I can’t even begin to tell you how disappointed I am with my decision to purchase a used car from Eastgate Ford in Hamilton, Ontario.
Some background. In February 6, 2020 I purchased a used Ford Focus from Eastgate Ford. Overall at that time the experience was pretty smooth. I was fortunate that I was able to purchase both the car and also Ford’s extended insurance policy outright for cash. At the time, the only issue was when, at the time of signing my paperwork I was surprised, as was their own finance person and my salesperson that a car, which was supposed to be accident free, was in fact not accident free. It seems that the previous owner had a branch fall on the car hood and had repaired it. To be fair here it was evident that they were being honest with me about their not knowing this until I was sitting in the office with them. I was assured that the repair was “just cosmetic”. I signed the paperwork and drove off with my car.
As everyone is aware, very quickly after this the world shut down. On March 18th, 2020 we were all put into COVID lockdown. As someone who lives with an 80-year old I took the order seriously. By this time I had noticed that my weather stripping on the passenger door was damaged. Additionally, during the lockdown period I observed that a small section of the clear coat on my paint on the front right passenger side just disappeared and it was dull underneath. I have owned cars for close to 40 years now and have NEVER experienced my paint being damaged. Especially for a car that was driven very little from the time it was purchased.
However, given the lockdown I wasn’t able to get the matter looked after with Eastgate. Especially given that I live in Peel Region which has had a slower opening schedule. In fact, we have just this past Friday July 31st, 2020 went into Phase 3 while other regions, including Hamilton, were already there.
On June 22nd, 2020 Peel region went into Phase 2. Like most people there was a laundry list of things that had to be addressed once we were able to move around a little bit and missed appointments that had to be rescheduled and completed. On July 6th,I left a message for my sales person, Brian Echlin, asking that he give me a call. I spoke with him on July 8th and advised him of the weather stripping and also the clear coat issue. I also sent him a picture of the item.
Fast forward to August 5, 2020 when I took my car in. I had a couple of issues – two were the clear coat and weather stripping. In addition my transmission seemed to be not catching properly. Finally, I was changing my oil despite being 2500 kms under where I should be to change it – again, due to not driving it. With the transmission they advised that yes the clutch was very bad and would be replaced as still under warranty. However, imagine my surprise when I was informed that after speaking with their Used Car Sales Manager that the weather stripping AND paint clear coat matter was not being covered as I had waited too long. The fact that there was a global pandemic and I was not able to travel to their region until recently was irrelevant. Also, for some reason, even though we were all ordered in lockdown, their service department was open as they were deemed an essential service AND I was somehow supposed to have been aware of that. So now, if I want my weather stripping and paint repaired I will have to repair for it myself.
All I can say is that they have fooled me – they seem and come across as honest and concerned and wanting to do the best for their customers. Obviously that is not the case. On top of everything, I have owned Fords all my life – my dad worked at the Oakville plant and we are a Ford Family. If they treat their family this way I can just imagine how they treat the public.
All I can say is DO NOT BUY A CAR FROM EASTGATE FORD!