Customer Beware!! Don’t take your vehicle to Chatham Mazda. You might be fooled into getting your used vehicle replaced with new parts that is not needed. Then keep making you pay for diagnostic fees over and over again because they didn't resolve the problem that you brought the vehicle in for. By the time they are done with you, you will be out of a lot of money. And to top everything off, you will be dealing with a very rude, unprofessional guy named Kyle (Fixed Operation Manager) at the front counter. Worst experience I ever had, continue to read below and you will understand why.
I took my vehicle to Chatham Mazda because of squealing sound from the brakes about a year ago. Kyle at Mazda said it's the rotors and brake pads and charged me Diagnostic fee of $127.00. I said my brakes and rotors were done only 8 months ago at another shop. Kyle said it was probably cheap ones or not compatible. So went ahead and had all 4 new brake pads and rotors changed, premium quality . The Sound came back shortly after. I was told sometime need time for it to wear in. So I left it. So recently I got a recall notice from Mazda. So I decided when I take my vehicle into Mazda, I will have them check out other problems I was having. There was clunking sound when turning, humming sound from outside and still the brakes squealed. Mazda checked it out and the vehicle came back with needing both rear wheel bearings, stabilizer bar, links and bushing replace. I was charged $127.00 diagnostic fee and about $1500.00 to have repairs done. I had the work done. When I picked up my vehicle he said the clunking noise is gone should be a quiet drive now. I took car home and immediately notice the clunking noise is still there. I went on a road test with Kyle to show him. Kyle said he will have it look at when the vehicle comes back for the recall notice. We were waiting for parts. About a week later I brought the vehicle in. Kyle came back and said the outer tire rod need to be replaced $360.00 and $65.00 fee for today for diagnostic. I told him that I shouldn’t have to pay for another diagnostic fee for same issue that wasn't resolved. That was when Kyle threatened me that I won’t get my car back. I said I want to talk to someone else and he said there is nobody here to talk to. I said not even the owner. Then he said he would call me back. He called me back, and told me to come and pick up my vehicle and that he would talk to me when I was there. When I was there, Kyle belittled me in front of his colleagues and halted me with his hand after he was done talking not allowing me to defend myself. He was accusing me of things that never even took placed. Kyle was the rudest, unprofessional customer service person I ever encounter.
I took my car to another shop and it was diagnosed as the clunking sound was from struts, and the brakes just need to be serviced (grease), outer tire rod was okay doesn't need to be replaced. It was explained to me that it was up to me if I want to replace the struts because it was not related to any safety issues. The brakes were serviced for under $100.00. Mazda wanted me to put in new brakes and rotors $1200 which were only 8 months old. Two diagnostic fees for squealing . And almost two diagnostic fees for the clunking sound. I spend all that money and never resolved my problem, clunking and squealing still there. So why were they replacing stabilizer bar, and links and more money to replace outer tire rod. The worst experience I ever had. So for customer that don’t know anything about cars don’t go there, you get the run around and don’t trust what they tell you. You will ended up getting parts replaced and don’t need it. And then have to deal with such a rude unprofessional person like Kyle.