Ericksen Nissan

I got good Resell value of my Rav 4.All staff responsible and careful about customer.Chris Guivelondi is good guy.Appreciate for your great help Chris.All over I had good experience. Thanks responsible and careful about customer.Chris Guivelondi is good guy.Appreciate for your great help Chris.All over I had good experience. Thanks More

Ericksen Nissan sold me a used Nissan Rogue. The first time the vehicle was driven after purchase it was noted that the AC did not function properly. On cold starts, the setting on the thermostat did not time the vehicle was driven after purchase it was noted that the AC did not function properly. On cold starts, the setting on the thermostat did not match the temperature coming from the vents. The vehicle was taken into Ericksen and they did not diagnose the issue. I live in Vancouver so the vehicle needed to driven out here after that service visit. Despite the issue being identified the first time it was driven after purchase they still charged for that visit- shameful business practice. Their assessment that it was due to the auto switch being on was incorrect and the issue persisted. In fact, Nissan published a 2017 service bulletin outlining the specific issue my vehicle has. They agreed to pay Richmond Subaru for the diagnostics and repairs. Ericksen Nissan and Richmond Subaru are part of the Olympic Auto Group. July 21 at 12:27pm PST Richmond Subaru’s service manager emailed the service manager to Ericksen Nissan saying “We can confirm the issue does exists” Richmond Subaru on their written report states “Recommend Nissan workshop scan and check…. Confirmed customer concerns.” Ericksen Nissan is a part of the Olympic Auto Group. Collectively, this group owns 24 or more dealerships/ car rental companies. The owner of the group, Thomas Glenn, along with his brother purchased the Vernon Vikings. The general manager told me that the problem is that since I am in Vancouver it is very expensive for them to have another dealership do any repairs. Being a part of such a large group should provide the financial resources to appropriately address valid customer concerns. I have emailed and called the manager multiple times over the past week to find where the manager would like me to take my vehicle in Vancouver for the repairs to be done since Richmond Subaru felt it was beyond the scope of their dealership. The manager at Ericksen said they are not going to be involved in any further. I would recommend no one deal with this dealership. They are not there to support customers. Their service department never truly listened to the concern so were unable to accurately diagnose the problem. If this were related to a safety feature of the vehicle it could be very dangerous for a customer. More

Stan was amazing to deal with and was quick to get me and my husband out of a bad financial decision. We just love our New Murano. Thanks for making buying a new car a Great Experience. my husband out of a bad financial decision. We just love our New Murano. Thanks for making buying a new car a Great Experience. More

Came in from out of town to see a used car only to find out that it needs a new engine. What reputable dealership has a vehicle on the lot that needs a new engine. These guys bombarded me and operating lik out that it needs a new engine. What reputable dealership has a vehicle on the lot that needs a new engine. These guys bombarded me and operating like a dirt lot. I wouldn’t refer any of my buddies here. More

First class ! After visiting several websites and dealers we decided to purchase our suv from Ericksen. Not only did we get a great deal from George and Elias we were never pressured and they were completely we decided to purchase our suv from Ericksen. Not only did we get a great deal from George and Elias we were never pressured and they were completely transparent with the whole process. Definitely we will be sending our friends and family. More

Words can’t express how happy I am about my new kicks. Big thanks to Elias and Karim for all the help, I would refer freinées and family members in the future. Big thanks to Elias and Karim for all the help, I would refer freinées and family members in the future. More

Can’t not give enough praise to Juliana, Cyrus and the Erickson Nissan team! After going to other dealerships and having subpar service it was a breath of fresh air to walk into Erickson Nissan and be gre Erickson Nissan team! After going to other dealerships and having subpar service it was a breath of fresh air to walk into Erickson Nissan and be greeted with friendly faces and excellent service! Cyrus was extremely helpful and Juliana was amazing to work with! The professionalism, knowledge and overall care the team shows for their customers is why you should get your next vehicle from Erickson Nissan! Definitely a 10/10 More

Wow! Katrina is so kind and professional. I was very stressed that my vehicle repairs would not be covered under warranty. Katrina reassured me that she would look after me. She followed up with me, was stressed that my vehicle repairs would not be covered under warranty. Katrina reassured me that she would look after me. She followed up with me, was able to offer valet service for the repair, and it was indeed covered under warranty. I am so grateful, and will request her for any future maintenance and repair appointments. Thank you Katrina! More

Had a really good experience. He made things clear and easy and very was professional. I would recommend him to anyone and will return for any future needs. easy and very was professional. I would recommend him to anyone and will return for any future needs. More