If I were Jeep I would be embarrassed to have this kind of dealership representing my brand.
Was told my pregnancy hormones were why I left the dealership upset, apparently the 6000$ I was robbed of had nothing to do with it.
After being offered a deal I thought was reasonable and within my budget I left Dilawri feeling confident in my choice to purchase a Jeep Cherokee. I arrived at the dealership two days later to pick up my vehicle when my husband noticed the price of my Jeep had changed. To say the least my experience went down hill from there.
It didn’t take long for me to realize I was 100% taken advantage of. A few nights before I politely listened to Paul go on about all the “extras” I could purchase with my Jeep. I said I DIDN’T WANT ANY of it. My husband was sitting right beside me and agreed I didn’t need any of those extras. The conversation was clear as day.
Paul NEVER told me about the price change or that I was purchasing any of those extras. Instead he carried on into a different conversation about our weekend. I was under the impression the entire time that the price I had agreed on with the sales consultant was the price I was paying.
When I realized that Paul scammed me the day I went to pick up my Jeep I started crying. He went on about how I couldn’t cancel any of it and the sale was final. I was so upset I couldn’t speak my husband and I thought the only choice I had was to sign the papers and leave. PAUL WAS SO RUDE. He pointed his finger in both our faces several times going on about how we are expecting twins and need the extended warranty. He went on and on it was bizarre.
As we were leaving Paul looks at me and says “ you are probably upset because of your hormones. “
All I could think was “ no Paul I’m upset cause you screwed me out of 6000$ “
I’m not sure what kind of manager says this to a client.
We got him to agree on giving me winter tires. When I found out from FCA that I was in fact allowed to cancel the extended warranty which was a little over 3000$ I went back in to do so. NO ONE wanted to talk to me or help me. So I had to go back in AGAIN to see Paul. He had nothing to say for himself when my husband asked why he didn’t tell us we were allowed to cancel the extended warranty.
To top it all off he took my winter tires away because I was canceling the extended warranty, which I had the right to do. It’s not like he was doing me any favours.
There were so many ways Paul could have diffused the situation. I would have accepted some of the loss and wouldn’t be writing this review right now. But Paul is a disturbing, unreasonable, disrespectful person.
I have NEVER EVER had an experience like this before.
I UNWILLINGLY have the lifetime oil change package, I’d rather go pay for my oil changes then step foot back into this place. Can’t wait to get rid of my Jeep so I never have to think about this place again.