Davis GMC Buick
Where do I begin…I spent over $160,000 at GMC Davis in less than 12 months on two vehicles. One of the vehicles was a 2019 Denali 1 ton Diesel truck for my Company to use. I buy new trucks every 2-3 years. Below I have listed the highlights of my experience with this dealership, in particular with Cesco Vizza, Sales Manager who obviously reports to and gets direction from the President Mike Davis.
-The government currently has a stop delivery on these trucks due to emission problem which GM Canada currently has no fix for (no idea if or when they will), a stop delivery order means that they cannot sell these trucks (2019 diesels) until it is remedied
-The first time I had issues with the vehicle was around 20,000km’s (emissions problem)puts the truck into limp mode, which reduces the power and speed until the dealer can fix whatever code is displayed
-The truck has been in for service approximately 8 times between 20,000 km’s and 52,000 km’s. Each time that it went in to the shop to be fixed I would pick it up after anywhere from 2 days to 14 days of them having my vehicle, and EVERYTIME I would not get more than 20km’s down the road and the check engine light would come on again. Again issues with the emission components in the vehicle. Around the 6 time of them “fixing” my truck, it displayed water in the fuel filter (not uncommon). They dropped my fuel tank, I was told that it had some bad fuel in the filter. However, it wasn’t until I reviewed my work order that not only was there some water found in my filter, there was metal filings! No one bothered to enlighten me about that. When I asked the mechanic about it he told me that these particular fuel pumps they are having issues with, hence metal filings in my filter (not a good thing for a diesel or any vehicle for that matter). I asked them if there was any chance of the metal filings get past the filter and was told no. I took the truck to work up in Whitecourt, Ab the next day after picking it up. Long story short, the truck died on me and had to get it towed 100 km’s out of the bush. The dealership in Whitecourt after having my vehicle for 5 days told me that the fuel rail had stuck open (geez wonder if it’s got anything to do with metal filings or why they are replacing the entire fuel system on the truck) My truck has spent +- 50 days in the service department of 2 dealerships. I have only owned the vehicle for 14 months. I was told they will need it for another 3-4 weeks so they can replace the entire fuel system on the truck which is a partial truth. It does not take 4 weeks to get parts and repair! They are buying time hoping GM Canada comes up with a fix for the emission problem that ALL of these trucks currently have. These are two separate issues with my vehicle.
-Between taking my truck in to get “fixed”, they suggested getting out of the truck. I assume because they know as well as I do that my truck is one of those “problem vehicles”. I was insulted with the first quote they gave me, it showed me what the dealership is really about. They were willing to sell me a new truck but I was taking all of the loss on the current one. That next day I contacted GM Canada and had them open a file. I let Cesco Vizza know that I had contacted them. It was only after that, that Davis was offering up a 5% discount on a $97000 new truck (what a joke). I was lied to about the first truck that I wanted them to send a quote on and was told it was factory ordered for someone else (yet it’s for sale on the website with 20 + pictures) the fact of the matter is they wouldn’t offer the discount, they didn’t have the margins in it, so only if I spent another $6000 (upselling)they could offer the 5% discount.
-You find out what type of dealership it is when you have issues. Even if they were to do what is right & fair at this point it si 2 little 2 late. A customer should NOT have to pull teeth to get any business to do the right thing, the lack of GMC Davis advocating for me to GM Canada says it all. buyer beware!!!!!
Any dealership can sell you a vehicle and if a smile and a cup of coffee constitutes good customer service then you'll get it here. The true test of ANY business is what they do when an issue comes up, in this case, lies, and lip service is what I got!