I was looking at a Kia Optima, sat in the car with the door open and the salesman standing right there. I moved the seat forward and heard a grinding noise. When talking to the salesman inside the dealership he asked how I liked the vehicle. I told him that my first impressions were favourable except for the “grinding” front seat. “What grinding?” was his response, he was standing right there when I moved the seat, selective hearing, perhaps? More issues to come later, but how did they deal with the front seat issue? I ended up saying that I was interested in the car, but that the front seat had to be fixed, “no problem” was the response. I have “back issues” and asked if I could take the car home overnight so that I could drive it the next afternoon when my back was less sore. They said this was okay, that was a plus in their column. The next a.m. the salesman called to see if he could come to pick the car up? Whaaaaaat, not what we agreed to, now a minus in their column. When he shows up he has a bill of sale with him and on this bill of sale, all “after sales”things like undercoating, extended warranty etc. were marked as “Declined”. We had discussed one of these items, none of the others had even been mentioned. I have bought many cars and the purchase process was NEVER like this. However, on the ride home in the Kia I had decided that I liked it, it had the amenities I needed and was at my price point. So here I take some of blame for giving him a deposit at that point without doing another “walk around” when I might have noticed the peeling clear coat and a left side quarter panel that was jutting out a bit. However, I did say that I would take the car on the proviso that the grinding front seat be fixed. That was agreed to and the car was taken back for detailing and to repair the front seat. So I’m picking the car up, the salesman and I were both in the car, I moved the front seat and guess what, GRINDING!!! I looked at him, as in “are you kidding me?” and he, rather sheepishly, said that they would not fix the front seat because of their “slim profit margin”!!! Why had I trusted that they would repair it, as verbally agreed to, because all other dealerships that I’ve dealt did what they said they were going to do as a condition of sale. When I said that I was going to the manager about this issue, they then agreed to fix the seat. A couple of months later, the salesman called to see how things were going, I said they were fine except for the peeling clear coat and the aforementioned left quarter panel. The salesman knew that I generally disliked my whole buying experience with Crown Automax, so to try to appease me he said he would ask about getting the body shop to fix the clear coat (it was only patches on the front of the car, not a huge job. I was pleasantly surprised that he would do this, sadly, things once more, went amok!! A few days later he left a message saying they had no record of my paying for “undercoat”. Whaaaaat, I had NEVER said undercoat, I clearly said clear coat. This salesman was very nice, tried hard, but was befuddled. At one point in the whole process I had asked him if he were new to selling cars, as that would have explained some of the ineptitude, but no he wasn’t new, just a little confused. NEXT ISSUE, I took the Kia to have winter tires installed at the auto service centre where I’ve had work done for over 30 years. He asked if I wanted the “winter inspection”? I didn’t think the car would need any work as it had just been safetied at Crown Toyota a month before I bought the car (I had driven 2,600 kms). However, I agreed to a quick “once over”. The first call I got as it was being serviced was to ask if I wanted to replace the cabin filter as it was “filthy”, thx Crown Automax, a nice touch. The next call was more serious, the rear brakes were seizing up and had to be taken apart and cleaned. Plus, the front ball joints were loose (no, I had not hit any big potholes!!!), and would have to be replaced. These are both SAFETY issues. The service manager where the car was having the tires installed, felt that this car SHOULD NOT HAVE PASSED THE GOVERNMENT SAFETY!!! I called the service manager at Crown Toyota where it had been “safetied” and asked if he would call the manager at the centre where they had discovered these problems. Then it would be a mechanic talking to a mechanic without me as a middleman. The service manager at Crown Toyota has not called the other manager and will not return my calls either. The manager of the service centre where the car was repaired, told me that in his 40 years in this field that dealerships (e.g. Crown, in this case) tend to follow pretty loose guidelines when doing their own safeties, turns out he was right, in my case. So a big thx to Crown Toyota for my, somewhat heftier than expected, repair bill. And lastly, I have to buy a new battery. So “BUYER BEWARE” was never more true than with Crown Automax, abetted in this case, by Crown Toyota. Oops, forgot to mention that their detailing was the worst I’ve ever seen from a dealership. I’m a 74-year old woman and I can detail a car waaay better than their detailing dept.