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Dodge City Auto
Saskatoon, SK
1,022 Reviews
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April 23, 2026
I took my truck in for warranty work in July of 2025, I had a tick in the engine, service 4x4, service stabilitrac, service electronic park brake, service traction control lights on. My 4x4 didnt work, no had a tick in the engine, service 4x4, service stabilitrac, service electronic park brake, service traction control lights on. My 4x4 didnt work, no traction control, and park brake would get stuck on if it came on. The dealer had my truck for 3 days, said they couldn't hear the ticking I complained about, said the park brake issue was resolved by greasing the connector, and let me take the truck. I picked it up, still had the tick, and 3 days later the park brake issue started again, I still had the service 4x4, stabilitrac, traction control, and park brake lights on. The dealer at this time contacts me to pay an invoice, since I brought it in for warranty work and they didnt find any actual problems, I told them the problems were still there and I wasnt paying for something that wasn't dealt with. The advisor asked me to come see Mark the service manager, which i did. Mark scanned the truck and acknowledged that these issues should have been fixed, but said that it wouldn't be covered under warranty since my warranty ended between the initial appointment, and me going to see Mark. I told him it was under warranty when it came in for the issues, and with him acknowledging the issues are there it should still be fixed underwarranty. Long story short, Mark told me hed contact me the next day which never happened, and after months of me calling and leaving messages daily that all went unreturned, I got in touch with FCA. FCA launched an investigation and said they were unsuccessful in reaching the service manager as well, and my file got put to a standstill. Turns out my engine noise was failed lifters and a collapsed piston, now ive had to spend $15,000 dollars on a new engine and FCA telling me they won't cover it, and I still have all the other issues with everything else. I would strongly encourage everyone to steer clear of this dealership, unless you want to get absolutely screwed over. This is my 4th ram truck, and needless to say I will never buy another one due to the absolutely horrific service I have received from both the dealer as well as their parent company. More
by Ryanjames
Employees Worked With
Mark Walcer, Glenda McTavish
April 09, 2026
This was my first time dealing with Dodge City. I took my vehicle there due to an emissions recall. Booking the service appointment was fast and easy. The service staff is great to work with. Very I took my vehicle there due to an emissions recall. Booking the service appointment was fast and easy. The service staff is great to work with. Very personable and knowledgeable. I highly recommend More
by Erin McFaull
Employees Worked With
Glenda McTavish, Gina Messenger
April 07, 2026
Entered facility at 7:30 when my appointment was set up had to wait because they were behind, staff was very good and kept me informed I was still on my way by 10:00 am. Glenda was very helpful on making had to wait because they were behind, staff was very good and kept me informed I was still on my way by 10:00 am. Glenda was very helpful on making my appointment as quickly as possible advising service staff and service management i was waiting. Good job More
by bkt1
Employees Worked With
Glenda, John
April 07, 2026
I was promised a loaner as i purchased their premium option called "Jeep Wave". I even called weeks ahead to confirm a vehicle. When i arrived no vehicle was available. I was told that policy around option called "Jeep Wave". I even called weeks ahead to confirm a vehicle. When i arrived no vehicle was available. I was told that policy around loaners changed. But that is not what i was told when i purchased the new Jeep. More
by Hanif.hemani
Employees Worked With
Rather not comment;
March 22, 2026
These guys went above and beyond to fix my problem with my van. I will definitely be going back there for service again. Great job!!thanks my van. I will definitely be going back there for service again. Great job!!thanks More
by m_sricard
Employees Worked With
George Rouffosse, Curtis Cardinal
