City Mazda

The first time I walked into City Mazda, no one greeted me. So I left and bought a car elsewhere. Two years later I came back because I really wanted a Mazda. They said they would trade my car in for a car with the same features, specifically Apple Car Play. When I picked the car up, it did not have Apply Car Play. When I contacted the Sales person who sold me the car via email, I heard no response. I had also purchased a 4-year maintenance package. Every time I go in there, Merry, a service center employee is so rude and short! I actually avoid her now. I am only going there because I pre-purchased 4 years of maintenance. Afterwards, I will be taking my business elsewhere. I have had nothing but negative experiences there. My car is only two years old and I've had to take it in to get things fixed already. As a woman, I also felt the service team patronized me. For example, my rotors were worn and I couldn't remember what they were called. When I explained the item that I was having issues with, the guy went out to look at my tires and said that I just have dirt on them. Excuse me sir, I'd know if I only had dirt on my tired! I have a graduate degree, I am not an idiot!! He insisted this was the problem. I had to call a man and get him to explain the problem before I was heard. I will NEVER buy a car from this location again. I would rather drive to Truro before I'd get another car from them. Its a shame because I do like Mazda vehicles. Prior to being with City Mazda, I dealt with Oregan's. They are amazing! The service department were always friendly, the sales person would always ask me how my studies were going when I went in to get my services done... I would definitely recommend shopping elsewhere for your Mazda needs...

They tend to find extra things wrong with the car when you bring it in. Also, we had issues with poor quality work. For instance, we dropped off the car to get rear breaks looked at. When we brought the care home, the parking break lights went off. Now we have to bring in the car again and get that fixed. I will bring the car to another service provider.

Booked routine maintenance and was told it would take 1.5 hours. When I signed forms and gave them the keys I again asked about the amount of time required and was told 1.5 hours. This was at 10AM. The car actually came out to parking lot 3 hours after the work was to have started. Was told that they were backed up.On my previous visit I had to wait an extra hour because once again they were backed up. I emailed City Mazda to report my dissatisfaction and never received reply. There were at least 2 other people there on my most recent visit, yesterday, who were grumbling about the extra long wait. I will not be back. I have some chronic health problems and I tire easily. HadI know at the beginning how long it would take I would have made other arrangements to avoid spending so much time there.

"SUCKER" When i walked into city Mazda, they must have seen sucker written all over my face, bad credit, desperate for a vehicle. It was very easy getting a vehicle from city Mazda, "but", I haven't owned this vehicle for a year and I had put over two thousand dollars into this vehicle that i had financed from city Mazda, the inspection is due in November and I have to put over a thousand into it too get my vehicle back on the road, I don't think that's fair, no one can tell me that the roads are that bad in the HRM, I've driven on worst roads in British Columbia. The thing that puzzles me is that, the parking brake was seized when I got the wheel bearing replaced, so I don't know how the vehicle past the inspection and I never use the parking brake in a automatic. I've talked to them down at city Mazda Halifax Robbie st and they don't seem to care, you just might be getting this vehicle back, I don't care I'll cut my loss on the money that I've put into this vehicle. I will not Buy a nother vehicle from any dealership again, I am not desperate for a vehicle anymore, so I'll bring it back the same way city Mazda sold it to me, with two front bald tires and less than a quarter tank of gas.

I drive a 2017 CX9. The plastic trim fell off the side of my vehicle without cause. I have been told by other Mazda owners and even by a City Mazda dealership employe that this is a relatively common occurrence with my make and model of vehicle. Despite bringing this to the attention of the dealership, they refuse to take responsibility for their vehicle design defect.

Kudo's to Abe Glass for help in vehicle selection and to Richard for guidance on all matters Financial top job thank you very much for all of your attention cheerio

Bob was the best. Listened to what I wanted and what I needed. Never pressured and was incredibly knowledgeable. I couldn’t have asked for a better buying experience.

It was a stress free in getting all the information from both the sales person and management in looking at the new car...I usually dread coming into dealerships but I thoroughly enjoyed my time at City Mazda...very friendly and knowledgeable about the car...I will be telling my friends and family of the great experience and I will be back when I am ready to buy again..

Just bought a new 2018 Mazda3 Sport GT and the people at the dealership were very helpful and listened to my needs and did not try to up sell me. Very happy with the service and the friendly atmosphere in the dealership. Class act.

I just purchased a new Mazda CX-9 and the entire process was excellent, everyone at City Mazda was fantastic to deal with. This was the easiest vechicle purchase I have ever made!