Elite BMW

***Deceptive sales tactics and horrible after-sales support***. Bought a used X5 from Elite in 2019 - my 6th BMW. They sold me a 5 year extended warranty. During the discussion we discussed average support***. Bought a used X5 from Elite in 2019 - my 6th BMW. They sold me a 5 year extended warranty. During the discussion we discussed average kms per year and agreed on 180k limit on the warranty, or 22.5k kms per year (vehicle had 67k on it at time of purchase). Had recent air suspension issue. I assumed it would be covered by the extended warranty I purchased. Found out the hard way, the extended warranty they sold me had, literally in small print, that term is calculated from in-service date of manufacturers original in-service date. This was NOT what had been explained to me, and in fact Elite sales person specifically told me warranty would be good until 2024 and/or 180kms! Worse, I have now spoken with 3 different people at Elite that all agree the extended warranty they sold me makes no sense. Each person says they will get back to me with a resolution, and I never hear back. This has been going on for weeks now. This was my first vehicle bought at Elite, after a few at Otto's. Have always had good experience from Otto's. More

Very disappointed in the service and results. Brought my car to this dealership after my driver side curtain airbag and door airbag blew without hitting anything or any impact. Just driving down the road at car to this dealership after my driver side curtain airbag and door airbag blew without hitting anything or any impact. Just driving down the road at 70~80km/h and boom. Airbag hit me in the face and my arm that was laying on the door rest. The second I got in one of the first thing I was told by one of the salesman who help me was that my car was old with 100000km on it. Kinda insulting but whatever. Then same employee told me I had to pay up front close too 200$ for a inspection fee to see what happens to my car. Paid the man to get the car check. Then I ask this employee for a demo car or something and got rejected. So I ask for shuttle same answer can’t do. So I had to walk from Ontario to Quebec over 13km because they couldn’t do anything for me after paying close to 200$. After the walk I was in more pain adding on the airbag. Next day go back to get told the car has undercarriage damage on the passenger side of the vehicle when there’s nothing to see other. More

My experience with Clayton L'Heureux was excellent. He walked me through the process and made the purchase of the car that much more easier. He was very patient with all my questions (this is my first BMW walked me through the process and made the purchase of the car that much more easier. He was very patient with all my questions (this is my first BMW) and i highly recommend him for your next purchase. More

My experience with Anik Roy was awesome. She is extremely friendly, comforting, patient and professional. Ask for her if you want to purchase a BMW. friendly, comforting, patient and professional. Ask for her if you want to purchase a BMW. More

I recently had the most positive experience of buying a car. I was received by Anik Roy who was professional, respectful and very knowledgeable about BMW fleet of vehicles. She provided us with all options car. I was received by Anik Roy who was professional, respectful and very knowledgeable about BMW fleet of vehicles. She provided us with all options available to her and was very transparent in her dealings. I will definitely recommend her and Elite BMW staff. More

AN EXCELLENT EXPERIENCE!! We dealt with Moe Mansour for the purchase. We found him to be transparent, knowledgeable, and just an all round friendly, likeable man to deal with, Hussein, the Finance Manager the purchase. We found him to be transparent, knowledgeable, and just an all round friendly, likeable man to deal with, Hussein, the Finance Manager was also excellent & Monique, the delivery specialist went through the whole X3 with us to ensure we understood all the controls inside. A real pleasure to deal with the whole team. Would recommend Elite for your next Beemer! More

Impeccable service from all members of the staff. Clayton was a joy to deal with and I'm totally happy with my new Beamer. Definitely a 5 star dealership and I would highly recommend Elite BMW. was a joy to deal with and I'm totally happy with my new Beamer. Definitely a 5 star dealership and I would highly recommend Elite BMW. More

Clayton L’Heureux is our family’s go-to guy for everything BMW in Ottawa. Has been for several years. We took delivery of our new bmw today and as usual, totally happy with his excellent service. T everything BMW in Ottawa. Has been for several years. We took delivery of our new bmw today and as usual, totally happy with his excellent service. This deal was complicated but Clayton was outstanding in every aspect...definitely a 5-star provider all the way. Thank you Clayton. Jerry Gosine More