I recently bought Nissan Rogue 2021 from Direct Nissan and had a great initial experience with sales. Based on that initial experience I trusted the dealership, but my nightmare started when started dealing with finance and it turned out to be the worst experience.
I was misrepresented, given false and misleading information throughout the process. I was highly over charged for extra items and when tried to cancel extra items which are not even delivered yet as promised, I am being told that cannot be done since I signed the bill of sales and if I do, they will not refund anything and it will be adjusted against my winter tire promotional discount they offered me to win my business in line with other dealerships.
On top of all this, I was told, ‘I can go as far as I like’ and this is, what it is (plain and simple) from Direct Nissan. The general sales manager being copied in all this communication but no response from him either.
Looks like all this is very common unfair practice at Direct Nissan. Just to give few examples of how much I was over charged to all those who are considering this dealership for any business, so they are aware and do their homework before trusting them.
1- I was charged $597+Tax for 3 years oil change plan that should not have costed me more than $359.70 even if I calculate 6 individual oil changes @ $59.95. I called Direct Nissan service department later to check their oil change price.
2- I was charged $1799+ Tax for side steps or running boards that should not have costed me more than a $1000/- maximum as per two dealerships I called to get a budgetary price.
3- I was charged $4550+ Tax for 7 years/120km extended warranty that shouldn’t be more than $3000 per other dealerships I called to get budgetary pricing.
4- Although Winter Tires were offered as a free promotional discount to close the deal with sales (just like any other dealership). Now, I am being told by finance, $1487+tax will be charged for a Uniroyal brand tires that I can buy easily from Canadian tire for $628+tax. This was never communicated to me and I thought I got free winter tires until I asked them to cancel few of my extra items which are not delivered and I don’t even have exact ETA as yet.