Derrick Dodge

Very professional and great experience I purchased a Fiat 124 Spider Abarth and had the best experience at this dealership. They spent extra time finding the exact one I wanted and even to I purchased a Fiat 124 Spider Abarth and had the best experience at this dealership. They spent extra time finding the exact one I wanted and even took time to change out the seats for me to get the exact look I wanted. The Fiat unfortunately got delayed in transit, and the dealership gave me a loaner demo Fiat 124 Abarth to drive around until mine came in. That is beyond what I expected. Great service. Very much recommend this dealership. More

Waste of time So I call and to talked to Zak about finaceing a new truck the deal sounded great . Well I waited and waited n no one phoned I had to harras them to e So I call and to talked to Zak about finaceing a new truck the deal sounded great . Well I waited and waited n no one phoned I had to harras them to even talk to anyone it seems they were too busy to help the people who's credit isn't the greatest , I didn't get a truck and it wasted my time n made me not able to work for a week n a half , plse don't give these unconciderate people your business def go somewhere else were they care. More

Client satisfaction We purchase a Jeep Grand Cherokee diesel new at January 2016 To sell they were realy helpefull and dedicated to the client but after you purchase or We purchase a Jeep Grand Cherokee diesel new at January 2016 To sell they were realy helpefull and dedicated to the client but after you purchase or drive any car out their doors , there goes all nice and helpefull dedication to keep you happy to !!! So you have a example they were nice to sell extra warranty and also protection packages but wen time comes to put it in use or in place they just now to give you a call back and leave a voice mail witch said : I'm sorry but was denied !!! My grand Cherokee has the leather from my dash board cracked , we don't have any idea how could that happend but the only explanation we have is the leather must give up with diference of temperatures or original defects !!! So we went to the dealer to show it and put in use our leather protection plan as well a warranty! After 3 different times and days off work to take the SUV to them and painfull process to get pictures off the dash and seat they finally told me They had already submit it in to FCA To get one answer back ! They call me one more time to take the SUV in one more time because they said it would be a verry expensive repair so the FCA wanted the maneger to have a better look and opinion about the crack on the dash leader so he could decide ! I called before I went one more time and for my surprise they tell me to go yes because the service maneger is in and wen I get there ( 20 minutes later ) no maneger there and no one can contact him leaving me like a idiot waiting one more time to get some more pictures and send me home one more time !!! One week later they just called and left a simple voice mail saying : Im sorry but it was denied !!! And not even explain a reason why ??? I felt I was treated with no respect or care about it !!!! We paid more then 65.000 for a new car and we realy take care or it We realy like it and but not with a crack on the leather dash .... They were very good to sell all protection pacadges but after that they don't care any more !!! Just advising !!!! Don't recommend them To anyone, !!!! More

Nice sales rep but... James was a nice sales rep. I made things easy. I knew EXACTLY what I wanted. I traded my 2012 Red Journey RT for a 2017 Red Journey GT. He really did James was a nice sales rep. I made things easy. I knew EXACTLY what I wanted. I traded my 2012 Red Journey RT for a 2017 Red Journey GT. He really didn't have to pitch anything to me but we did road test a 2017 on our way to an overflow lot. And he found the vehicle that I wanted except that I really did not want the 3rd row of seats but got it anyway. I'm not sure how I ended up paying $399 for security protection but what's done is done. Where the experience failed was with the finance department, the sales manager, and service department receptionist. Finance officer left me a snotagram on my voicemail that sounded like he thought I had tried to steal my car. Sales manager pulled that stereotypical SM attitude. Literally, kept my husband waiting for hours. He was again kept waiting by the Finance Officer who didn't let me know that I had to be there for my husband to sign documents - more wasted time. The service department receptionist looked at the invoice for my mud flaps - which should have been included with the vehicle (old one had them), saw that the total was $202.00. She thought that was the price for 2 mud flaps, not 4. Could not believe that she was expecting that I should pay $400 for mud flaps! Clearly, she does not have confidence in the parts manager's pricing of the invoice. I did not even wait in the service waiting area but chose instead to go for a walk. I could not wait to get my car and leave. Overall, I did not find the atmosphere at Derrick Dodge to be friendly and inviting. The parking area is very limited and it is difficult to maneuver in the area because they have so many new vehicles jammed in there. I wish I had purchased elsewhere - specifically Straightline Chrysler in Fort Saskatchewan. More

