Coastal Ford Sales

First new car Everyone at Coastal Ford is friendly and nice. I received the best service there compared to the other three dealerships I have recently been to. Cons Everyone at Coastal Ford is friendly and nice. I received the best service there compared to the other three dealerships I have recently been to. Considering it's my first new car, overall, I've found the experience at Coastal Ford very satisfying and I really enjoyed the service. More

No pressure I have done business with Coastal Ford for many years. They appreciate my business and always engage my whole family when we are in the showroom. No p I have done business with Coastal Ford for many years. They appreciate my business and always engage my whole family when we are in the showroom. No pressure either. I appreciate that. Nothing bad to say at all! More

Excellent company and service I have purchased many cars at Coastal Ford and recommended many others to do so as well. They are an excellent company with great service. The leaders I have purchased many cars at Coastal Ford and recommended many others to do so as well. They are an excellent company with great service. The leadership must be fantastic there. More

First car purchase in Canada Thank you Coastal Ford and special thanks to Justin Tao. It was my first car purchase in Canada. Everything went well. All of the staff were so friend Thank you Coastal Ford and special thanks to Justin Tao. It was my first car purchase in Canada. Everything went well. All of the staff were so friendly and helpful. Justin, the product adviser, helped me to find the best choice and the dealership manager did his best to make the purchase easy and affordable for me. More

Excellent service buying my Mustang Excellent service. Stand behind their product and offer the best deal for the customer. Travelled over four Provinces looking for this particular Must Excellent service. Stand behind their product and offer the best deal for the customer. Travelled over four Provinces looking for this particular Mustang, with many bad experiences with a number of Ford dealerships. Coastal was excellent to deal with from the initial phone call to final sale. Walked into the dealership and within 15 minutes the deal was complete with no stress . More

Recommended- Right from the start my Sales Representative was helpful. I wasn't sure what kind of car I wanted and she was patient with me and showed me each categ Right from the start my Sales Representative was helpful. I wasn't sure what kind of car I wanted and she was patient with me and showed me each category and style. She explained all the different parts of the car and was so knowledgeable about the product! Everyone at Coastal Ford were so friendly and so kind. The financial advisory was excellent and very kind. My mother had passed way a few weeks before I went looking for my new car and they were all so understanding. When I went to pick my car up my sales representative introduced me to the service team so I would know who to speak to when I went in for service fro my car. They were also nice and explained to me what to expect. They advised me about their shuttle service if I needed to use that while my car was being serviced. I have bought a few cars and I must say that this dealership has been the nicest and kindest of them all. As I said to them, they didn't act like they were used car salespeople! I went to another dealership for a test drive the same day as I went to Coastal and there was no comparison. The other dealership didn't give service! When I was looking for a car I wasn't really looking at a Ford but the way I was treated by the my sales representative and the team, I was sold! I cannot say enough about the way I was treated by my sales representative and the whole team at Coastal Ford. I tell everybody to go to Coastal if they are looking for a new car. More

Thank you, A+ The sales representative I worked with was very knowledgeable and was able to answer my questions either on the spot or he very quickly found out and The sales representative I worked with was very knowledgeable and was able to answer my questions either on the spot or he very quickly found out and got back to me. He had me test driving a few different trucks very similar to the one I wanted every time I came in, this helped me make my final decision. More

Tremendous experience Our sales person was great - he spent almost the entire day with me and was very patient. He even helped me swap infant car seats into a demo vehicle Our sales person was great - he spent almost the entire day with me and was very patient. He even helped me swap infant car seats into a demo vehicle to see how my family would fit. Then he and another sales person found me the vehicle I wanted. Everything was very smooth and quick, from the financials to the insurance. This was the first new car I have ever bought, and the whole process was painless. Will definitely be back! More

Maintenance service plan- Disappointing service I purchased my vehicle from Coastal last year and wasn't impressed with the original salesman, however the manager stepped in and made the sale worth I purchased my vehicle from Coastal last year and wasn't impressed with the original salesman, however the manager stepped in and made the sale worth my while by adding a detailing package and an additional discount. I purchased the maintenance service plan to avoid any issues or large expenses in the future as this was my first Ford vehicle (Chevy proud) and I am skeptical and Leary of poor reviews. The initial service date I was not contacted by Coastal's service department rather I followed up with it on my own with another dealership closer to my home, which provided a courtesy car and left my vehicle in meticulous condition after its servicing.. I decided to honor the dealership on my second vehicle service, they did not provide a courtesy vehicle which is a major inconvenience as I live a distance away from them (but will provide a rental vehicle??) The only pro of the service was that it was done within a 2 hour service time, they failed to complete the suggested servicing, and could not be bothered to wipe off grease stains on the front hood, nor provide any complimentary refresh services. I will not be back in the future, as I appreciate the gratitude the other dealership provided by having the maintenance done with them. More

LIES LIES LIES AND MORE LIES The dealership is owned by Carson Automotive Group that also owns Suburban Motors in Victoria. I was lied to when I bought the car in Victoria (I late The dealership is owned by Carson Automotive Group that also owns Suburban Motors in Victoria. I was lied to when I bought the car in Victoria (I later found that out when I went in for a service). Thank God the car was under warranty otherwise they would have charged me an arm and a leg. I went to sell the car at the Coastal Ford, the sales person Kevin gave me a price. I was happy with the price and was looking at buying a new car. Within 10 minutes, he came back and said he could not give me the price as that was a misunderstanding. At the time he offered me the price, he called in one of the sales associate and said to him "he was going to offer him $xxxxx". I don't see any misunderstanding in it. I called and spoke to the GM who apologized and assured me of a resolution. Another sales manager called me two days later and said there is no resolution and that he was unable to offer anything. POOR POOR POOR POOR POOR STAY AWAY ... CON ARTISTS ... LIARS ... UNPROFESSIONAL .. THEY WILL GO BACK ON THEIR WORDS .. DO NOT BUY/DEAL WITH THEM More