Derrick Dodge

CLASSIC CLICHE GREASY DISHONEST CAR SALES TACTICS I was in desperate need of replacing my car in a hurry so that I could continue to get back to work. Right from the start, I was treated like a number I was in desperate need of replacing my car in a hurry so that I could continue to get back to work. Right from the start, I was treated like a number. I had a budget of $30,000 and it felt as if they had zero respect for the fact that $30,000 is a lot of money to an individual who has a modest income, mortgage and other bills. Anyways, I desperately needed a 4x4 car and wanted something reliable within a few days, unfortunately didn't have time to shop around too much. When listing what I wanted in a car, I was almost forced into a 2014 jeep Cherokee and given just about no other options. It was Christmas and you could see the sales guys running around just trying to close sales, nothing was personal or honest, just a front of fake smiles and handshakes and hurrying you around. Absolutely horrible customer service. I figured, okay whatever, I'll buy a car and get rid of it in a year or two. My gut felt uncomfortable as I sat with this greasy finance guy as he rushed over the terms of my contract. They got mad at me when I said I was going to take a day or two to think about it and see if it makes sense for my finances. Absolutely ridiculous. After almost fighting that I wanted to take a day to think about it, they finally "allowed" me, as if they were the deciders of me or something. After looking over the finances myself with a fine tooth comb, I'll say it was an average car deal financially and I wasn't getting ripped off, but definitely not getting a great deal. In the end I regrettably decided to take the car, as I was in a tight situation, and needed one the next day to go start my work shift up north. The car ran fine for a year (40,000 km) then just 3000 km after the $1800 extended warenty expired, the transmission blew. Currently trying to deal with them to get it fixed as the recall on the transmission should cover the cost of the issue, however it's an absolute nightmare dealing with their service department. No one has any genuine interest in serving you once you're not spending money and they try at all costs to avoid holding up their end of the deal with warranty coverage and recalls. It was the greasiest most cliche used car buying experience I could imagine. The only satisfaction I have is when they call me up to try and get me to buy another car, and I lead them on for a week or so before saying no. Maybe that's rude of me, however, I'm currently stuck with a $30,000 car that doesn't not work, that I still have payments on. Transmissions should not blow on a car at 100,000 km, and they just don't care. Never again giving them my money. More

Went in on a Sunday drive. Came into dealership on a Sunday after seeing a 2016 tahoe they had on lot. Talked back and fourth on the way in with Kyle and behold that evening we Came into dealership on a Sunday after seeing a 2016 tahoe they had on lot. Talked back and fourth on the way in with Kyle and behold that evening we left with the tahoe. Kyle, Jim and the rest of the staff behind the scenes did a awesome job to get us on our way. Even stayed a few minutes late to make sure we were all good. I have heard good things about Derrick dodge and these guys proved right. Thanks again Kyle/Jim. Who would of thought you could be driving home a new vehicle on a Sunday. More

Helpful and Informative From the beginning John Sanderson was incredibly helpful. He showed me possible vehicles knowing exactly what I wanted and never made me feel pressure From the beginning John Sanderson was incredibly helpful. He showed me possible vehicles knowing exactly what I wanted and never made me feel pressured. He was honest, informative, and very helpful. He went above and beyond helping me with the entire process, even coming in on a day off when I needed something done to my vehicle after purchase. He definitely made the entire process very easy and made sure I was comfortable with every step. Thanks so much for all your help John, I am very happy with my new Jeep! More

Quick and easy I bought a Dodge Ram through Kyle and it was quick and easy. I recommend this dealership. I was in and out with my new truck and was happy overall I bought a Dodge Ram through Kyle and it was quick and easy. I recommend this dealership. I was in and out with my new truck and was happy overall More

Jeep Purchase I purchased a brand new Jeep through Kyle. The process was quick and he made it extremely easy. I'd highly recommend him to anyone purchasing a new ve I purchased a brand new Jeep through Kyle. The process was quick and he made it extremely easy. I'd highly recommend him to anyone purchasing a new vehicle. More

Dodge Laramie Longhorn Sale Thankyou to Kyle and Scott for making it possible for me to buy the longhorn. I was going to St Albert dodge but the guys there saves me a lot of mon Thankyou to Kyle and Scott for making it possible for me to buy the longhorn. I was going to St Albert dodge but the guys there saves me a lot of money per month More

great customer care I was looking for a replacement vehicle and I was referred to Kyle Mingo. Wow....what can I say! Kyle went above and beyond to help me find and purcha I was looking for a replacement vehicle and I was referred to Kyle Mingo. Wow....what can I say! Kyle went above and beyond to help me find and purchase my new Jeep! I have not experienced that level of customer care and respect for a loooong time!! Thank you so much Kyle! Love the new ride!!! More

Bought on line Working with Kyle at Derrick Dodge we were able to purchase our vehicle . He helped us out enormously and represented the vehicle and dealership hone Working with Kyle at Derrick Dodge we were able to purchase our vehicle . He helped us out enormously and represented the vehicle and dealership honestly.Truck delivered as said and we are happy More

Truck purchase with Kyle Mingo After a not so ideal visit to Sherwood Nissan, we met up with Kyle to view a truck. The whole process was great and smooth, stress free. Kyle got us After a not so ideal visit to Sherwood Nissan, we met up with Kyle to view a truck. The whole process was great and smooth, stress free. Kyle got us a great deal on top of it and was great to work with. Look forward to working with Derrick Dodge in the future! More

Been A while Been a while since my last vehicle purchase so the effort Kris put into helping find the right car and Jim to make the Sale easy was definitely apprec Been a while since my last vehicle purchase so the effort Kris put into helping find the right car and Jim to make the Sale easy was definitely appreciated and would recommend buying from Derrik Doge to anyone. More