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Erin Dodge Chrysler Jeep
Mississauga, ON
584 Reviews
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584 Reviews of Erin Dodge Chrysler Jeep
July 11, 2019
Unprofessional and disrespectful Completely unprofessional. My father and I came into the store to buy a part for a chrysler aspen 2008. The part was defective and tried to return i Completely unprofessional. My father and I came into the store to buy a part for a chrysler aspen 2008. The part was defective and tried to return it. I come into the store to return it and they state that it is not refundable when they never said that before purchasing. The manager begins to tell me how it is written on the bill of sale which is provided after purchase. How am I supposed to know that a part isnt refundable until I pay... the part was not refunded and I talked to chrysler and they cant do anything because the company is privately owned. The manager John BotIeho was arguing with me stating that customer is wrong and he would not return the part. Also Kevin Pershad the part sales representative never stated the part was not refundable. I would like from the owner of this company to contact me to talk about this matter since hes employees cant face me and professionally talk about a matter without kicking me out of the store when I wanted to basically teach them that they are supposed to tell customers that parts are not refundable. Bad location horrible customer service and some workers were staring at me giving me rude looks. John also gave me chryslers number when it was wrong and he also knew that they would not help with my matter. I have our phone calls recorder and when I came into the store I recorded him with his notice and still was very rude unprofessional and disrespectful. More
by Sami
Employees Worked With
Some lady who never stated her name and kicked me out of the store , John Botelho, Kevin Persaud
June 09, 2019
Tire Pressure Light Went in this past Saturday as my tire pressure light came on. Instead of checking to see if there could possibly be a nail in the tire one of the guys Went in this past Saturday as my tire pressure light came on. Instead of checking to see if there could possibly be a nail in the tire one of the guys from the quick lube came over and just checked the tire pressures and just topped up the one low tire. Well needless to say the tire pressure light came back on, so now I have to take my car in to be properly at. Definitely won't be wasting my time with Erin Dodge again More
by shannjam
Employees Worked With
Quick Lube Guy
June 05, 2019
Thank you Ryan!!!!!! Thanks to Erin Dodge for helping find my dream Wrangler! White, tan leather and studded tires... 💖 The service provided by Ryan was exceptional. R Thanks to Erin Dodge for helping find my dream Wrangler! White, tan leather and studded tires... 💖 The service provided by Ryan was exceptional. Ryan is a true professional and made the process of buying our Jeep seamless...Ryan took the time to explain everything about the car to us...he is so easy to deal with,..additional thanks to Patterson! Thank you both for making this such an enjoyable experience! I highly recommend Ryan, Patterson and team for buying a new or used vehicle. Thank you so much! I love her!! 🤗 More
by Diana
Employees Worked With
Patterson Stratton, Ryan Hanani
June 04, 2019
Repairing my jeep Had my jeep act up on the weekend. I booked an appt online with service advisor Chris and once at the dealership Chris treated me with white gloves. I Had my jeep act up on the weekend. I booked an appt online with service advisor Chris and once at the dealership Chris treated me with white gloves. It was a quick diagnosis and he kept me informed on how the repair was going. I was back on the road in no time. More
by Jeepj
Employees Worked With
Chris McDonough
May 28, 2019
Outstanding customer service! We had an amazing experience dealing with Marty Anderson! He helped us find the perfect car to suit our needs, and we couldn’t be happier with our Jee We had an amazing experience dealing with Marty Anderson! He helped us find the perfect car to suit our needs, and we couldn’t be happier with our Jeep Cherokee! Marty took the time to explain all the features and how they worked. I would recommend Marty to anyone looking for a great car shopping experience! More
by LyndsayM
Employees Worked With
Ola Bilyk, Marty Anderson
May 27, 2019
New Jeep Cherokee We bought a new Jeep Cherokee from Marty and it was a great experience. Fantastic customer service without feeling any pressure. He went out his way We bought a new Jeep Cherokee from Marty and it was a great experience. Fantastic customer service without feeling any pressure. He went out his way to make sure we got the exact model and colour we wanted, he wasn’t just pushing the cars on his lot. Getting the financing done was quick and easy with Zain. When we took delivery of the car Marty took the time to make sure we knew all of the features and how to use them and never made us feel rushed. I would highly recommend working with Marty and his staff to find your next vehicle. More
by kmcd12
Employees Worked With
Zain Sheikh, Marty Anderson
May 24, 2019
Ola Bilyk was amazing! I had a wonderful experience at Erin Doge dealer with Ola Bilyk. She helped me with some needs regarding my company. She was super friendly, very effi I had a wonderful experience at Erin Doge dealer with Ola Bilyk. She helped me with some needs regarding my company. She was super friendly, very efficient and help me with the paperwork in a very timely matter. I would totally recommend working with her for you lease needs. More
by Felix
Employees Worked With
Ola Bilyk
May 23, 2019
Incapable Purchased a used Dodge Grand Caravan from this dealership. This service centre run by Peter supplied the Safety Certificate, yet my vehicle came with Purchased a used Dodge Grand Caravan from this dealership. This service centre run by Peter supplied the Safety Certificate, yet my vehicle came with under inflated tires and the wheels were misaligned. After 2 service visits, Peter and his team kept claiming they fixed the alignment, but never provided any documentation to confirm the toe-in or camber. I went to a competing dealer, and in one hour they scanned the wheels and fixed the alignment. Dealt with Amgad in purchasing the vehicle. He falsely claimed I needed to buy their extended warranty in order to get approved for financing, and he doubled the cost of the warranty package he provided me stating that it was a good deal. I confirmed the actual dealer cost for the warranty packages with a competitor after the fact, and was forced to demand a refund on my warranty. Zain is a typical finance guy at a dealer. Other than not giving me a heads up on the warranty cost given to me by Amgad, I have no remarks. He is no different than any other individual in the same position. The sales manager at the time, Trent Fleck, and the owner, Mark Kennan, were approached to report the customer service received (lack thereof) and the lies that were told by their team. Both individuals stood by their employees and condoned their questionable behaviour. I have steered all my friends and family away from this dealer. More
by IE
Employees Worked With
Trent Fleck, Mark Keenan, Peter Tamminga, Amgad Attia, Zain Sheikh
May 15, 2019
Amgad Attia helped me check a Bucket List Item Hello, This review is long overdue and the completion of a debt that I owe. I purchased my 2017 Jeep Wrangler last September and I have nothing but Hello, This review is long overdue and the completion of a debt that I owe. I purchased my 2017 Jeep Wrangler last September and I have nothing but good things to say about Erin Dodge and especially Amgad. It took two days of back and forth but in the end we goth got what we were looking for. Amgad knew I really wanted this vehicle and made sure that we came out with a deal that would work. I can't thank Amgad enough for the help and guidance he used to ensure that I was happy and guarantee that I could check this item off my Bucket List. Thanks Amgad and thank you Erin Dodge More
by Shahan
Employees Worked With
Amgad Attia
May 15, 2019
Mike Vlantis was amazing! I wanted to upgrade my current Wrangler and Mike made it very easy for me. He gave me a few options and a great trade in value on my old vehicle. Mik I wanted to upgrade my current Wrangler and Mike made it very easy for me. He gave me a few options and a great trade in value on my old vehicle. Mike was easy to talk to and respectful and it didn't take all day. He was knowledgeable, patient, upfront, honest and gave me exactly what I was looking for!! More
by ...
Employees Worked With
Tina Jeffers, Marty Anderson, Mike Vlantis
