The cruise control on our 2011 Dodge Grand Caravan stopped working, so we brought it here for service under warranty, as it's the closest to our home. They were able to replicate the issue and replaced the clock spring. Within 2 weeks, cruise stopped working. We brought it back in an additional seven times over the course of two years, assuming (wrongly) that because they knew the history and were trying new fixes each time, they were on top of the work. At one point, they replaced all of the wiring in the steering column because they said it was fried. Another time, they kept the van for a FULL WEEK because their first fix didn't work, they were able to see that it failed, so they replaced the entire PCM (very expensive fix) and said that would absolutely take care of it.
Within two weeks, the cruise started failing again. We brought it back in immediately, as our warranty is up in August and we didn't want to start having to pay for this ongoing issue. We dropped it off on a Monday afternoon and were promised we would receive the van Tuesday afternoon at the latest, as we needed the van back for an appointment on Wednesday. Tuesday came and went, and we received no call. I called early Wednesday morning and was told by the receptionist that the service manager (Steve, I think?) had taken it on an "extended test drive" and wouldn't be back until late afternoon. An entire day for a test drive???
Wednesday evening, I went to pick up the van and the service manager told me that they had replaced the clock spring. I was perplexed, as they had tried this fix at least 4 times in the past to no avail. He said "Well ma'am, we've never been able to duplicate the issue you claim you are having." Sorry what? He said "There has never been an issue with the van's cruise control. It's always working when you bring it in." Am I on some sort of punk'd show, I'm thinking? So I insist that yes, the cruise has absolutely been broken many times in the past and he says, completely condescendingly "Well ma'am, you need to press the button a little harder. Sometimes, when we press a button, our head THINKS we have pushed it, but it really hasn't. You need to just press a little harder. Past the click noise. That's all." I was aghast. Really? The click noise? What about all the times they replicated the error? Oh, that never happened. It has always worked. I'm just not strong enough to press the button because I am a meek little woman. I mentioned that we have owned many cars in the past, and have never had this issue with cruise. He put his "I'm talking to a woman" voice back on and said "Ma'am, I have also owned many cars, and you know that all cars are different, right? They all feel a little differently?" He then went on to advise me that I also need to turn the steering wheel while pushing the button super hard to make cruise control work. Apparently this is proper functionality.... This sounds like horrifically dangerous advice, considering we only ever use cruise on the highway... I should also point out that my big, strong man-husband also experiences this issue with cruise, despite the fact that he is fully capable of pushing a button. Being a man and all.
So I went back out to my van, completely humiliated and defeated after being spoken to like a toddler for ten minutes, while he insisted that the cruise control issue was all in my head. I opened the van door and noticed that the cap that covers the charger was snapped off and laying on the floor!! I went back in, cap in hand, and asked what they planned to do about it. The service manager immediately said "WE WEREN'T IN THAT AREA AT ALL." I asked "What area?" as I know there are several locations in the van with this style of cover. He stammered and finally said he'd come out and look. The fact that he immediately denied accountability should have been a tip-off that he had zero intention of admitting fault. But sure enough, we get to the van and he goes "I can't possibly cover the cost of replacing this part. We didn't do this" and walked away. Um... Sorry? It was in perfect condition when we dropped it off. He said that both charger ports were open when we dropped the van off. Odd thing is, we have never used those chargers as we only have a USB charger, and have NEVER opened the ports. To say I was furious would be an understatement.
We were left with a van that 1) had dysfunctional cruise control, at best; and 2) was in worse condition than when we dropped it off, due to the broken piece that he flat out refused to replace.
For the sake of your sanity and your vehicle, NEVER go here.