Courtesy Ford Lincoln - Service Centre

Disapptointing experience Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it had been identified at dealership in Toronto. Morning of my appointment, I explain that again to the service dept. After waitiing 1 1/2 hr they told me my voice command was now working and that they had to order the part fir the laser/light. I asked that the person who worked in my car come with me so I could check if my voice command was actually working. He did. It was not working. Instead of reprogrsamming the "computer" he sync my phone. He also told me that he would try to fix it when I would be coming back and that to let him know when I will be back because he would call in sick that day. They did not listent to what I told them and they gave me back my car saying the problem was fixed and it was not. I went to Oakridge Ford immediately after I left Courtesy, I brought in my car they fix the problen with the laser/light and the Voice command. Very satisfied with Oakridge Ford. I cannot give even one star to the review to Courtesy because my experience was that bad. More