Ericksen Nissan

Both Chris and Elias were very kind and helpful. We ended up purchasing our first SUV. We ended up purchasing our first SUV. More

Chris was great. Very responsive and respectful. No high pressure tactics and felt they were honest and up front through the sales process. Very flexible with test Very responsive and respectful. No high pressure tactics and felt they were honest and up front through the sales process. Very flexible with test drives, and pick up. Would go back. More

Took a look at the reviews. What I see is Ericksen employees are good at sales but the dealership does not stand behind the product if there is a problem. I encountered exactly What I see is Ericksen employees are good at sales but the dealership does not stand behind the product if there is a problem. I encountered exactly that when I bought a used vehicle from them. Sales went fine but a problem with AC on second day and they and Nissan Canada stuck heads up bums. Wouldn't shop at Ericksen ever again. More

I went in to see the 2018 Mini Countryman they have and I was helped by Rahul, a very nice and friendly person and super respectful. It was time for me to put an offer on this Mini so that’s when sales m I was helped by Rahul, a very nice and friendly person and super respectful. It was time for me to put an offer on this Mini so that’s when sales manager Elias stepped in. It was on a Sunday and so Elias said he’ll see what he can do and will let me know by Monday but I never heard back from him. On Wednesday I received a message from Zack(a different sales manager) asking if I’m still looking for a vehicle. I told him I’m interested in the mini if they accept my offer and I explained how I’d want to add a warranty. He then asked me what kind of warranty I’m interested in so we can “work out a rough idea for us”. That’s when I asked him if this meant they accept my offer but unfortunately he stopped replying after that. Shortly after, I called them and told the receptionist to pass on a message that I’m not interested anymore. Before I went in to this dealer I read the positive reviews so I was confident and excited going in but after this experience I’m super disappointed. I’ve never encountered anything like this before, it’s just so unprofessional and shows how careless they can be. Also, I let them know if this deal works I’ll be taking this mini to the Mini Edmonton for an inspection, so them ignoring like this is giving me the vibe that something may really be wrong with this car. They don’t have to accept my offer but I would’ve at least appreciated a reply saying “sorry we can not accept this offer”. I don’t know if they deserve to hold the title of a “Sales Manager”, from my experience I believe that sales consultant Rahul would be more fit for this position! A Sales Manager must be more caring, professional and be able to follow up with clients. Very bad! More

Very poor customer service and a serious lack of integrity!! I purchased a new 2018 Nissan Frontier. Nobody has ever sat in the back seat of my truck but one day, when I was vacuuming the back sea integrity!! I purchased a new 2018 Nissan Frontier. Nobody has ever sat in the back seat of my truck but one day, when I was vacuuming the back seat, I noticed that there was a large chunk of foam missing from the front center of the seat. The material covered the seat, so you would not notice it unless you placed your hand over the area and pushed down. It was obvious that when the vehicle was assembled, the Nissan employee installed a seat with a manufacturer defect and just left it in the vehicle. In addition, when the new vehicle inspection was carried out, another Nissan employee did not check the back seat and stated on paper that everything was fine and in good condition. I had purchased extended bumper to bumper coverage for the truck but the original three-year warranty had expired. I brought my vehicle to Ericksen Nissan and explained my situation to the service representative, Ryan. I told him that a back seat with no foam in it was installed at the factory (factory defect) and that the new vehicle inspection was not carried out properly on my vehicle (as the seat should have been replaced). He said that the vehicle was out of warranty but I told him that I had purchased "bumper to bumper" extended warranty. I told him that this was a factory defect and not a warranty issue. Further, I told him to contact Nissan Canada, explain the situation, and have them pay for the replacement. He stated that Nissan Canada would not pay for the repair (without even contacting Nissan Canada). Thus, he came up with the ridiculous idea that I must have placed a large heavy weight on the seat to justify the incompetence of the two former Nissan employees. You could plainly see on the back seat that no weight could magically make foam disappear and that the seat was in brand new condition with no marks on the material. In addition, the exposed metal rod, right under the seat cover would cause the seat material to tear immediately if any weight was placed on the seat. I returned to Ericksen Nissan and contacted the service manager Rick, and explained my situation about the back seat. He took a picture (which does not identify the lack of foam in the seat) and contacted Nissan Canada, passing on Ryan's ridiculous story about the large weight placed on the seat instead of telling the truth about the missing seat foam from the factory install and that the seat was not properly inspected during the new vehicle inspection. Nissan Canada thus would not replace the seat due an erroneous seat damage comment from Ericksen Nissan. It is very disconcerting that a dealership would intentionally display a lack of integrity to cover up the fault of several Nissan employees instead of telling the truth. The only other reasoning would be that Ericksen Nissan would be responsible for the replacement cost but this does not justify a lack of integrity but demonstrates a serious lack of customer care. The seat should have just been replaced from the beginning instead of the dealership trying to cover up the incompetence of several Nissan employees. More

Great experience, nice service and excellent people to buy car from, specially Chris and Rodrigo. buy car from, specially Chris and Rodrigo. More

Mr. Wong, Boss Elias and Baby Boy Raj were the 3 Musketeers of this branch. Lots of automobile choices out there, but the level of friendliness and service that these 3 hotties have provided was 5-s Musketeers of this branch. Lots of automobile choices out there, but the level of friendliness and service that these 3 hotties have provided was 5-star. More

Excellent service. Good taking care of the costumer. Phillip was the best one. Worth it. Good taking care of the costumer. Phillip was the best one. Worth it. More

We bought a 2022 Nissan Pathfinder from the dealership. Firstly I was able to get the information from Rahul in a timely manner and was able to make a decision from there. Talked with Elias next and all de Firstly I was able to get the information from Rahul in a timely manner and was able to make a decision from there. Talked with Elias next and all dealings with him were great. Ken looked after us very well in the finance office. Overall fantastic service and at no time did we feel pressured on the deal (something you do not find every day. One thing that put it over the top is that they took all the information to the Registry office to change over the vehicle. Just that little extra to show how much they appreciated our business. Would definitely buy form them again. More

Great experience buying a new vehicle with Raj and Elias. Very straight-forward transaction, no hidden fees or high pressure. Thanks Ericksen Nissan! Very straight-forward transaction, no hidden fees or high pressure. Thanks Ericksen Nissan! More