Derrick Dodge

I was absolutely impressed with my experience at this dealership and the support and service received from Stephen R. I stopped in casually not expecting to actually conduct a sale but in a very professi dealership and the support and service received from Stephen R. I stopped in casually not expecting to actually conduct a sale but in a very professional, friendly, and speedy way, the team presented an offer to help close the deal. I interacted with 3 people - the recptionist, Tyson who very kindly and amicably explained the process to me before connecting me with Stephen - and Stephen who helped me through the process. He even offered to drive me home after concluding the sale. I was selling my vehicle and not in the market for a new vehicle, but when I am, I will certainly be returning here and coming straight back to Stephen. More

Ordered a key fob. Took a week to get delivered to the dealership from red deer. Was quoted $396.26 tax included. When it came in I Waited almost 2 hours for it to get Took a week to get delivered to the dealership from red deer. Was quoted $396.26 tax included. When it came in I Waited almost 2 hours for it to get programmed. When it was almost done I was asked if I wanted the key part. I said of course I do it’s part of the fob! Was told it’s an extra $79! Apparently there wasn’t one there so I was asked to come back the next day. Ok fine luckily I was able to since I’m not working and just last week finished cancer treatments. I go in today to get my key. Of course the gentleman at the front who always seems confused couldn’t find it…. Asked if I could come back later as he get someone to pick up another key from another dealership. I said fine. I’ll come back later. I come back later and the key was there and ready. I tried it in my car and it doesn’t work! Got the gentleman to come out to show him. He was like, of well it goes in… yes but it doesn’t work! He told me to come back again tomorrow !!! I don’t even know if your parts department is even open on Saturdays. He walked away like it was no big deal. I am not impressed by this at all! I paid $443.15 and still don’t have a working key. Being told, just come back is ridiculous. I’m not well and thank goodness I don’t work or have small children. This has been the worst customer service experience I’ve ever had. More

in July of 2022 I sold my truck to Derrick Dodge. I found out a few months later the loan for my truck was not paid out. when I went to the dealership to inquire I was told they had not record of my I found out a few months later the loan for my truck was not paid out. when I went to the dealership to inquire I was told they had not record of my truck ever being there and then accused me of foraging the bill of sale. We then found the truck in there service lot, for which they accused me of parking it there for free parking while I was traveling. More

After signing all approval documents. Derrick promised to deliver my car on Saturday. When I called to find out when to come pick up the car; then I was told the car is not ready. No one Derrick promised to deliver my car on Saturday. When I called to find out when to come pick up the car; then I was told the car is not ready. No one had the courtesy to tell me before hand. I had cancelled the registration on my old car. After buying a limited Grand Cherokee, they gave me a stinky dodge to drive until my car waa repaired! I am absolutely shocked by the treatment I got! I HAD TO INSIST TO GET A BETTER CAR AFTER THE DISAPPOINTMENT....! More

Diane was a excellent, no pressure and extremely helpful. Andrew in sales was completely honest. Andrew in sales was completely honest. More

Anish Vyas was a wonderful salesman who listens to what the customer needs and wants. He was confident that his price was the best in town and he was right! Anish demonstrated the vehicle features well, wa the customer needs and wants. He was confident that his price was the best in town and he was right! Anish demonstrated the vehicle features well, was friendly and kind, and did his best to expedite delivery. Upon delivery, the vehicle was delivered as promised. I highly recommend Anish to everyone in the market for a new or used vehicle. His service was exceptional. More

I just took delivery of my truck today. Sales staff Kyle, knew exactly what I was looking for and needed. I didn't have to wait weeks, he found the truck in less than two days. Now my fa Sales staff Kyle, knew exactly what I was looking for and needed. I didn't have to wait weeks, he found the truck in less than two days. Now my family and I can load up the quads and trailer and head into the mountains on new adventures. Big thank you to Kyle, Cam and Moe for the service and experience. More

I’m very excited and happy to have traded my truck to a brand new SUV thanks so very much. Anish was great to work with, go see him for all your vehicle needs. That's a good one brand new SUV thanks so very much. Anish was great to work with, go see him for all your vehicle needs. That's a good one More

If your looking for a vehicle at Derrick dodge , make sure to deal with Kerry. Hes a great salesman that will go above and beyond to hook you up with whatever your needs are . He kept me up to date thru sure to deal with Kerry. Hes a great salesman that will go above and beyond to hook you up with whatever your needs are . He kept me up to date thru every steps until the delivery day of my truck!.. he'd definitely the one to talk to at that location! More

I was able to find out what I wanted to know and then some. I so appreciate being able to gather information at this point, and the detailed answers from Calen were exceptional. I will certainly be back! some. I so appreciate being able to gather information at this point, and the detailed answers from Calen were exceptional. I will certainly be back! More