Don Valley North Lexus

We just bought a RX350 from Don Valley North Lexus last week and enjoy it very much. This was our first time with this dealer and our first Lexus also, kind of stress but my salesman, Andy Nham, has helpe week and enjoy it very much. This was our first time with this dealer and our first Lexus also, kind of stress but my salesman, Andy Nham, has helped to make the experience very positive. He is very a patient man, taking time to explain to us all the steps, the cost, and the equipment's functions on the car. Thanks to Andy, we felt much relax during the process. His manger and the financial rep are also very polite and knowledgeable, very convincing. More

I came to this site to look at rating for car service but found comments about used car sales experience. So I thought I'll share my BAD experience also. I purchased my used 2008 Lexus ES back in 2011. Fi found comments about used car sales experience. So I thought I'll share my BAD experience also. I purchased my used 2008 Lexus ES back in 2011. First I looked at the new Lexus ES 350 and while negotiation also asked the new car salesmen how much used ones would be. He shared with me a piece of paper that showed various used cars for sale at this dealership and the price. I decided against buying new and so visited the Used sales area. Saw a salesman called Alex Fu and tested and liked a car. When we got to the table to negotiate a price i pulled out the paper I received from the new car saleman and showed him and noticed the car I tested was listed at a higher price on the Car sticker ($28995) compared to the piece of paper the new car saleman shared with me ($26995). Alex Fu said that was the cost to the dealership and should never have been shared with me. I believed him and so negotiated based on the Sticker price on the car ($28995). Later once I got home I went on-line and noticed the car was listed for sale on their website at $26995 not $28995. I came back the next day and saw Alex Fu and he said there must have been a mistake on the on-line posting because the price of the car was $28995. The whole experience was very saddening since I could have gotten a better deal if I negotiated based on the $26995 price vs. $28995 price. So I concur with the other comments, don't buy used car from this dealership. More

if you ever approached by a used car sales rep. by the name of tony just walk off the lot. he was rude and wanted to pick an argument with me because i didn't want to deal with him. he claimed that ot name of tony just walk off the lot. he was rude and wanted to pick an argument with me because i didn't want to deal with him. he claimed that other sales reps. are not able to help as they no longer work there. i guess he just wanted to steal compensation from someone else. it wasn't until i mentioned that i was dealing with this person earlier that he stopped. he ask that i leave and call the person myself to arrange a time to meet. don't deal with this dealer in general. go to northwest lexus. they are more inviting. More

I responded to dealerships’ so called "promo for loyal DVN customers". I was awarded a $1,000 off coupon. I also had around $700 in their Platinum points program (I bought a new RX in 2005 and it wa loyal DVN customers". I was awarded a $1,000 off coupon. I also had around $700 in their Platinum points program (I bought a new RX in 2005 and it was serviced by them for 7 years). After scribbling some hand written numbers on a piece of blank paper without even a letterhead, I was offered an insulting trade in value for my vehicle against a 2010 RX (this pre-owned vehicle was not even on the lot) that made their coupon and Platinum program look like a joke. When I countered their offer with mine Norm Boyd the salesman, adopted the cocky and condescending sales approach which I found offensive and left. I did respond to Charles Grant, General Manager at DVN via e-mail, when he followed up with me, requesting to deal with another salesman but he never replied. A week later I was offered $4,500 more for my vehicle trade in value at another Lexus dealer and I made a purchase. More

This is a dealership that probably epitomizes the very essence of the term "sleazy car salesmen" Seriously reconsider making a purchase through this dealership; there are many other alternatives to this essence of the term "sleazy car salesmen" Seriously reconsider making a purchase through this dealership; there are many other alternatives to this Lexus dealer in the GTA. I was lured back into their dealership by sales consultant Angelo Tsang who had assured me he had managed to get my offer (presented the previous week) accepted by his manager (Stephen). When I got to the dealership both he and his manager told me that my offer was not being accepted at that price. I had clearly made it known to Angelo that I would only drive down if my offer was being accepted. Turns out the manager as he said so himself was busy dealing with other clients and apparently did not fully understand the offer that Angelo had presented to him prior to him telling me that I should come down to the dealership and that the offer is done. It seems that the client is responsible to make sure that these people are doing their job over there and not wasting everyone’s time. I actually made my wife miss an appointment because we were under the impression that this was a done deal when we decided to drive 30 mins each way to their dealership. The truth of it is that different members of my family have purchased 3 different Lexus vehicles in the last 3 years and none of them have been from this dealership, even though it is the closest one to all their homes. My experience certainly helped cement the fact that no one should be purchasing through this dealer. This whole ordeal has left me and my wife extremely frustrated and completely turned off on even purchasing a Lexus. More