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Concept Ford

Georgetown, ON

4.7
222 Reviews
Call Dealership (905) 873-1626
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361 Guelph St

Georgetown, ON

L7G 4B6

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222 Reviews of Concept Ford

March 29, 2026

Easily one of the best service departments I’ve ever dealt with. Amazing service advisors and technicians! Been coming here for 2 years and always treated right no matter what I’m coming in for. Tanya, More

by Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya, Al, Becky
Report | Print
March 23, 2026

I received polite, professional service at Concept Ford. They service my work van and keep it running reliably. Yes, I would recommend this dealership. More

by HVAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Fernandes, Becky Stever
Report | Print
March 12, 2026

Concept ford is always friendly people serving you and they're always making sure that your car runs good. I recommend them a hundred percent. More

by kibjisrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Chettle
Report | Print
February 03, 2026

Friendly, courteous and proficient service. Explained what was wrong and what needed to be fixed with my car More

by Ryanhoos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
January 29, 2026

Always friendly and knowledgeable about the Ford Product line . Every repair is explained in easy to understand terms . More

by Ford Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya
Report | Print
January 07, 2026

The service department at Concept Ford in Georgetown is amazing. They are extremely helpful and always go the extra mile! More

by Brad Swant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire Service department!
Report | Print
November 30, 2025

Great service, on time Thank for getting me out of a jam, in short order More

by Shallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Chettle
Report | Print
November 17, 2025

Excellent service with knowledgeable staff. The service manager was available to explain what computer adjustments were made and was very assuring that the problem would be resolved. Left confi More

by Randy. Culligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t collect names
Report | Print
October 30, 2025

Dealership is convenient for me it's in town. They always ask me why I give a bad rating. I tell them it's the little things that they don't do. For instance was suppose to get to get my other ca More

by Newf00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky
Report | Print
Oct 30, 2025 -

Concept Ford responded

Hi, thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and appreciate you taking the time to let us know. We’ve reviewed the work completed on your vehicle as per the invoice, but it’s clear we fell short in communicating those details and following up on your recall appointment — that’s not the level of service we aim to provide. We’d like the chance to make this right and ensure your concerns are properly addressed. Please reach out directly to our Service Manager at Scott at 905-873-1626 so we can personally assist you. Thank you again for your honesty — your feedback helps us improve and deliver the elevated experience our Georgetown customers deserve.

September 25, 2025

It is Always a pleasure dealing with your service staff at concept ford in Georgetown More

by KFitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya
Report | Print
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