Downtown Toyota

I am so impressed with this dealership and Marcos, our sales advisor. Over the years we have purchased vehicles from many dealerships but we suspect all our future purchases will be right here. The most sales advisor. Over the years we have purchased vehicles from many dealerships but we suspect all our future purchases will be right here. The most straightforward and no bait & switch experience. Honestly feels like being helped by a friend. Even after the deal was signed, he was so patient when we were thinking of changing our order, crunching extra numbers and allowing us to leave knowing we got the right vehicle for us. Also the dealership has no “dealer” fee and the negotiation was easy and fair. You can tell Marcos enjoys his job, is proud of Toyota, and genuinely wants to help people get into the right vehicle. More

They've always been great to deal with. Louis Hoshimi especially goes above and beyond! Louis Hoshimi especially goes above and beyond! More

I’ve been servicing my Lexus at Downtown Toyota for some time. Although their prices are on the higher side, I continued going there because I wanted qualified technicians working on my vehicle and had gene time. Although their prices are on the higher side, I continued going there because I wanted qualified technicians working on my vehicle and had generally been satisfied. Yesterday, I brought my car in for service and my total bill was $520. As soon as I got into the car after pickup, I noticed the tire pressure warning light was on. I didn’t think much of it at first since this occasionally happens and I have a small inflator at home. However, when I got home — which is literally one minute from the dealership — and parked in my garage, I heard air rapidly leaking from a tire. I checked and found that one of the tires was completely flat. Given how close I live, this clearly happened immediately after leaving their service department. I tried calling right away but couldn’t get through. The next day, after calling several times, I finally reached my service advisor, Lora, who asked me to bring the vehicle back. Instead of a constructive discussion, I was directed to an aggressive staff member who insisted there was “no way” this could have happened at their dealership, without showing any willingness to properly assess the situation. The cost to patch a tire is minimal — something that could have been resolved easily and professionally. I’ve already spent over $2,000 at this dealership, and as someone who lives nearby, my lifetime value would easily exceed $10,000. Losing a loyal customer over such a small issue — and handling it with defensiveness rather than customer care — is disappointing. Unfortunately, this experience has cost them my future business. More

Nice smooth service. Marcos and Kal were wonderful. One of the easiest transactions of my life. Marcos and Kal were wonderful. One of the easiest transactions of my life. More

Service very good and on time. Tony Chow was very efficient and pleasant. However prices are much higher than Toyota dealers just outside Toronto. Orangeville Toyota was more tha Tony Chow was very efficient and pleasant. However prices are much higher than Toyota dealers just outside Toronto. Orangeville Toyota was more than $ 400. cheaper than Downtown on an $1100 job. More

I have bought 3 current generation Rav4 from this dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring e dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring everything is fine. What a great call to receive. She is a recent hire and I did not get a call from a manager from my previous two purchases. I had one issue with this most recent purchase and Judy listened, was empathetic and did her best to make it right. Judy is a huge asset to Downtown Toyota and is a great representative of Downtown Toyota. More

My service advisor is Gurneet. He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointme He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointment is with another advisor Lamar has been the sole person working out the few interior rattles in my 3 RAV4s and infotainment issues. I have never experienced a technician with this extreme level of dedication , knowledge and customer service. He will get to the root of your rattles and fix them. I’ve had 9 Toyotas since 1986 and a couple other makes before that and he is the most dedicated and customer friendly tech I’ve ever met. Gurneet and Lamar are a wonderful pair. They both deserve 5 stars, but my raking of 4 stars is for the overall dealership experience thus far More

Recently, on 2 separate occasions I brought my vehicle for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Man for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Manager, Javed Khan leads by example at this dealership where they truly work as a "Team Toyota" to deliver the best customer experience. At Downtown Toyota, they are exemplars of "Customer Interface" done well! Thank you. 10 out of 10!! More

Corrupt management and service team. They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go the They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go there. Corrupt, lying xxxx. More

The sales were very good, they gave me good advice, and the service was very good. I got the car I reserved within a month. the service was very good. I got the car I reserved within a month. More