Ericksen Nissan sold me a used Nissan Rogue. The first time the vehicle was driven after purchase it was noted that the AC did not function properly. On cold starts, the setting on the thermostat did not match the temperature coming from the vents. The vehicle was taken into Ericksen and they did not diagnose the issue. I live in Vancouver so the vehicle needed to driven out here after that service visit. Despite the issue being identified the first time it was driven after purchase they still charged for that visit- shameful business practice. Their assessment that it was due to the auto switch being on was incorrect and the issue persisted. In fact, Nissan published a 2017 service bulletin outlining the specific issue my vehicle has.
They agreed to pay Richmond Subaru for the diagnostics and repairs. Ericksen Nissan and Richmond Subaru are part of the Olympic Auto Group. July 21 at 12:27pm PST Richmond Subaru’s service manager emailed the service manager to Ericksen Nissan saying “We can confirm the issue does exists” Richmond Subaru on their written report states “Recommend Nissan workshop scan and check…. Confirmed customer concerns.”
Ericksen Nissan is a part of the Olympic Auto Group. Collectively, this group owns 24 or more dealerships/ car rental companies. The owner of the group, Thomas Glenn, along with his brother purchased the Vernon Vikings. The general manager told me that the problem is that since I am in Vancouver it is very expensive for them to have another dealership do any repairs. Being a part of such a large group should provide the financial resources to appropriately address valid customer concerns.
I have emailed and called the manager multiple times over the past week to find where the manager would like me to take my vehicle in Vancouver for the repairs to be done since Richmond Subaru felt it was beyond the scope of their dealership. The manager at Ericksen said they are not going to be involved in any further.
I would recommend no one deal with this dealership. They are not there to support customers. Their service department never truly listened to the concern so were unable to accurately diagnose the problem. If this were related to a safety feature of the vehicle it could be very dangerous for a customer.