Shout out to Chris Chomas We purchased a 2015 Journey with the help of Chris. There was absolutely no pressure. He showed us a number of vehicles, is quite knowledgeable and ma We purchased a 2015 Journey with the help of Chris. There was absolutely no pressure. He showed us a number of vehicles, is quite knowledgeable and made sure we understood all the goodies with our new vehicle. He was great in answering questions and quickly found the answer to the one he didn't know. We would definitely recommend Derrick and Chris to antone who's looking. Thanks again! Howard and Lil More

Awesome salesman I dealt with Zack at Derrick Dodge and he treated me amazingly. Had all the information, did his research and quickly responded via text to any questi I dealt with Zack at Derrick Dodge and he treated me amazingly. Had all the information, did his research and quickly responded via text to any questions I had. I highly recommend using him!!! More

Greasy Car Salesman Strikes Again Bought a used ram 2014 3500. Leading up to the time I sat down and completed the sale, the salesmen were pushy, constantly emailing, texting and calli Bought a used ram 2014 3500. Leading up to the time I sat down and completed the sale, the salesmen were pushy, constantly emailing, texting and calling. Communications were great, but annoying. After buying the truck and beginning the trip back to the east coast I never made it 40 minutes outside of Edmonton and the truck started having trouble (8 km/h max speed in xxx km, Service DEF system,see dealer message). Since I had such great communications with the salesman, I pulled over and called and got no answer, text and got no reply. Finally got a text back hours later that was of no help at all. Luckily I brought a code reader and got to clear the codes myself. After getting home, I noticed the a copy of the "clean carfax" was not in the folder with the other documents for the truck. I asked for the carfax multiple times during the process of buying the truck, the salesmen said it was clean and he'd put a copy in the folder. I took it upon myself to get the carfax and sure enough theres a claim in there for over $15,000.00. Thanks Derrick Dodge for lying to sell a truck. More

Honest, helpful and knowledgable I recently purchased a new vehicle from this dealership and found them to be very helpful, knowledgeable, respectful and exceeded my expectations. I b I recently purchased a new vehicle from this dealership and found them to be very helpful, knowledgeable, respectful and exceeded my expectations. I bought my vehicle from Robby and Will and they were great! There was no high pressure sales, they listened to what I wanted and then made it happen and found me the perfect vehicle and a reasonable price. When it came time to sign the papers and buy the vehicle I worked with Jim and he answered all questions and laid everything out so there were no surprises. If you are in the market for a Jeep or Dodge go to Derrick Dodge. More

Very Knowledgable Salesmen! When my wife and I called Derrick Dodge in regards to a used Jeep Wrangler, we first spoke to Al. He answered all the questions we had about the jeep When my wife and I called Derrick Dodge in regards to a used Jeep Wrangler, we first spoke to Al. He answered all the questions we had about the jeep over the phone and invited us down for a test drive. We came in right away, and enjoyed an informative drive with Al. I loved the Jeep! And, Al was able to come down on the price to meet our budget! I've had the Jeep for a few weeks now and we're so glad we chose Derrick Dodge! In fact, in the first week I noticed a leak in one of the tires from a pre-existing patch and Shannon in the service department contacted Al and he did us the kindness of replacing the tire! No charge! Ben More

Outstanding service My husband and I had excellent service with Derrick Dodge. We had a car accident and had to replace our car. We had difficulties with our credit becau My husband and I had excellent service with Derrick Dodge. We had a car accident and had to replace our car. We had difficulties with our credit because of our destroyed car. Paul Menezes did everything he could to make our purchase not only comfortable but successful. And Paul, thanks for coming in on your day off. I would highly recommend Derrick Dodge to anyone.The customer service was incredible and thanks to the manager and financing we now have a brand new car. Thank you. More