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Car-On Auto Sales

Ottawa, ON

3.8
682 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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682 Reviews of Car-On Auto Sales

July 16, 2014

Fast, professional service, competitive prices About three weeks ago, I test-drove and bought a 2011 Toyota Rav4 4WD at Car-On Auto Sales. It is lightly used and has under 100K on it. I am very ple More

by 15062261825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
July 14, 2014

Great Experience! Three weeks ago, I dropped by Car-on on a Sunday to see that they had on the lot. I had decided it was time to replace my old 2003. I went back a cou More

by chantal.charbonneau.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet
Jul 14, 2014 -

Car-On Auto Sales responded

Chantal, this is great news!! You sure drove out of the lot with a gorgeous vehicle!! We hope you are enjoying you sleek vehicle and please feel free to contact Mario is you have any additional questions regarding your purchase!

July 12, 2014

Very Happy Customer ! We purchased a car at Car-On a few years back and last week we brought our second vehicle with them. The fact that we returned to them indicates supe More

by nancy.hetu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet, Ken Iselmoe
Jul 14, 2014 -

Car-On Auto Sales responded

Thank you so much Nancy for your wonderful review. You're right, we do try to portray one big happy family because it's true, we are!! We hope you are enjoying your Dodge Caravan and you know to give us a call if you have any questions!!! :)

July 07, 2014

My first Cadillac My last cheap used car died and I was determined to get a better, newer replacement. I found Car-On while on the way to another place. I browsed the More

by bonemar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
Jul 08, 2014 -

Car-On Auto Sales responded

Hi Mark! Thank you so much for your review. We are happy to hear that you are cruising in style with a beautiful SRX. Love the color too!!

July 01, 2014

"We would like to send our thanks for nothing to all staff" "We would like to send our thanks for nothing to all staff at Car on for wasting our family time" Do not trust anyone at Car on specially the tech More

by iameduardodiver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Brault
Jul 16, 2014 -

Car-On Auto Sales responded

Hi Eddie, We are very sorry to hear about this as we pride ourselves on our customer service and good experiences with the Car-On team. Our service manager will be in contact with you. Thank you

June 16, 2014

Great Experience, #1 While browsing the web I linked to Car-On Auto Sales from another site, the online inventory and pricing got me interested. My wife and I decided t More

by PierreRenaud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe
June 05, 2014

Thieves nothing but thieves! If I could give this place no stars I would! My husband and I decided we wanted to get a second car. We found the model we were interested in on there More

by MelissaD1138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
We dealt with three different employees.
Jun 27, 2014 -

Car-On Auto Sales responded

Hello Melissa, We had the opportunity to read your review and we are sorry to hear about your negative vehicle buying experience. Treating customers in the fashion you describe is not how we built our business and reputation, and how we’ve grown over the past 30 years. We would like to take the time to apologize as well as explain our understanding of the events that took place and our response to them. On June 9 2013, you came to our dealership, examined, test drove, and eventually made an offer to buy a Volkswagen GTI on 3 conditions: 1.Replace 1 air breather component 2.Provide extra key & fob 3.Replace window tint as the one on the vehicle was not suitable for you The deal was presented to management by the salesperson; management reviewed your 3 conditions and accepted your offer. (Part 1)

Jun 27, 2014 -

Car-On Auto Sales responded

Our salesperson then introduced you to our business manager and he prepared the financial end of this deal. As this was a Sunday and all the banks were closed, the payment quoted to you was based on an estimated interest rate of 8.9%. You were quoted payments of $195.74 bi-weekly. I have to assume that this payment made sense to you as you agreed to a delivery date of Friday June 14 2013 at 4:30PM, signed a bill of sale, and left a $500 deposit firming up the contract. The next morning, Monday June 10th, your information was sent to Royal Bank for approval and a rate request was approved at a lower interest rate. Mr Brault called you later that day and informed you that the bank had authorized a rate of 5.98%, and a bi-weekly payment of $178.58. The payment and rate was in fact lower than what you had agreed on the bill of sale. Your payment dropped (not increased) by $17.16, which is where we fail to understand this being “double your budget.” Nothing in the conversation between Mr. Brault and yourself led us to think that the vehicle was not going to be delivered so we proceeded to schedule and prepare the vehicle for you. In preparation for upcoming delivery that Friday afternoon, the window tint was sent out and done, the air breather component was ordered from Volkswagen and a second key was purchased and programmed. (Part 2)

Jun 27, 2014 -

Car-On Auto Sales responded

In reading the notes in the file, on Thursday of that week you came to the dealership and requested for your deposit to be refunded due to no longer being able to afford the insurance. Later in the conversation with our sales manager, you told us that it wasn’t really the insurance cost, but that you bought another GTI at another dealership, who quoted you a lower payment. You were explained that, in light of the signed agreement with our dealership and the work that had been done on the vehicle on your behalf, we would consider cancelling the contract but that the deposit would likely not be refunded because we had already spent more than your deposit in preparing the vehicle to suit your needs (i.e.:tinted windows, extra key, air breather component) Despite the fact that you had signed a contract we were, at this point, prepared to cancel the agreement. However, because we were out more than $500 in doing the modifications and purchased the extra things you wanted, we felt it was only fair that we not refund the deposit. (Part 3)

Jun 27, 2014 -

Car-On Auto Sales responded

With this said, we do understand you being upset about losing the $500, but hope you understand that we did not steal your money or profit from this situation. We only recovered our costs as a result of you not following through on your agreement. We value all feedback, good or bad, as it is the only way to improve our business. As a result of this situation, we have since implemented an extra step in our sales process that should eliminate these situations and result in a more transparent transaction between our customers and ourselves. We once again apologize for your negative experience with us. (Pat 4-End)

June 05, 2014

Used vehicle purchase My wife and I recently purchased a car from Car-Auto. After viewing vehicles online we found that Car-On always had a good selection of vehicles and More

by BruceGilchrist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
May 28, 2014

Excellent experience! Would I recommend the crew at Car-on? Absolutely! When you can go to the dealership, look at the first person that seems to work there, get taken car More

by Redwookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
May 25, 2014

What great service.. I can't believe the great service we received at car-on. It was fast and the staff members were all great and very friendly. We drove 9 hours to go More

by ChantalDan72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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