Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hello Madi, your post regarding your service experience is very much appreciated. I will make sure Paul is aware that your were pleased with his customer service and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Kandor2010 responded

John Harding

Capital Chrysler Jeep Dodge Ram responded

Hello John, with the T56 recall that was done to your Chrysler we have to scan the vehicle to know what is required for the repair. Once we completed the scanning the part that was needed was out of stock due to an unusually high demand over the previous two days. We ordered the part and obviously you returned once the part arrived. Not an excuse, just an explanation for the return visit. As far as the contacting goes, if you had previously requested to be turned off I apologize, this was not done. I have since turned off all notifications for you, both on the service and the sales side. Please be aware that the dealership will not be contacting you in the future if there is new recall. Chrysler corporation will still notify you but it will be up to you to call and book an appointment. Sorry for any inconvenience or hassle and if you wished to discuss this further please call 780-435-4711 and ask for Geoff Haw.

Capital Chrysler Jeep Dodge Ram responded

Thank you for your kind words Owen and thank you for your business over the years, it is very much appreciated. We are happy that we were able to earn your patronage and look forward to seeing you again. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Very happy to read that we have earned a long term customer in you Alex. We appreciated the review and we very much appreciated your business. I will pass on your feedback to Paul and the rest of the team at Capital and we look forward to seeing you again in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Joshua, I take every review seriously but after looking into your purchase and finding out what I am told are your concerns I am a little puzzled. You purchase a Grand Cherokee SRT in July for around $7000 below market value. In August you brought it back for a noise it was making that wasn't present when you purchased it. We determined the problem to be a transfer case that was needed and absorbed the $2500 bill even though it wasn't present at the time of purchase. We supplied you with a loaner for the 17 days it took to order in and replace the part and during that time you got 2 speeding tickets which we didn't charge you for. It is my understanding that what you are upset with is when you returned the loaner you forgot some shoes and cash in the vehicle and when you returned to try and retrieve them they were gone and you feel it is the dealerships responsibility to reimburse you for this. If I have this correct you must know lost items are only the responsibility of the owner who lost them. If this isn't the case and I have this wrong please contact our sales manager Husny to discuss in detail your concerns. Geoff Haw Fixed Operations Manager

Capitaljeepsajoke responded

You guys are really out to lunch, waste of time even replying since you have everything figured out always! P.s you tried to charge me twice for the tickets, I just informed visa before hand since you decided not to call me back for Over a month. Only returned my call once they realized they couldn’t get money off my card. As a business you should really understand that paying full in cash no financing means you get all your funds at once, meaning yes a discount is to be offered. Let’s not forget that Jeep was sitting in your lot for several months during the middle of a pandemic(covid-19). With all your fees I still ended up paying 38000$ for a 2014 Jeep Grand Cherokee SRT with 136000 kms, 4 different tread level tires on it(one of them bald), cracked/hanging front bumper, collision sensor hanging on by 1 screw, transfer case on the way out because you changed the faulty transmission And didn’t think to check anything else. Not to mention upon test driving it I said alignment needed to be done, in response “okay no problem bro”, once I get it into the tire shop to replace all 4 tires (since it’s a 4x4) the mechanic shows me how out my alignment was. Not saying there wasn’t some good aspects of your dealership however for reasons stated I would give my business to anyone else. balinciaga Flip flops -600$ Hugo boss pants x2 = 460$ Cash: 200$ Paperwork = priceless Total =1060$ in items gone. I have texts back and forth with jay clearly saying he has set it aside for me and I can “come in whenever” even if he wasn’t there and get my things. Come in 2 weeks later just to get yelled at saying how that’s not there job and that I took to long, that is after they told me 3 different stories regarding what happened. “They sold the car bro what you want me to do” is the final answer I recieved.

Capital Chrysler Jeep Dodge Ram responded

Thank you for the feedback on our service team RS. It is very much appreciated as is your business, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your sales experience Karen. I hope your are enjoying your purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Very glad to see you were more than satisfied with your service experience Bodie. I will pass on you feedback to the team, they will be happy to read your comments. Enjoy your Thanksgiving weekend and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Katelyn, I apologize for the time it took to repair your tire. My guys had to finish up with up with another vehicle before they could get your done and then ran into issues while doing the repair. I had hoped to help make up for your time spent with the free repair. If there are further concerns please contact me directly at 780-434-5624 or send me your pictures and information by email at Cthompson@capitaljeep.com Clint Thompson, Service Manager

Capital Chrysler Jeep Dodge Ram responded

So happy to read that we have earned a long time customer with you. Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager