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Edson Chrysler Dodge Jeep Ltd.

4.5

115 Lifetime Reviews

7440 4 Avenue, Edson, Alberta T7E 1V8 Directions
Sales: (877) 360-9976

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115 Reviews of Edson Chrysler Dodge Jeep Ltd.

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March 04, 2016

"Our best buying experience! "

- aprilberube

Buying our new truck at Edson Chrysler was a breeze! Everyone was fantastic and it was such a family friendly environment. We went in on Saturday paying a ridiculous interest rate of 30% and carry almost 26,000 of negotiate equility from buy at another dealership. On Tuesday we walked out proud owners of a 2016 dodge ram, a beautiful truck!! Wendy, Amber, Mino, Candy and Lee absolutely went above and beyond to give us a generous deal for the truck, with a huge drop in interest rate at 5% . We are amazed with our experience and service, they kept in contact daily to keep us updated, and even called after to make sure were still satisfied, we would recommend Edson Chrysler to anyone. Thank you guys!!

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Candy Belcourt
5.0
Mino Lussoso
5.0
Wendy Meister
5.0
Other Employees : Lee Jewett, Amber Roy
December 15, 2015

"crap customer service, gouging prices"

- Andramada

brought our dodge dart, which we bought from here, in to have some parts replaced, one of which included the passenger side door handle which decided to pop right out. we received the car back with the door handle still missing because they didn't have the proper screw to re-install it, and told us that they would need to order it in, and would get back to us in a week in order to have it finally installed. after a week and a half went by we called them back and they said there was a mix up and it hadn't been ordered, after another week we called back and they said the same thing again, after a month and a half of this we called back once more and spoke to a girl who was actually kind enough to look for our ordered part properly and found that it had been brought in a week and a half after we originally brought in the car, and that it had been sitting on the shelf the whole time. the worst part about this being that during this time with the door handle missing from our vehicle, it was broken into during the night through the hole in the door where our handle should be and what possessions we had in the car were either stolen or smashed. so after this incredibly frustrating ordeal, we finally brought in the car to have the handle fixed and asked them to perform a wheel alignment as well, as the car had gotten a little shaky at high speeds. they fixed the handle and informed us that the reason for our shaky car was not the alignment, but that our brake rotors had gone and they needed to replace all of our brakes entirely for a whopping $1800. we declined and picked up the car, to find out they went ahead with the alignment any-ways and charged us for it. upon taking our car to an independent mechanics shop they discovered that a rock had gotten into the rotors and that all they would need to replace were the rotors themselves, which they did, in a single day, for under $500.00 and now our car works perfectly. do not trust this establishment. they will not honour their promises, they will not treat you fairly, they will take your money gladly and turn their backs on you.

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Recommend Dealer
No
Employees Worked With
?
March 09, 2015

"RIP OFF!!!"

- Grrrr

I've had nothing but problems with the used truck i bought. 3 flats in 2 months of buying it. They refused to do anything about that. Then I've had the truck in 5 times already for warranty work, thank heavens i paid the waaay overpriced extended warranty price. And I'm still not done fixing things that are wrong with it that they keep missing everytime i bring the darn thing in. I have emailed the manager Wendy, many times... she continues to pooh pooh my concerns and as of late refused to even answer me. Where is the accountability for dealerships these days?!?!?!?!

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Recommend Dealer
No
Employees Worked With
Wendy Meister
February 10, 2015

"Don't buy here if you want peace of mind"

- Brian H

I purchased a ram 1500 here in September 2014. The transmission went on it after less than 3 months. Since it was replaced I have had other problems with the vehicle including cruise control not working intermittently and the command Start not working as well. The manager refused to trade my truck in for an equal one stating that I drove the truck off the lot so therefore I would have negative equity. If you want a dealership that stands behind their product then don't go here. Would not recommend this dealer to anyone.

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Recommend Dealer
No
Employees Worked With
Manager Wendy
December 11, 2013

"if you are wanting to fair deal, you may wants to find..."

- morningnews

if you are wanting to fair deal, you may wants to find other dealer. On first visit of this dealer shop, they did not have a vehicle that I was looking for. I wanted to quotation but they did not even wanted to give me an quotation. and insisted that it will be $200 bi-weekly for the base model 4x4 cherokee (MRSP. 27xxx) saying that my trade in is not worth and there is minus from the trade in. So, I left, I understand that it is their bussiness. but I was not happy as they would not even give me proper quotation. Next day, I got a phone call from Chrysler asking my experience at dealer shop, I told them that I was not able to get a quotation of vehicle that I want so I was not even able to discuss with my wife. they followed up. And I got a phone call from the sales person asking me to come back to Edson Chrysler at 3:00PM or 4:15 PM (they knew that I am working full time and there would be no time to prep my care and they asked me to bring my family(the road was snowy) as they will work with me to find a proper vehicle for me. Chrysler put up this special AD 138 bi weekly for 96 month. (I thought it was 4x4 as the AD mentioned 4X4 capability. the dealer said no. I reviewed all fine print but there is no mention of it is FWD. even if it was FWD, 4X4 still cost MRSP 25695 +1965(fright) +100(tire tex)=27760 + 1388(GST)=29148 the bi weekly payment should be 140.14 before 3.25% promotional interest at this point) the cost of borrowing would be about 4000(not exact) and it will add about 19 dollars bi weekly. Before I visit this dealer, I did research of my vehicle value and presented price according to Canadian Black Book trade in value(I did not have any accident, the car was paint protected, under protected, interior protected, there were no mechanical issues beside the car is still under full warranty and all the maintenance was up to date). they insisted that according to their dealer shop "value book" the car was worth half(6000) of the Canadian Black Book Appraised (9800-11900), and they insisted that it is Canadian Black Book (Later, I faxed the print out Canadian Black Book for their reference), And came back with quotation with $198 bi weekly. Before he went to see the General Manager he asked me how much I think my car worth, and I said, I only want fair deal and I would accept their appraise with in Canadian Black Book Value. basically, they wanted 8000 dollars minus down payment for this deal. I realized that It was set up to say to Chrysler that they did what they supposed to do. As they present the "insane" number (6000), of course I was not happy. plus, the general manager set in front of me and said " it seems like you are trying to educate people here. Now, let me educate you", I said "I am not trying to educate people here, I only want a fair deal." The funny thing is as he present the number 6000 knowing that I am going to be upset, he started recording. ??? I felt so insulted, it was clearly set up. To have this set up session, he asked me to come to the dealer during my working hour or right after the working hour, the general manager was ready to educate an "educated customer" and most of all they asked my family to come together on the slippery winter road. if you want this kind experience. your opportunity is right at the Edson Chrysler.

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Recommend Dealer
No
Employees Worked With
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