Edmonton BMW

We bought a 2012 BMW X6 (brand new) after 10,000 km the engine started stalling on start up, we took it into the dealership. They have had the vehicle for 5 weeks and told us to come pick it up twice. Both engine started stalling on start up, we took it into the dealership. They have had the vehicle for 5 weeks and told us to come pick it up twice. Both times with the same problem and still don't know when we will get it back. They told us they needed winter tires to test drive the car (for a starter problem), we supplied them with the tires but then they had the odasity to charge us for the mounting. Update: The car is now 5 weeks in the shop and the dealership has put 200-300kms on the car "test driving" a starting issue! I have been told by the dealership that they will be paying the car payments while in the shop; a great gesture but when we show up and see the car outside with a pile of snow on it (appears to not have been touched in days) I feel they have neglected us as customers. We just want our car back! We didn't buy brand new and a BMW to have it sit in the shop. Update #2: Picked up the car this afternoon from the dealership 6 weeks later. Before I drove away I did a walk around just to make sure everything is good. The winter tires were on and with them scratches on the rims. I have whole new respect for BMW and there service department. All I can say is pathetic. Update #3: Dec 5, Car stalled this morning we once again have to take the car back to Edmonton BMW to fix the problem that has taken 42 days to be addressed and still is not right. What is the next step? Very fed up! More