
Donnelly Mitsubishi
Ottawa, ON
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Horrible doesn’t begin to describe it , a mix of carelessness and incompetence , a month waiting for a few parts and a phone call confirming the arrival of the parts ; phone call that never happened carelessness and incompetence , a month waiting for a few parts and a phone call confirming the arrival of the parts ; phone call that never happened and all that to loose those parts ; for the last 2 weeks they have been looking for those parts in the parts department and they can’t find them (so they said)and the guy that knows where they may be is on holidays and unreachable , and i know all this because i’ve been going asking for these parts , phone calls telling me if the found them or not never happen , i’m still waiting for those phone calls , in the mean time i can’t use my car because of the leak for which i need those parts More
Sales consultant Robert De Farias was very knowledgeable, personable and easy to work with to find a used vehicle right for my needs. He provided me with lots of information on the vehicle I ended up select personable and easy to work with to find a used vehicle right for my needs. He provided me with lots of information on the vehicle I ended up selecting and he gave me the User Manuals to review at home while the vehicle was being readied for handover. On thé day the vehicle was ready I had another list of questions that Robert answered for me. He made the entire experience a pleasant one. More
I was there due to my engine light being on. They spotter an issue with the fog lights as well.. The staff was extremely polite & helpful. I was told that after the repair did a check before I p They spotter an issue with the fog lights as well.. The staff was extremely polite & helpful. I was told that after the repair did a check before I picked up the vehicle & said all was good. After I got home my husband filled my car with gas & noticed the headlight was out.He had to get it replaced in early am before our vacation. It may have been a fluke however it was disappointing since we had just left the garage. Kind regards, More
Addressing a concern, both Erica and Christian, who serviced the my car, took more than enough time to explain checking for possible causes and remedies. Fortunately, nothing found, but advised not to serviced the my car, took more than enough time to explain checking for possible causes and remedies. Fortunately, nothing found, but advised not to hesitate bringing it back if concern reappeared. Well done. More