Very poor customer service and a serious lack of
integrity!! I purchased a new 2018 Nissan Frontier. Nobody has ever sat in the back seat of my truck but one day, when I was vacuuming the back sea
integrity!! I purchased a new 2018 Nissan Frontier. Nobody has ever sat in the back seat of my truck but one day, when I was vacuuming the back seat, I noticed that there was a large chunk of foam missing from the front center of the seat. The material covered the seat, so you would not notice it unless you placed your hand over the area and pushed down. It was obvious that when the vehicle was assembled, the Nissan employee installed a seat with a manufacturer defect and just left it in the vehicle. In addition, when the new vehicle inspection was carried out, another Nissan employee did not check the back seat and stated on paper that everything was fine and in good condition. I had purchased extended bumper to bumper coverage for the truck but the original three-year warranty had expired. I brought my vehicle to Ericksen Nissan and explained my situation to the service representative, Ryan. I told him that a back seat with no foam in it was installed at the factory (factory defect) and that the new vehicle inspection was not carried out properly on my vehicle (as the seat should have been replaced). He said that the vehicle was out of warranty but I told him that I had purchased "bumper to bumper" extended warranty. I told him that this was a factory defect and not a warranty issue. Further, I told him to contact Nissan Canada, explain the situation, and have them pay for the replacement. He stated that Nissan Canada would not pay for the repair (without even contacting Nissan Canada). Thus, he came up with the ridiculous idea that I must have placed a large heavy weight on the seat to justify the incompetence of the two former Nissan employees. You could plainly see on the back seat that no weight could magically make foam disappear and that the seat was in brand new condition with no marks on the material. In addition, the exposed metal rod, right under the seat cover would cause the seat material to tear immediately if any weight was placed on the seat. I returned to Ericksen Nissan and contacted the service manager Rick, and explained my situation about the back seat. He took a picture (which does not identify the lack of foam in the seat) and contacted Nissan Canada, passing on Ryan's ridiculous story about the large weight placed on the seat instead of telling the truth about the missing seat foam from the factory install and that the seat was not properly inspected during the new vehicle inspection. Nissan Canada thus would not replace the seat due an erroneous seat damage comment from Ericksen Nissan. It is very disconcerting that a dealership would intentionally display a lack of integrity to cover up the fault of several Nissan employees instead of telling the truth. The only other reasoning would be that Ericksen Nissan would be responsible for the replacement cost but this does not justify a lack of integrity but demonstrates a serious lack of customer care. The seat should have just been replaced from the beginning instead of the dealership trying to cover up the incompetence of several Nissan employees.