I am going to leave a fairly undetailed review as we just closed this chapter of our life and have officially abandoned the FORD brand as they do NOT stand by the "Family" reputation that they tote about.
After buying not one but TWO new vehicles from here and having one of them being a lemon the real colors shone through. You knew that they are only after the money and getting a five star review (There was a huge pressure to give a five star otherwise they "get in trouble" from FORD and that should have been a red flag right there). There was nothing but being bounced back and forth between FORD Canada and the dealership to resolve this pretty serious concern. Very little respect for the issue at hand except to being told "Yup, we know it is a lemon but there is nothing we can do only the dealership (or FORD Canada depending who we were talking to) has the power to help" Ultimately it wore us right out and we changed the conversation into "We can get you into a different vehicle but your payments are going to be a lot higher no matter what" Being a single income family now we have a set budget so that was WAY out of the picture. Then we were slapped with a half hearted I am sorry but that is all we can do. If FORD Canada can't help you then we can't either.
A total of just about 3 months in a matter of two and a half years having a vehicle in the shop for the SAME issues, every oil change was ultimately on them because the oil pan was replaced. Actually knew it was time when the smell of burning would fill the vehicle. Not something to have a newborn smelling! There was lies being told from the service crew to FORD Canada causing us denial of getting one issue resolved. Even after getting another opinion from another Ford Dealership plus a glass expert they didn't care to even look again at it. We confronted them about it and surprise! They didn't care! The final nail in the coffin from this dealership was when we received the vehicle back without a dip stick and then they wanted to charge us for a new one! We aren't even going to talk about another part they forgot to put back on after doing a recall that another dealership recently discovered.
Ultimately, we would never recommend this dealership to anyone as they do not stand by the FORD moto the second the deal is completed and they have your money. It was an EXTREMELY expensive experience but one that I will gladly share with everyone else to prevent anyone from experiencing the nightmare we did.
They do get a 3star for pricing because let's face it I spent months finding an SUV and was not able to find one that would meet the technology, style, HP or Torque without spending up to double, if not more. I also didn't state that they actually deserve 0 ratings because we do love our F150, the price for that was good as well and had no issues.