Civic Motors Honda

I have serviced my vehicles at Civic Motors for a number of years now. I continue to come back because they have become my trusted advisor. I am in the service industry myself and I respect someone that wil of years now. I continue to come back because they have become my trusted advisor. I am in the service industry myself and I respect someone that will tell me the truth and also has the knowledge to take care of my service needs. I have that at this dealership. Everytime I call, I get someone that is friendly. They can usually get me in when I want and are prompt at calling me when the vehicle is ready. I have always had my invoice explained thouroughly. I would recommend Civic Motors to anyone looking to service their vehicle. More

My car wouldn't turn(crank) when I tried to start, and called Civic Motors. They send a tow truck right away, and took the car in. Found out it was the starter that was not working on my 10 yrs old Ac and called Civic Motors. They send a tow truck right away, and took the car in. Found out it was the starter that was not working on my 10 yrs old Accord, and they changed the starter. I was impressed with the whole process... Would recommend them to anyone. More

I have been a frequent visitor at Civic Motors Ottawa's service center in 2013 as my 2005 Honda Civic Si is getting older and has required a new heating/cooling system this year. Thanks to Jason i Ottawa's service center in 2013 as my 2005 Honda Civic Si is getting older and has required a new heating/cooling system this year. Thanks to Jason in Service, every visit has been a breeze, his Customer service skills are impeccable, explanations thorough and his profound work ethic has instilled a trust for a job well done from your dealership. Kudos to Jason and his team, from a forever grateful and happy Honda Customer!!!! More

Have dealt with Civic Motors and more specifically Salesman Len Schmidt for my last 4 Honda vehicles. A very knowledgeable and amiable salesman that I would definately recommend to anyone. He is alway Salesman Len Schmidt for my last 4 Honda vehicles. A very knowledgeable and amiable salesman that I would definately recommend to anyone. He is always very fair and I come away with a good feeling after dealing with him. As well I am extremely satisfied with the after purchase service provided by Civic Motors. More

Len was great to deal with. He made leasing my new Civic Si a very positive experience. The price was perfect and fair. I'd definitely recommend dealing with Civic motors. Si a very positive experience. The price was perfect and fair. I'd definitely recommend dealing with Civic motors. More

excellent service. We happy to have business with our sales consultant - Len Scmidt. He was ready to answer to all our question about new car after hours. sales consultant - Len Scmidt. He was ready to answer to all our question about new car after hours. More

The worst customer service experience ever...that pretty much sums it up! I called Civic Motors on Monday September 30th and asked them to perform an overall mechanical inspection because I did have some co much sums it up! I called Civic Motors on Monday September 30th and asked them to perform an overall mechanical inspection because I did have some concerns. The receptionist advised me that I would need a 39 point mechanical inspection and the cost was $86. I dropped the vehicle off that evening and my service techinician was Doug. I "tried" describing my concerns, but I was continuously interrupted. Doug was clearly getting annoyed with me, maybe he had a long day? Either way his demeanor and overall attitude were both very off putting and just rude...definitely not someone you want to represent your company. On my signed contract I stated the three issues I had, also that that no extra work was to be performed without my consent and the vehicle was equipped with multiple aftermarket suspension parts. I received a call from Doug in the afternoon on October 1st telling me that the job would now cost an extra $30 for the oil change. I told him that I had never agreed to an oil change, I just wanted the 39 point inspection. He told me "to bad, the oils been drained and that's that, we're not eating the cost of this". They ended up not charging me the extra $30, but they changed the oil with regular and not synthetic like I normally do. When I picked up the vehicle that evening Doug, who saw us arrive was happily stuffing his face full of food when we approached the counter, he grabbed my keys and told me to pay at the counter. The diagnostic..."we couldn't do anything too many aftermarket parts go somewhere else" is what they wrote. When speaking with the Doug I had told him about the aftermarket parts, I had offered to provide a list of the parts if it helped out the mechanic. Clearly they knew they wouldn't be able to complete the inspection. It didn't stop them from charging me the full amount. Even thought I was leaving utterly dissapointed and slightly aggravated I still had the common courtesy to say "thank you" he wasn't even able to turn around and acknowledge me, just said "Yup!". I was never rude or mean with Doug, yes at times I was annoyed and very dissapointed with how things were going. I also spoke to Randy at 5:30PM on October 1st inquiring if they had changed my oil with synthetic or regular, he told me Doug would call me back, by 6PM it was me calling Doug back. All this to say, I've never been so dissapointed and put off my a place before. It's really unfornutate that a business like Civic Motors isn't able to find staff that meet the high standards that I would expect Honda to live by. I personally will not be going back to Civic Motors, they've ruined it for me. I advise anyone who does take their vehicle here to maybe ask for someone other then Doug to serve you and make sure that EVERYTHING all work being completed is CLEARLY itemized and make sure to specify NO EXTRA WORK without your consent because this is one dealer who will try to take advantage of you. Sincerely, David More

I bought a new leather civic and I had trouble with the car and I'm not able to schedule an appointment with them or have a something done. When they say they will drive me back home and I told them I live car and I'm not able to schedule an appointment with them or have a something done. When they say they will drive me back home and I told them I live far in the Country, they are just saying too bad instead of accomodating a client. It is a new car and more I drive it and worst the problem is becoming. I called Honda Canada and then they pass the ball between the dealer and them and nothing is done. It does drive me... But only drive me crazy! If feel like this is almost a scam and this is certainly a place where service is not service and warranty comes with many first have you do this, we won't pay for the alignment outside our garage, we don't have the machine to do it before two months since we share it between garage, you have to call Honda Canada first, call back the garage, we can give you a ride home but you do live too far, we will pay you the car for rent, but we won't... You bough a civic you can't expect the same level has a Accord.... Believe me the list goes on, I bought a new car for the warranty but it is like a war garanty... More

The people all were very friendly and Tony is very knowledgeable about the products, he is also very patient and takes the time to discuss and compare the vehicle and price options, he was recommended knowledgeable about the products, he is also very patient and takes the time to discuss and compare the vehicle and price options, he was recommended by a friend and I will recommend him to my friends. More

It took a good 5-10 minutes before I was even acknowledged seeing as the admin and Josh were having a very important conversation about rental costs or something. That said, once he came to see acknowledged seeing as the admin and Josh were having a very important conversation about rental costs or something. That said, once he came to see me, I found him to be knowledgeable, He was quite quick to brag about how they could beat any price - even pointed to the H on his shirt to highlight how only they could give me a great price. He spent a great deal of time talking about all the features and very little time on figuring out if this was the right car for our family. When I compared HIS best, unbeatable price with a competitor's price, I found out that the competitor's price was almost $1K lower. When I asked if they could match the offer, all of a sudden the tone of the conversation changed quite rapidly. Now he says "Civic Motors is VERY competitive and the other dealer will have trouble matching us" but obviously, other dealers (non HONDA dealers by the way) are more interested in my family's business. Now they will not beat any price but they will be VERY competitive - just like any other dealership. More