Donnelly Kia

My experience with this dealership’s service department was very disappointing. Communication was poor from start to finish, and I was repeatedly left asking basic questions just to understand what was goi was very disappointing. Communication was poor from start to finish, and I was repeatedly left asking basic questions just to understand what was going on. The service advisor I dealt with was Sam Saad and his tone was dismissive and unprofessional, and even after speaking with a manager, the behavior did not improve. After work had already been started on my vehicle, I was informed that due to “safety reasons,” I could not take my car unless additional repairs were completed. This was not clearly explained in advance, and I was not given proper alternatives, which made the situation feel pressured and unfair. When I received my vehicle, it was returned dirty and did not appear to have been handled with care. I was also handed a damaged metal part from my car without any packaging, which was careless and unsafe. In addition, the final paperwork and recommended services were not properly explained. Following my initial review, management (Dave the GM) responded but focused on how busy they were rather than taking full accountability. Being busy is not the customer’s responsibility and does not justify a lack of professionalism or respect. Overall, this dealership demonstrates poor communication, lack of professionalism, and inconsistent service standards. I would not recommend their service department. More

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. More

Will save the long boring details of the story but in short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would explain the situation and tell me they'd keep me updated - they never once called to keep me updated. Had to keep calling every few days to ask what was going on and why they still weren't done with it/why I hadn't heard anything. Personally felt like everything they did and said was the bare minimum, so I give 1 star. Pretty unprofessional place More

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The genera invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute. More

Brought in my Seltos as touchscreen was non responsive. After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warrant After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warranty expired because I had driven 3,000km over the limit even though the period still had 6 months to expiration No surprise they said they contacted KIA which declined to cover the cost. They said they would ask Kia Canada to step in. Donnelly would not cover costs under their goodwill policy which as I had not purchased or had the vehicle serviced there. However wouldn’t it be nice to find a dealership willing to stand behind the product and take a chance that consumer would return in future based on good service. Family plans are for two new vehicles in the next 18 months soon as supply increases. Why is it that onus is always on consumers to show upfront loyalty. No winners here. They don’t get my business, I don’t get satisfaction To be honest here, I don’t think I would find a sympathetic ear at any dealership …all driven by money.,so rating is more global that just Donnelly However, specific to Donnelly . A look at the invoice showed supplies of 4.95 and environmental fees of 9.95. No supplies were used and the diagnostic did not result in any cause for applying environmental fee. When I questioned charges response was, no explanation for supplies but offered refund immediately. As for environmental fee we charge everyone equally weather any environmental impact. To which I replied… and you get to keep this money… complete silence… wow nice cash cow for Donnelly More

LIED TO ME! There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brake There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brakes are fine and no bearing issue, it’s all tire noise. I asked the service person for the measurements of the pads and after going to check with the mechanic and then checking the computer he gave me numbers for the thickness of the pads (ie how much life was left) I went outside and realized the wheels had never been taken off my car. He just lied and made up numbers! I confronted him and he just shrugged his shoulders. Service manager tried to make it right by agreeing to have them check the next week and gave the car a free wash and vacuum. At that next visit they told me the car needed an alignement done. Charged me and when I got home I read the paper they gave me with the results… one of the measurements was way out of wack! At the bottom of the sheet in red it said one of the measurements was still dangerously out. To add insult to injury the guy who checked my car out to me was the same guy who lied to me. Apparently bold face lying to customers does not get you fired. Like living dangerously, being lied to and have money to burn… I didn’t. More

So far. I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . More

I am writing this review to help other people to make the right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They tol right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They told me 6 containers should be enough but we give you 7 just in case. It cost me 166$ (tax included). Unfortunately, my mechanic had an issue and he had to be in another country for a while. I went back to the dealership and asked them how much the labour costs for transmission fluid change and they said 150$. They told me you can just bring the transmission fluid that we sold you or return these and we will charge you at the day. I decided to return those and get the service done at Donnely. When I went back to pick up the car suddenly I saw a bill for 520$. 155$ for labour and 297$ for the transmission fluid. I asked them why you almost charged me twice the amount I was expecting for the transmission fluid. The answer was we flushed the system and we used 11 containers of transmission fluid!!!!!! I did not take their word and called 3 KIA dealerships in Ottawa and Gatineau. I specifically asked them how much they charge to change the transmission fluid and flush the system. Sure enough, all numbers were around 300$ish (most expensive was 360$). I went back to the manager and he gave me stories that were completely illogical. Just be aware a service that will cost you 300ish$ in all KIA dealerships all around this city will cost you 520$ at Donnely KIA in Terry FOX. I am following up with KIA customer Service. However, for customers like me be aware and do your research. Do not trust this place. I tried my best to settle this with the service manager and he kept justifying it. More

I'd like to highlight my experience/nightmare I've been living through for the past 9 months (with my vehicle, Donnelly Kia and Kia Canada as a whole) and preface this review by saying to any potential cus living through for the past 9 months (with my vehicle, Donnelly Kia and Kia Canada as a whole) and preface this review by saying to any potential customers; I would STRONGLY advise against purchasing a Kia. I would encourage you to do your own research regarding the excessive oil consumption issues, the class action lawsuits regarding the GDI engines (one in Canada and some in the USA) as well as spontaneous fires. There are many of us whom have all suffered from engine failure and have had to have an uphill battle via dealerships (this one specifically, in my case) and Kia Canada (in many cases, requests are actually refused and customers are expected to pay out of pocket for a new engine). I literally waited for MONTHS at this dealership to get resolution to my engine issue (from June 2022 to March 2023) which was an absolute battle every. single. step of the way with next to ZERO communication unless initiated by myself. I had to engage with Kia Canada directly who then engaged with the dealership before even agreeing to replace my engine at their expense with communications to me essentially saying that after this brand new engine is installed, we are not responsible for anything moving forward (really..???). Much of this time, I was in limbo without a vehicle and despite being told it would be a 4-6 week wait for my engine replacement, it took 13 weeks. My issues weren't just isolated to simply my engine issue, but also my air conditioning which was no longer functioning after picking my vehicle up after being there for 49 days...for this, Donnelly tried to lay blame on me and have me pay to fix my air conditioning despite it working fine before. After much back and forth they eventually covered the cost as an "exception" with the extended warranty company). Very frustrating. And for those who think this was perhaps an isolated incident, I encourage you to jump down the internet rabbit hole like I did. The results you find might have you reconsider purchasing one of these vehicles. At one point, I was told that Donnelly's had 9 other cars in the back of the dealership that were awaiting a complete engine replacement. 9! That, to me, is just absurd. And before responding to this review with a generic "there are two sides to every story" rebuttal comment, I can assure you that I took the high road the ENTIRE TIME throughout this whole ordeal despite everyone around me telling me that I need to get angry and treat the staff accordingly. I did express frustration on several occasions, but I always communicated in a professional manner with everyone involved. I do feel sorry that this dealership is stuck supporting such a terrible product; but if I can prevent just one person from buying a Kia; my job is done. I am happy to say that this ordeal is over for me as I picked up my vehicle yesterday, went straight from Donnelly's to another dealership to sell my vehicle and purchased a new one and will not be looking back ever again. More