I have a terrible experience with Dilawri Chrysler. They didn’t give any copy of the documents I signed, and when I asked for it, they said they can only give it to you at the day you pick up the car. That is not fair and doesn’t make any sense at all. They also asked me for a 2,500 deposit, which is absolutely unacceptable! They also promised me a rental before the new car has arrived, but after signing all the paper works, they won’t even talk about it at all, and not picking up the phone, I had to come to the store to force them to fulfill their commitments.
Most importantly, they will try to hide all the important information about that vehicle which will matter to you, so you must pay attention. Otherwise, they will bring up tons of excuses to blame it on you. For example, I bought a new car from them, they said the car was in another city and had to be located, but they never explain how the car will be located, so I assume it will be on the truck delivery to you. In the meantime, they also never mention the mileage will be on the car. I only found out about it the day before I should pick up the car when I asked them for the insurance purpose. The car was driven by someone from a very far away city and has 400 miles mileage on it, which can no longer consider as a new car again. I fought about it, but they said driven is the only way to get the car and it is common sense, it is all your fault that you are not already known. Suddenly they will bring up all the documents you signed, which you don’t have a copy of your own, to force you to take the deal with them!