Country Hills Hyundai

It's actually insane how unprofessional this place is. I've had an issue with my 2017 Hyundai Tucson for about a year. The work will be covered under warranty but it took far too much work to get there. I've had an issue with my 2017 Hyundai Tucson for about a year. The work will be covered under warranty but it took far too much work to get there. - They can't hold an appointment. I've dropped the vehicle off for service and was told "3-4 hours". Show up at the 4 hour and they haven't even started because I "left the building" - During an oil consumption test, two techs told me that burning 1 L per 1000 km is normal and expected (watch out for the techs!) - Even if it's in writing, they don't care. Twice I had to remind the dealership of my extended warranty (the second time it was then used). We bought our vehicle and they sold us on this "loaner vehicle during service" which was denied when used. The offer of driving you home via uber is discretionary. It's been offered sometimes, and most recently it was denied. - Not exaggerating, the vehicle has been in nine times for the same problem before being scheduled to be fixed. Every time I would go, they would say there was one more test to do. - After ten months of being cooperative, I was frustrated and started telling them how ridiculous this was getting, and that we need to put more effort into this. The service advisor feels disrespected, and hands me off to another advisor. - No loaner vehicles available. The vehicle is finally booked in to have the problem fixed and when I asked for a loaner, repeatedly told it's not available. I'm willing to book when it is available and the answer is always "not available". I was told "loaner vehicles are sometimes provided when repairs have been extended given complications in the process". This situation isn't complicated enough. - The vehicle was towed there twice for this issue. After the first time, they had given the vehicle back thinking it was part of the mass recall (look into that by the way, Hyundai has a pretty bad track record of spitting out low quality vehicles). The words were "this isn't if it will happen again, it's when". Comforting for us and driving our family around. - The last three times I picked up the car, it took twenty minutes for them to find my keys. I kept getting asked "are you sure it's ready for pickup?" I was patient, I was polite. The staff are nice, but being nice and doing nothing, gets old. I waited a year. More

Worst experience I have ever had purchasing a vehicle. In April 2022 my husband and I purchased a 2022 Hyundai Kona. We specifically requested a 4 wheel (all wheel) drive. They offered a decent trade i In April 2022 my husband and I purchased a 2022 Hyundai Kona. We specifically requested a 4 wheel (all wheel) drive. They offered a decent trade in value for my older vehicle so signed the deal. Got vehicle home and quickly realized this was a 2 wheel drive. Got sales person who apologized profusely and luckily had just received a 4 wheel drive. Insurance and registration had to be cancelled then reissued for new 4 wheel drive vehicle. Used our line of credit for purchase as the interest rate was lower than Hyundai Credit. However, we also purchased a Platinum package for just over $3000.00. They would not take cash for it and said we had to finance amount for 6 months only. I was not happy about that but agreed. Last payment should have been in October however, come November another payment was taken from our account. Went in to complain and was assured they would handle it. December another payment was debited from our account. Now, they have taken $1124.30 extra from us. The incompetence from this dealership is unbelievable. Was called the week before Christmas saying there was a cheque for me. It was for $1000.00. I want the rest of my money. What are they playing at? Also, purchased winter tires. When I picked up the vehicle they had put locking wheel nuts on each tire. I asked where the key was so that we would be able to change the tires. They said we should have it. 2 different techs searched the vehicle and couldn't find the key. We were then told that we would have to pay for 4 regular wheel nuts if we wanted them changed. We advised them that, no, we weren't paying for those. They ended up changing them out at no charge. Still waiting for the balance owing from the 2 extra payments. Not impressed at all and will never purchase another vehicle from this dealership. All staff are very pleasant but resolution of any issues is hard fought and not won yet. Not worth the headache, that is for sure. Angel from service was apologetic and helpful. Denny remembered us and got Nam to call me, however, Nam does not reply to voice mails and is very hard to nail down. BK from sales was very apologetic about the 2 wheel drive vs. 4 wheel drive mix up. More

Mohamad is very good as a sales person. He helped us found our car which meets all of our expectations fast. He helped us found our car which meets all of our expectations fast. More

I just bought used vehicle. The experience was non-stressful. I would most definitely buy another vehicle from Mohamad again The experience was non-stressful. I would most definitely buy another vehicle from Mohamad again More