Never ever again. A after agreeing to purchase an $80K+ vehicle. Not a good experience, and one that has left me extremely disappointed and upset. Never ever again. As a business owner with a large clientele I will be sure to relate my experience at this dealership. Service department is a joke. They smashed up my new truck then failed to properly address the compensation for the damages. First time I've ever written a negative review, but they earned this one! More

If you have not so good credit are looking to trade in your older car this is not the place to go They put a tick on my credit 12 times in a day for cars I didn’t even want They also failed to mention your older car this is not the place to go They put a tick on my credit 12 times in a day for cars I didn’t even want They also failed to mention they held onto my ownership for almost a week.. I went to a different dealership ...KIA and they got me approved in 30 mins for the same loan and price of car I wanted from falls Chevy Won’t be back there More

Buy ur car from here Carol in the financing department made my car dreams come true worked on my behalf to get me the best price she was by my side from beginning to end. Carol went above and beyond and I made my car dreams come true worked on my behalf to get me the best price she was by my side from beginning to end. Carol went above and beyond and I highly recommend this dealship to anyone u won't regret it thanks again to all the staff they all were fantastic 10 star ⭐ rating from me :) More

Recently I was experiencing some issues with my wife's 2019 Buigk Encore. I contacted Falls Chev and spoke to Nick Park, service advisor who took charge of the situation. From the initial telephone call 2019 Buigk Encore. I contacted Falls Chev and spoke to Nick Park, service advisor who took charge of the situation. From the initial telephone call to the moment I drove into the service bay, Nick was very welcoming and I was treated with the highest level of professionalism and respect. Nick contacted me throughout the day to ensure that I was informed, comfortable and satisfied with the work progress. I cannot say enough good things about the level of professionalism I received. With service personnel like Nick, customer service is alive and healthy at Falls Chev. More

Today i got my new truck and Jeff Paterson helped me in the process. This is my second new truck and one used van I bought it in this dealership. in 2016 i bought new truck Chevy silverado and that time I the process. This is my second new truck and one used van I bought it in this dealership. in 2016 i bought new truck Chevy silverado and that time I met Jeff and I can honestly said I liked him from the start. When he saw me looking for new ride he approach me and said .."hi ..my name is Jeff and I am not bothering you with anything, fell free to look anything you like and I"ll be on side to answer any question you my have. I loved it that unusual approach. when I picked what i liked he help fast and professional to go true the process....So now four years later I decide to purchased something new. It was the time to contact Jeff. Idid have his business card and I called him. I"m not easy buyer to deal with but he was patient and take time to find what I'm looking for. That was about two weeks ago. He called me this week Tuesday and told me that he got something I was looking for. He showed me black GMC sierra Evolution and me being me I told him that I"m not fan of black colors. He said If I like truck and all options truck have he will look to find another color. But after test drive and when my family see the truck it was deemed to be with me. I simply said I'm taking it. Everything else was easy and he presented several different option to buy or lease. Talking to Jeff it was like you dealing with friend. To anyone who read this review and meet with Jeff he will know what I"m talking about. Professional, effortless, and painless. More

We love our new Grand Sport ! We just purchased two new vehicles at Falls Chevrolet and are extremely happy with the sales staff and service department as well . If you want great We just purchased two new vehicles at Falls Chevrolet and are extremely happy with the sales staff and service department as well . If you want great customer service take a trip to Falls Chevrolet and experience their excellence ! More

Attentive service Lorenzo spent a lot of time informing us of our new vehicle.. showing patience and kindness. Upon receiving our SLT Terrain he was careful to explain Lorenzo spent a lot of time informing us of our new vehicle.. showing patience and kindness. Upon receiving our SLT Terrain he was careful to explain all important features. More

Wouldn't go anywhere else Very positive experience. Very friendly people, nice facility, and no pressure salesmen. I have now purchased 2 different chey trucks from Falls, and Very positive experience. Very friendly people, nice facility, and no pressure salesmen. I have now purchased 2 different chey trucks from Falls, and I service there regularly. Highly recommend. More