Fairley and Stevens

Ford's Continued Service on my 2010 Escape I have been very happy with Fairley Stevens' service over the life of my 2010 Ford Escape. Everyone is so very professional and on time for pick-up o I have been very happy with Fairley Stevens' service over the life of my 2010 Ford Escape. Everyone is so very professional and on time for pick-up of my truck when it's in for service. I would highly recommend this dealership to anyone looking for great service and friendly personnel. More

Generally good Been getting service here for years and the advisors are top notch. Waiting time is acceptable compared to other dealerships. The long-time techs know Been getting service here for years and the advisors are top notch. Waiting time is acceptable compared to other dealerships. The long-time techs know their stuff however some of the younger ones are not as thorough (still learning) and more than once have required a return visit to button up the job. Stupid stuff like not reconnecting something or not clipping wires into appropriate holders. All in all still a good shop. More

Terrible Customer Service We were gauranteed $5000.00 cash back for our Dodge Ram truck by Management! At the time of our new vehicle pickup, they changed the cash back to $45 We were gauranteed $5000.00 cash back for our Dodge Ram truck by Management! At the time of our new vehicle pickup, they changed the cash back to $4500.00, and we became very upset! They then said they would give us $4750.00. We demanded our keys to our truck and walked out out! They lost out $35,000.00 by trying to rip us off $250.00 after we signed at business office and shook on the deal! Go to the website Yelp and you can see all the horrible lies and details. 0 rating, 0 customer loyalty! More