we purchased a Jeep Grand Cherokee at the end of July - service up until we bought was fine. After purchase it is a whole other story!!! went to pick up the jeep after they had it safetied in Quebec - only to find a scratch on rear door about a foot long!! Even our sales rep Khaleed agreed it was new and definitely not there at time of our purchase. So we signed an amendment to our purchase contract that the scratch was to be fixed before we would accept it.
The next 2 weeks we sent numerous emails and voicemails (all they do is transfer you from one voicemail to another - even the used-car Manager Peter can't be bothered to call clients back either) just to get a an appointment to have it fixed.
Finally they call us back with a date. 2 days later we were called to come pick it up. When we arrive there - no one knows where the jeep keys are or why we are there. Finally they find the keys - we go out with sales rep Khaleed only to find that IT WASNT EVEN FIXED. The scratch was still clearly visible and it looked like the work was never even done!!!! we aren't picky clients, it wasn't a 1 inch little scratch - this was a long clearly visible scratch almost a foot long!!!!!!!!.
So back home I go with the jeep as they wouldn't keep it as they didnt know when they could get the apt with body shop to get fixed again. 2 days later (after me calling) they say to bring it the following Monday morning, it would be ready the following evening. Called Tuesday evening, again to be sent to every voicemail possible where NO ONE KNOWS ANYTHING -THEY JUST PASS TEH BUCK BY FORWARDING CALLS TO VOICEMAILS. Again, I leave a voicemail for the used car manager Peter asking if jeep was going to be ready that evening or not. NO CALL BACK - NOT SURPRISED.
Somehow I get sent to Shane in service dept - who IS THE ONLY COMPETENT, CLIENT SERVICE ORIENTED PERSON WORKING THERE (THANK YOU SO MUCH SHANE FOR YOUR EXCELLENT SERVICE). I asked for the General Manager's name as I could not get anywhere with anyone there only to be told they didn't have one!!??!?!?!?!?!?!
they had the jeep for 3 more days which left us without a car again. Finally Shane calls to say its ready and we could go get it. hubby goes to pick it up - and instead of an apology for having us come back and forth FOR A MONTH - a man comes out, doesn't introduced himself (we assume it is used car manager Peter). He hands my hubby the keys and has the AUDACITY to say the scratch was always there, even before we bought it !!!!!!!!!!! NO FRIGGING WAY!!! Even your own sales rep was honest and admitted it wasn't. (We walked away from other purchases for damages less that than).
NEEDLESS TO SAY WE WILL NEVER GO BACK AND WILL ENSURE ANYONE WE KNOW HEARS ABOUT THE LACK OF SERVICE WE GOT THERE. SHAMEFULL!!!!!!!!!!!!