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Embrun Dodge Chrysler Jeep

4.6

5 Lifetime Reviews

700 Notre Dame St, Embrun, Ontario K0A 1W1 Directions
Sales: (877) 810-2149

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5 Reviews of Embrun Dodge Chrysler Jeep

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November 08, 2018

"Good Place now under new ownership["

- Marilyn

I Purchased a 2019 Jeep Cherokee. Very impressed. This is a changed dealership under new ownership and new management. The sales staff all wear a friendly smile and are very accommodating and pleasant. The atmosphere is jovial and inviting. We met the new service manager as well as support staff. All very nice and jovial. Congratulations to the new owners who have truly helped change the this dealership for the better. Good place to go now. Marilyn Reath & Deni

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Recommend Dealer
Yes
Employees Worked With
Sales - Daniel Marleau- Finance Micheal Webb- and Alex
April 18, 2017

"Took my 2007 Chrysler Pacifica in for repairs "

- Pacifica

The Service Manager claimed everything worked after replacing Power and PCM computer modules. Now a multitude of items don n ot operate properly. Contacted Genevieve Laplante - Managing Partner only to be snickered at. Was told that the service manager would call back. Still waiting 3 weeks later.

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Recommend Dealer
No
Employees Worked With
Service manager Steven and Meagan customer service
July 15, 2016

"Nightmare service experience"

- embrundodgeissues

The cruise control on our 2011 Dodge Grand Caravan stopped working, so we brought it here for service under warranty, as it's the closest to our home. They were able to replicate the issue and replaced the clock spring. Within 2 weeks, cruise stopped working. We brought it back in an additional seven times over the course of two years, assuming (wrongly) that because they knew the history and were trying new fixes each time, they were on top of the work. At one point, they replaced all of the wiring in the steering column because they said it was fried. Another time, they kept the van for a FULL WEEK because their first fix didn't work, they were able to see that it failed, so they replaced the entire PCM (very expensive fix) and said that would absolutely take care of it. Within two weeks, the cruise started failing again. We brought it back in immediately, as our warranty is up in August and we didn't want to start having to pay for this ongoing issue. We dropped it off on a Monday afternoon and were promised we would receive the van Tuesday afternoon at the latest, as we needed the van back for an appointment on Wednesday. Tuesday came and went, and we received no call. I called early Wednesday morning and was told by the receptionist that the service manager (Steve, I think?) had taken it on an "extended test drive" and wouldn't be back until late afternoon. An entire day for a test drive??? Wednesday evening, I went to pick up the van and the service manager told me that they had replaced the clock spring. I was perplexed, as they had tried this fix at least 4 times in the past to no avail. He said "Well ma'am, we've never been able to duplicate the issue you claim you are having." Sorry what? He said "There has never been an issue with the van's cruise control. It's always working when you bring it in." Am I on some sort of punk'd show, I'm thinking? So I insist that yes, the cruise has absolutely been broken many times in the past and he says, completely condescendingly "Well ma'am, you need to press the button a little harder. Sometimes, when we press a button, our head THINKS we have pushed it, but it really hasn't. You need to just press a little harder. Past the click noise. That's all." I was aghast. Really? The click noise? What about all the times they replicated the error? Oh, that never happened. It has always worked. I'm just not strong enough to press the button because I am a meek little woman. I mentioned that we have owned many cars in the past, and have never had this issue with cruise. He put his "I'm talking to a woman" voice back on and said "Ma'am, I have also owned many cars, and you know that all cars are different, right? They all feel a little differently?" He then went on to advise me that I also need to turn the steering wheel while pushing the button super hard to make cruise control work. Apparently this is proper functionality.... This sounds like horrifically dangerous advice, considering we only ever use cruise on the highway... I should also point out that my big, strong man-husband also experiences this issue with cruise, despite the fact that he is fully capable of pushing a button. Being a man and all. So I went back out to my van, completely humiliated and defeated after being spoken to like a toddler for ten minutes, while he insisted that the cruise control issue was all in my head. I opened the van door and noticed that the cap that covers the charger was snapped off and laying on the floor!! I went back in, cap in hand, and asked what they planned to do about it. The service manager immediately said "WE WEREN'T IN THAT AREA AT ALL." I asked "What area?" as I know there are several locations in the van with this style of cover. He stammered and finally said he'd come out and look. The fact that he immediately denied accountability should have been a tip-off that he had zero intention of admitting fault. But sure enough, we get to the van and he goes "I can't possibly cover the cost of replacing this part. We didn't do this" and walked away. Um... Sorry? It was in perfect condition when we dropped it off. He said that both charger ports were open when we dropped the van off. Odd thing is, we have never used those chargers as we only have a USB charger, and have NEVER opened the ports. To say I was furious would be an understatement. We were left with a van that 1) had dysfunctional cruise control, at best; and 2) was in worse condition than when we dropped it off, due to the broken piece that he flat out refused to replace. For the sake of your sanity and your vehicle, NEVER go here.

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Recommend Dealer
No
Employees Worked With
Service Manager
February 18, 2015

"Awful Experience WILL NOT ever return here"

- JJBass14

I brought in my BRAND NEW Dodge Dart Aero for service as I had stalled the evening prior (about -40 outside) car produced a very foul smell, at first the dealership told me to call roadside and have my car towed to the dealership where I purchased the vehicle (to which I now realize was basically a "you didnt buy your car here, we dont wanna help you") Before leaving the dealership, I contacted Chrysler and the Manager on the phone was very displeased to hear that this dealership turned me away, she then contacted the dealership and FORCED them to help me.. the car was repaired and i got it back in one business day. After this incident, My driver side heated seat magically stopped functioning, being that this car is brand new and warrantied, I brought it back here for repair, when I came to pick up the vehicle they basically said "this isnt a mopar part, and it isnt covered and charged me 42$ of labour on my WARRANTIED vehicle, if this dealership cant make a buck off you, they will not help you, my dealership, Capital Dodge at the Palladium Auto Park fixed my heated seat at no charge and offered me some free oil changes because of Embrun Dodge's charge of 42$ and also apologized on behalf of this ridiculous surprise charge. I strongly discourage anyone from attempting to deal with Embrun Dodge, they will do nothing but give you the run around and pretend to be friendly while sticking knives in your back. AVOID!!!!!!! I will never take convenience of a hometown dealership over quality ever again

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Recommend Dealer
No
Employees Worked With
Norm
November 14, 2014

"Oil Change?"

- peterpq3

I had my oil changed and tires rotated on my Fiat. They said they could do it since they had the recommended oil and filter in stock. I had written down the tire pressures required and also asked them to either show me or take a picture of the oil plug since I had installed a high magnetic oil plug and would be interested if there was excessive metal filings on the plug. 1) When I asked about the oil plug the mechanic was there and looked at me and said "do you have any idea how hot that plug is? I couldn't touch it and it fell in the oil pan. When I took it out it had lots of filings on it but those were probably from the old oil from other cars" Really? A mechanic cannot remove an oil plug? 2) 3,200 Km later, a warning light comes on and when I restart my Abarth, it tells me to change the engine's oil. That same mechanic did not reset the oil life computer. Summary: They do not seem to care about your car. I spent $ 36,000 on a Racing Abarth, it never sees the winter and you could say I am very passionate about her. It would be nice if the service people shared just a little bit of passion for this type of car... after all, they choose to be a mechanic? I did not feel like they cared.

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Recommend Dealer
No
Employees Worked With
Service Personnel and Mechanic
1
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