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Century Hyundai

Truro, NS

not yet
rated
4 Reviews

138 Main St

Truro, NS

B2N 4G9

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4 Reviews of Century Hyundai

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November 11, 2021

"I brought my car to Century Hyundai 3 times over a..."

- Ian F

I brought my car to Century Hyundai 3 times over a period of 6 months. There was an inch long crack in the plexiglass cover on the instrument cluster. I was promised 3 times that they would send a picture to Hyundai Canada and let me know if it was covered by warranty. After 6 months of no response I emailed the service manager and CC'd the dealership manager and was told that I had caused the damage and it wasn't covered. I responded several times requesting an explanation as to how I could have caused the problem that originated behind the dashboard??? I'm still waiting for a response. Apparently it is standard practice to blame the customer and then ignore them if they ask difficult questions to try to get to the truth. My car was purchased at Century Hyundai and serviced exclusively by Century Hyundai until this issue. I am thrilled with my Hyundai and have had a wonderful ownership experience until this problem. I purchased a Hyundai primarily because of the warranty and am now feeling like I was ripped off. A small crack in a piece of plexiglass has shed light on how little Century Hyundai values customer loyalty and how utterly disrespectful the management team can be when things go wrong. I wouldn't have written this review if I had received a simple response to my emails and visits. I myself was a service advisor at a car dealership and would have never been allowed to ignore a customer, especially regarding an email that was sent directly to my service manager and my dealership manager...

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jayson Pearce
1.0
Other Employees : Jodi Wiggins Service Manager
September 10, 2021

"Everyone made me feel welcome and important and I did not..."

- Helene3

Everyone made me feel welcome and important and I did not feel pressured into anything. Contact with everyone was friendly and professional which I appreciated.

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Recommend Dealer
Yes
Employees Worked With
John spears
April 16, 2021

"My experience at the Century Hyundai dealership in Truro..."

- Kona

My experience at the Century Hyundai dealership in Truro was a very positive and pleasant one. I was pleasantly surprised with the excellent customer service that I received.

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Recommend Dealer
Yes
Employees Worked With
John
Apr 22, 2021 -

Century Hyundai responded

Thank you very much for the glowing review. We appreciate your time and value your business. Hope to see you in the future. Thank you, Century Hyundai

August 16, 2017

"Our 2012 hyundai sonata blew the engine "

- bernieb

Our 2012 hyundai sonata blew the engine on our way from Ontario to Nova Scotia ,we had the car towed to this dealership where they quickly took action to diagnose the problem.they gave us a loaner to finish our 30th anniversary trip. true professionals.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Arnold Laurens, Karen Densmore, Jake Church
1
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