Dearborn Ford

I was very pleased with the treatment and service I got when I brought my car in for a repair. The majority of the people I talked to on the phone were very accommodating with requests! I had to wait for a when I brought my car in for a repair. The majority of the people I talked to on the phone were very accommodating with requests! I had to wait for a part that was ordered by salesperson too arrive, so I was told that it would be at least three weeks before you would see it so we made an appointment with this in mind! Then I received a phone call from the parts department that it had arrived early. So I called the service department to see if I could get in earlier and was told no problem! I was also given a courtesy car which actually changed my opinion of electric vehicles! I still wouldn't have one unless I lived in town ( range anxiety)! I would like to send out a special thank you to Dan McCauley. He is quite frankly the person who has helped make my Dearborn experience very great! More

Honest, thorough, open, and friendly. Perfect combination to earn anyone’s trust. Specially mine, cause my trust is not that easy to earn. Perfect combination to earn anyone’s trust. Specially mine, cause my trust is not that easy to earn. More

The staff at Dearborn Ford in Kamloops are great friendly people. This is my second vehicle purchased from them. people. This is my second vehicle purchased from them. More

We are very pleased with this Dealership. Staff was friendly courteous and professional. IWe were on a holiday trip when we started hearing a strange noise. We saw the Dealership and pulled i Staff was friendly courteous and professional. IWe were on a holiday trip when we started hearing a strange noise. We saw the Dealership and pulled in with no prearranged appointment. We were towing our trailer and had no place arranged to camp as we were just passing through the city. The service advisor spoke with one of the managers and they arranged for us to park our trailer right there on the lot. They gave us access to power and water and we were able to use our air conditioning in the trailer as it was a very hot day . They also offered for us to come in to the main service lounge and coffee and snacks. They managed to get our truck in right away. As it turned out the issue was not a major concern and was relatively easy to fix. The tech came and spoke with us to make sure that we were informed on what had happened and answered all questions to our satisfaction. In short every person that we dealt with on this day did a superb job in looking after us . We were very happy to be on our way again within two hours to our next stop on our trip. Nice work Dearborn Ford . We would definitely recommend you to our friends. More

My service representative Brianna was excellent communicating what I needed to know via text and email., Letting me know what was wrong with my truck and got the parts required ordered in a very e communicating what I needed to know via text and email., Letting me know what was wrong with my truck and got the parts required ordered in a very expeditious fashion. It was finished before I had expected. Thank you More

Service was prompt, staff was courteous and helpful and the waiting room was comfortable. Overall a good experience! the waiting room was comfortable. Overall a good experience! More

Great service all the time. Top notch in customer service and always keep you informed of how your vehicle is coming along. Top notch in customer service and always keep you informed of how your vehicle is coming along. More

Efficient and thorough. Pleasant employees who showed an interest in my problems . Work was done on time. Pleasant employees who showed an interest in my problems . Work was done on time. More

Very professional to the point listened and provided choices looking for a new truck and found the perfect one. Thank you. choices looking for a new truck and found the perfect one. Thank you. More

Great experience , fast and friendly free snacks and free merchandise was amazing. I would purchase my next vehicle there and not Manitoba. merchandise was amazing. I would purchase my next vehicle there and not Manitoba. More