Crosby Volkswagen

Walked in and bought a car I had had a not-great experience at another dealership. When I came to Crosby, Andrew got right to business and we sealed a deal very quickly. It wa I had had a not-great experience at another dealership. When I came to Crosby, Andrew got right to business and we sealed a deal very quickly. It was fast and efficient, and I got what I wanted. Crosby had many personnel on the case (finance, orientation) and everyone was pleasant and professional to deal with. When one necessary signature was overlooked, a representative came to my house! I'm pretty pleased. More

Bad attitude Bad attitude, never answer your phone, offer you the highest price, and try to hide any discount even Volkswagen offers. Worst sales I met ever! Bad attitude, never answer your phone, offer you the highest price, and try to hide any discount even Volkswagen offers. Worst sales I met ever! More

Professional This is my second purchase at Crosby within the last year and both times I have been very impressed with their sales team. (Thanks for your help last This is my second purchase at Crosby within the last year and both times I have been very impressed with their sales team. (Thanks for your help last year, Deon...) Last week Erik helped me decide on a Jetta TDi Highline and I took delivery of the new car last night. From start to finish, Erik handled himself and the sales process in a very calm, helpful and professional way. Over the last 25 years I have recruited, hired, trained and managed a team of over 200 professional salespeople so I can tell you that people like Erik are hard to find. Thanks again, Erik. Well done. Mike More

Great Experience Great experience from my recent purchase at Crosby Volkswagen. The knowledgeable sales team made my car buying decision easy. Erik Lowrick was very he Great experience from my recent purchase at Crosby Volkswagen. The knowledgeable sales team made my car buying decision easy. Erik Lowrick was very helpful with the trade in of my old car through to the purchase of my new Jetta. It was a pleasure working with Erik. More

They care!!!! I can't say enough about the staff at Crosby Volkswagen. Each time I've gone I've had nothing but good service. My recent visit topped the cake. KATIE I can't say enough about the staff at Crosby Volkswagen. Each time I've gone I've had nothing but good service. My recent visit topped the cake. KATIE, who is awesome, not only made sure I got home after dropping off my car, but also sent a car to take me back to VW to pick it up again. It saved me inconveniencing someone else! Best of all, she was so thoughtful but texting me when my car was ready rather than calling and waking me up after I casually mentioned I was working a night shift and needed sleep. That really made me feel like that's a person/company who cares. I will definitely continue to go back!!! More

100% Professional This was my second purchase at Crosby VW, but since the sales rep that I dealt with previously had moved on I dealt with Andrew this time. Andrew has This was my second purchase at Crosby VW, but since the sales rep that I dealt with previously had moved on I dealt with Andrew this time. Andrew has sold Volkswagens for eons, consequently he is very knowledgable about his product, he was able to answer the majority of my questions without having to look up the information. It was a pleasant change from having to deal with people that know little about the product that they are selling. Once I had made my choice of vehicle, trim-line, options and colour, Andrew went to work and was able to find a vehicle that met all of my choices. He then worked overtime to make the numbers work for me. All-in-all, Andrew is a thorough professional, a rare occurrence in this industry. If you're in the market for a car, a Volkswagen from the Crosby-Somerton tandem can't be beat! More

Goes to show not all VW dealerships are the same. Have purchased a few VW cars in the past with various VW dealerships with not so pleasant experiences, as soon as I walked into Cosby VW to purchase m Have purchased a few VW cars in the past with various VW dealerships with not so pleasant experiences, as soon as I walked into Cosby VW to purchase my next vehicle I knew this dealership was not like the past ones I dealt with, I was not pressured at all and had the opportunity to meet one of the best salesman I have dealt with in the past Andrew Somerton was very knowledgeable with the VW product and was able to answer any questions I had, not once did I feel pressured with Andrew and just overall made it a stress free experience. Andrea the finance manager was also a pleasure to deal with and was very prompt and helpful in dealing with some minor issues I encountered with the deal. Great job to all the crew at Crosby VW!! More

Nice work Andrew! It had been quite some time since I had been to car dealerships to purchase a new vehicle. I was not looking forward to it. What a surprise! Andrew It had been quite some time since I had been to car dealerships to purchase a new vehicle. I was not looking forward to it. What a surprise! Andrew answered all of our questions, made us feel at ease and did not push. Purchasing my new Passat was a pleasant experience with customer service plus. Thanks Andrew. More

Andrew is the man! After going to a number of dealerships (7+), Andrew stood out alone as the only guy looking out for us, instead of his cut of the deal. There are no s After going to a number of dealerships (7+), Andrew stood out alone as the only guy looking out for us, instead of his cut of the deal. There are no sales tactics here. Andrew provided a stress free and friendly environment, and went out of his way to find dealership incentives for us. We were very happy with his knowledgeable expertise and friendly nature. More