Donnelly Kia

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The genera invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute. More

Sales managers are not to be trusted. I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $ I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $6000 less than what I asked for and with a bad attitude. Worst dealer ever. More

I bought a new 2024 sportage. The sales person told me one price and when it came time to seal the deal I was told it would cost an extra $3000. I walked away but they called me b The sales person told me one price and when it came time to seal the deal I was told it would cost an extra $3000. I walked away but they called me back and told me some garbage story that I could have the car in a couple of days if I bought a warranty package and paid their outrageous dealer costs. What a bait and switch. Then i got hosed again for service to put my winter tires on steel rims. I hope I never have to go back. More

Brought in my Seltos as touchscreen was non responsive. After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warrant After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warranty expired because I had driven 3,000km over the limit even though the period still had 6 months to expiration No surprise they said they contacted KIA which declined to cover the cost. They said they would ask Kia Canada to step in. Donnelly would not cover costs under their goodwill policy which as I had not purchased or had the vehicle serviced there. However wouldn’t it be nice to find a dealership willing to stand behind the product and take a chance that consumer would return in future based on good service. Family plans are for two new vehicles in the next 18 months soon as supply increases. Why is it that onus is always on consumers to show upfront loyalty. No winners here. They don’t get my business, I don’t get satisfaction To be honest here, I don’t think I would find a sympathetic ear at any dealership …all driven by money.,so rating is more global that just Donnelly However, specific to Donnelly . A look at the invoice showed supplies of 4.95 and environmental fees of 9.95. No supplies were used and the diagnostic did not result in any cause for applying environmental fee. When I questioned charges response was, no explanation for supplies but offered refund immediately. As for environmental fee we charge everyone equally weather any environmental impact. To which I replied… and you get to keep this money… complete silence… wow nice cash cow for Donnelly More

LIED TO ME! There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brake There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brakes are fine and no bearing issue, it’s all tire noise. I asked the service person for the measurements of the pads and after going to check with the mechanic and then checking the computer he gave me numbers for the thickness of the pads (ie how much life was left) I went outside and realized the wheels had never been taken off my car. He just lied and made up numbers! I confronted him and he just shrugged his shoulders. Service manager tried to make it right by agreeing to have them check the next week and gave the car a free wash and vacuum. At that next visit they told me the car needed an alignement done. Charged me and when I got home I read the paper they gave me with the results… one of the measurements was way out of wack! At the bottom of the sheet in red it said one of the measurements was still dangerously out. To add insult to injury the guy who checked my car out to me was the same guy who lied to me. Apparently bold face lying to customers does not get you fired. Like living dangerously, being lied to and have money to burn… I didn’t. More

So far. I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . More

Aidan Gerber was my sales person. He is a genuinely nice fellow. Don’t let his youth fool you, he is quite knowledgeable. He was prepared with the information and paperwork required. He is a genuinely nice fellow. Don’t let his youth fool you, he is quite knowledgeable. He was prepared with the information and paperwork required. Aidan treated me with respect and friendliness. He made buying a car more fun. Except for the guy in the green suit, this was the best experience I’ve had buying a car. More

I am writing this review to help other people to make the right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They tol right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They told me 6 containers should be enough but we give you 7 just in case. It cost me 166$ (tax included). Unfortunately, my mechanic had an issue and he had to be in another country for a while. I went back to the dealership and asked them how much the labour costs for transmission fluid change and they said 150$. They told me you can just bring the transmission fluid that we sold you or return these and we will charge you at the day. I decided to return those and get the service done at Donnely. When I went back to pick up the car suddenly I saw a bill for 520$. 155$ for labour and 297$ for the transmission fluid. I asked them why you almost charged me twice the amount I was expecting for the transmission fluid. The answer was we flushed the system and we used 11 containers of transmission fluid!!!!!! I did not take their word and called 3 KIA dealerships in Ottawa and Gatineau. I specifically asked them how much they charge to change the transmission fluid and flush the system. Sure enough, all numbers were around 300$ish (most expensive was 360$). I went back to the manager and he gave me stories that were completely illogical. Just be aware a service that will cost you 300ish$ in all KIA dealerships all around this city will cost you 520$ at Donnely KIA in Terry FOX. I am following up with KIA customer Service. However, for customers like me be aware and do your research. Do not trust this place. I tried my best to settle this with the service manager and he kept justifying it. More

Awful experience dealing with Rachad/ the Donnelly KIA team. Over promise and under deliver. Trying to keep my deposit after not delivering on their promises. Would not recommend to anyone buying a use team. Over promise and under deliver. Trying to keep my deposit after not delivering on their promises. Would not recommend to anyone buying a used or new vehicle. Very disappointed with their lack of professionalism and integrity. More

There are 2 dealers in Ottawa that I recommend you NEVER do business with and this is one of them (the others are under the Dilawri umbrella). No need to get in to details, just don't do it. This experience do business with and this is one of them (the others are under the Dilawri umbrella). No need to get in to details, just don't do it. This experience spans 5 years and several experiences with different personnel under different circumstances. More