Buying a vehicle from Country hills Nissan is an adventure. This story starts with high pressure sales and continues into a ptoential fatal mechanical error on their part.
-Went in with a low budget, looked at a new hail sale elantra (~28km, not 28,000)
-When test driving the vehicle, it would not shift properly and the engine shook violently
-Was directed towards a used kicks, wasn't super sold on it. liked the pricing
-Maneuvered to a new kicks and signed some papers I shouldn't have as it was extremely high presssure sales and got caught up in the process.
-Decided to look at other options as I wasn't sold on the kicks due to size
-I saw a sweet deal on a murano and they borught it over from sunridge nissan, turns out when we were finalizing the deal, the vehicle was sold at Sunridge as someone had put a deposit on it, oof - why even show it.
-was pressured to test drive and move deposit onto a $31,000+ rogue
-decided to back out of all vehicles as i had lost track of my budget
-Was pressured to leave work 2 and a half hours early or I might lose my $2500 deposit, which seems like a threat
-Told me I wouldn't be getting it back anyways and had until the end of the month to close on another vehicle, super high pressure (FYI AMVIC doesn't get involved in this stuff and here are no consumer protection laws here to prevent)
-Closed on another vechicle (2019 hail sale nissan murano ~48,000km)
after signing i was asked to hand over my BMW as wholesalers had been looking for it from the original deal (kicks)
-This forced me to wait two hours in the lounge while they got the Murano ready which was some gas and a license plate switch (no loaner offered even though one was one offered so I would stop driving my trade previously on the kicks deal)
-When I was leaving the finance manager didn't even say goodbye or look at me, I guess because I wasted their time or something.
-Had to use my own time to bring the murano back to be detailed as part of the buying procedure
-two weeks later my steering goes off and I think it's my alignment
Ends up with an inspection telling me the vehicle has both lower control arm bolts missing or backing out. That means when they were inspecting the vehicle they just forgot to tighten nuts or even put bolts back in, this could have potentially caused a fatal accident, as I drive glenmore everyday in alberta winter with my three year old son in the backseat that is completly unacceptable.
-Website stated this vehicle was a certified pre-owned, it was not
-Was told i could purchase the alberta package for a block heater on this vehicle and I refused, when I went to another shop to get a block heater they discovered it already had one. The cord was just missing, saved mysefl over $550.
-Vehicle may have some electrical issues and the radio intermittenly blares while vehicle is off, thank the lord I still have some bumper to bumper left, still to have inspected.
-I'm sure it's a mistake but the detailers removed my phone charging cord and i was never called back and no one ever found it.
-took almost two weeks to get the rest of my deposit back on cheque as I only put $1000 down out of $2500
I hated this shopping experience, I have never felt like such an inconvenience and after thought while making a $20,000+ purchase no less. They deal in extreme high pressure sales tactics for vehicles who's vehicle fitness is possibly pencil whipped. I will never deal with Country hills Nissan or the Kaizen automotive group, ever again.