Concept Ford

Waited all day I booked a month in advance to have an oil change in a company work vehicle at 7:30 a.m. so that I could be off and running to work early, I figured i I booked a month in advance to have an oil change in a company work vehicle at 7:30 a.m. so that I could be off and running to work early, I figured it would take an hour and a half at worst. The vehicle was not ready until 2:30 p.m. Wasted day. I’m not sure when and if I will be back for service at this location. As well, I had to reset the oil service reminder myself. More

Execelent service Friendly helpful knowledgeable very informative good at schedule called to inform about repairs called with update on repairs called when repair was Friendly helpful knowledgeable very informative good at schedule called to inform about repairs called with update on repairs called when repair was completed no surprises More

Ford Focus It’s always a pleasurable experience taking my cars into Concept Ford in Georgetown. From Sales to Service this is a top notch Dealership so much so It’s always a pleasurable experience taking my cars into Concept Ford in Georgetown. From Sales to Service this is a top notch Dealership so much so that I have purchased my last 2 vehicles here and my son has purchased his as well! Great Job!! More

Amazing John Elliot was a delight to deal with. His customer service and knowledge are elite. We were so pleased with his professionalism with some car issue John Elliot was a delight to deal with. His customer service and knowledge are elite. We were so pleased with his professionalism with some car issues we have been dealing with, and with his advice and help in moving forward. We are going to love our new vehicle. Thank you. More

Great and easy They were kind, fair and good personalities. Understand my price range and budget and helped find a car suitable for me. Thank you ford Georgetown They were kind, fair and good personalities. Understand my price range and budget and helped find a car suitable for me. Thank you ford Georgetown More

Service No thanks it’s the same old dance at this dealership. Terrible service and made to feel like your putting them out being there.!!! Ugh No thanks it’s the same old dance at this dealership. Terrible service and made to feel like your putting them out being there.!!! Ugh More

Great Customer Service We had such a great customer experience at Concept Ford! Other dealerships we visited were pushy and didn’t want to budge on price, but that was not t We had such a great customer experience at Concept Ford! Other dealerships we visited were pushy and didn’t want to budge on price, but that was not the case here. We always felt at ease and were able to communicate comfortably and freely. Based on our experience, we will definitely return to this dealership in the future! More

Great dealership The sales manager Roman met with us when we first walked in. He introduced us to Mike the salesman. Mike took his time with us and never pressured us The sales manager Roman met with us when we first walked in. He introduced us to Mike the salesman. Mike took his time with us and never pressured us to buy. He said we must be comfortable with the purchase. He went out of his way to help us purchase the vehicle. I would not hesitate to buy from concept Ford again. More

Awesome service We recently purchased a 2017 Escape from Concept (70 km from home) and we are very glad we made the drive. I originally arranged to pick up the vehicl We recently purchased a 2017 Escape from Concept (70 km from home) and we are very glad we made the drive. I originally arranged to pick up the vehicle on Wednesday, but under threat of a snowstorm I called on Monday and requested a Tuesday pickup. Our salesman Nathan went above and beyond to make this possible, even doing the detailing himself to make sure it was ready on time. We were very happy with the price which was $1700 better than a competitor for an identicle car, and they also included contured floor mats. Everyone we encountered was friendly and helpful. We would recommend the dealership and especially Nathan to anyone. More

Great Customer Service Recently purchased a used 2014 Ford Escape. I am very happy with my purchase, and Mike Jasper along with the Concept Ford team answered all of my ques Recently purchased a used 2014 Ford Escape. I am very happy with my purchase, and Mike Jasper along with the Concept Ford team answered all of my questions and addressed all my concerns promptly and professionally. More