Erin Park Toyota

Fantastic Customer Service The customer service was the best I have encountered. No wait time, very knowledgeable, very accommodating. Will recommend Nitin, Bory & Geoff to frie The customer service was the best I have encountered. No wait time, very knowledgeable, very accommodating. Will recommend Nitin, Bory & Geoff to friends next time they want to buy a car. More

Corolla 2019 LE Went in on a Saturday one morning looking around for a new vehicle, front desk introduced me to Mak. From the start was very attentive and knowledgeab Went in on a Saturday one morning looking around for a new vehicle, front desk introduced me to Mak. From the start was very attentive and knowledgeable on the available cars. I decided on the 2019 Corolla LE. Also throughout the entire sales process from price negotiation (got an excellent deal due to the sales event that was going on) to vehicle pickup Mak was in constant communication with myself. Since the car was in stock pickup was available within a week. More

Overall experience People are really friendly and patient. I got a new car at a very good price. The sales person was in touch with me throughout the process and was ver People are really friendly and patient. I got a new car at a very good price. The sales person was in touch with me throughout the process and was very approachable. The folks did their best to get me a good deal! More

Excellent guest service! I enjoyed my experience here and felt that my business was appreciated. Thank you to Duke, Larry, Jeff and Bory for an easy transaction and to the rec I enjoyed my experience here and felt that my business was appreciated. Thank you to Duke, Larry, Jeff and Bory for an easy transaction and to the reception girls for making me feel welcome! More

sales person--Larry Larry is very personable with a good sense of humour. He is very efficient and knowledgeable. All questions were considered important and a quick re Larry is very personable with a good sense of humour. He is very efficient and knowledgeable. All questions were considered important and a quick response was provided.. More

Great experience with Shamir Shamir was very accommodating and helpful, especially when having to adjust appointment times on short notice. I also appreciated his prompt responses Shamir was very accommodating and helpful, especially when having to adjust appointment times on short notice. I also appreciated his prompt responses on a weekend to help resolve a problem. More

Going above and beyond to deliver exceptional service. Choosing a car was made easy as Nitin was very knowledgeable about the cars that he introduced and was able to assist me in getting the best possible Choosing a car was made easy as Nitin was very knowledgeable about the cars that he introduced and was able to assist me in getting the best possible deal. Working with Malik on financing was exceptional as he worked tirelessly to ensure that I get the right financing that I need. I'm very happy with both their service and their efforts for making my experience an exceptional one. 😊😁 More

Outstanding Service Larry provided me with exceptional service. It was a pleasure doing business with him. I am completely satisfied with my new Toyota RAV 4 Hybrid! Larry provided me with exceptional service. It was a pleasure doing business with him. I am completely satisfied with my new Toyota RAV 4 Hybrid! More

Worst experience ever We visited Erin Park Toyota about 3 weeks ago. My wife was looking for compact SUV and wanted to look and test drive Toyota C-HR. We were assigned pro We visited Erin Park Toyota about 3 weeks ago. My wife was looking for compact SUV and wanted to look and test drive Toyota C-HR. We were assigned product advisor Anna Pliszka. We started talking and right from the get go I felt that she is absolutely incompetent. Maybe we should have stopped right there and asked for a different advisor, but we didn't want to be rude. Why I would state that she is incompetent and is a disgrace to be a consultant for such famous brand as Toyota? Any questions we were asking her about the vehicle, she knew absolutely nothing and every time said "Let me look on the website"?!!!! I see that there are number of positive reviews of Anna's service, which surprised me. Well, maybe these people have nothing to compare with, know nothing about cars, ignorant themselves. Before coming to the dealership I did my homework, I read everything available on Toyota website, watched numerous videos on Youtube, read reviews about C-HR. Also prior to coming to Erin Park dealership, we visited number of other dealerships, so we had experiences with other consultants to compare with. So when I say she is the worst consultant ever, that is the fact. Toyota should be ashamed of having people like that working for it. When we took a test drive, she could not answer any questions about car features, some questions she didn't even understand. My wife noticed that while I was driving, she was looking into her phone all the time. This is absolutely outrageous. I asked questions about navigation system and wanted to know which trim comes with built-in navigation. After she went to ask somebody (didn't know herself) that none of the trims come with navigation system and navigation is only available through connecting phone with Scout GPS installed, we asked to see that navigation in action. We were very disappointed that she could not demo that feature (she didn't have usb cable, she didn't have app installed on her phone, could not find anybody with app installed, etc). She didn't even know horsepower of the engine! Had to look up on the website. You guys should really pay more attention about competency of your product advisors. I know it is a harsh review, but after we left, me and my wife both agreed that it was the worst experience of all our visits to different dealerships. More

Great customer service! My husband and I came upon Erin Park Toyota and was assisted by Min Chu. Min was very informative about the various vehicles we were interested in loo My husband and I came upon Erin Park Toyota and was assisted by Min Chu. Min was very informative about the various vehicles we were interested in looking at. He exemplified wonderful customer service, was professional and courteous and respectful. He was very good at listening to our needs and allowing us to familiarize ourselves in test driving the vehicle, and he was very patient as well. Min has made a very good impression on us all and we are very happy to refer Min Chu to all. Thank you Min for making our experience at Toyota a positive one! Jeanie More