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Erin Park Toyota

Mississauga, ON

4.7
1,089 Reviews

2411 Motorway Blvd

Mississauga, ON

L5L 3R2

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Showing 1,089 reviews

February 13, 2014

This is one of the worst service centre Toyota has in GTA, I guess. Recently Toyota has a recall on Camry 2012 and I called them for an appointment. First they asked me whether I want to do maintenance a More

by soumyajit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Car Service Telephone Operator & Service Personnel
Mar 05, 2014 -

Erin Park Toyota responded

Thank you very much for your comments and feedback as certainly this is how we can improve our level of service and communication. We are truly sorry for the miscommunication on our part, as our goal at Erin Park is to provide excellent service and advice to our valued guests. As discussed on the phone our team certainly could have done a better job in communicating the full extent of the campaign and timing for the inspection and repair procedure. With the background and knowledge we have the last thing we would want to happen would be for you bring in your vehicle for an inspection and then we have to inform you we need to keep your vehicle for a number of hours for a repair that you would not be prepared for. At Erin Park we offer alternate transportation in situations like this or if you are prepared for a longer stay we have a newly renovated guest lounge with comfortable amenities to either relax or get some work done with high speed wireless connectivity. Again we apologize for the way the communication happened and will certainly use this as a learning experience to improve for the future. Stacey Cohen Gerneral Manager Erin Park Toyota

Mar 05, 2014 -

soumyajit responded

Dear Stacey, Thanks for your response. You may want to consider looking around your area to see how the other dealers are handling the services which are free. I went to Attrel Toyotra in Brampton and they not only inspected the problem, but also changed the required parts and all was done in 2 hours, almost 30 mins more than they promised. Later on, just for my satisfaction, I called the Northwest Toyota and also the Mississauga Toyota and both of them gave me a similar time frame of 1-2 hours and none of them said that they have a limitation 1-2 recall servicing per day. However, as mentioned earlier, I have already done the required service for my car and I am glad that I found the truth from other other locations before believing what the receptionist of your store told me. As far as I am concerned, I am still a big fan of Toyota, but your dealership will be the last one for me to visit. Thanks once again for you response.

February 05, 2014

I have purchased Toyota's exclusively since 1988 - Previa, Celica, Rav 4(2), Highlander, Camry (2) and FRS. Originally, I dealt with Oakville Toyota but when my Service Advisor, Mario D'Souza departe More

by bjt36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
January 28, 2014

I bought a new car in late January and was very happy with the service I recieved from Wai. - he is friendly and professional - same great service throughout, even after we were committed to buying a c More

by lisatran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wai Lau
January 27, 2014

I was very fortunate to have Nick Scott assist me with my I was very fortunate to have Nick Scott assist me with my new car purchase. He was extremely knowledgeable about the options available on the variou More

by CBHoneyf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Scott
January 26, 2014

Wai is a very knowledgeable sales person. He is extremely friendly and caring. He is not pushy and works hard to find you the car you are looking for. Wai took me on a test drive and I was so impressed with More

by sandybb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wai Lau
January 25, 2014

I always take my Corolla to Erin Park Toyota where I bought the car as well. Mostly my service advisor has been Mario including my last visit. Mario has been very responsive to my queries and always re More

by RajN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
January 23, 2014

Walked into the dealership to purchase a new vehicle and was helped out by Nick Scott. Extremely helpful and pleasant to deal with and very knowledgeable in his field. Highly Recommended to see Nick if head More

by nooraldean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Scott
January 17, 2014

I bought my Camry in 1999 at this dealership. This is the only dealership I take my car to and it is because of the excellent service I have received over the years. Mario D'Souza is an outstanding repres More

by Meggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace and Noellen, Mario D'Souza
January 10, 2014

Nick has provided exceptional customer service from the very moment I walked into the dealership. He is very knowledgeable about the benefits of each vehicle and has made it very easy for me to make my sel More

by cmahfuz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Scott
December 19, 2013

I wouldn't go anywhere else, because your staff is knowledgeable and courteous. I have recommended Erin Park to everyone I know, and will keep on doing it. More

by Kashif Dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jey, Jerry, Bill and Desmond, Jerry Liu, Bill Leo, Jey Sivarajan