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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,507 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,507 Reviews of Capital Chrysler Jeep Dodge Ram

March 05, 2021

Great experience. Highly recommend. They did everything in their power to get me the vehicle I wanted. A big thank you to everyone involved! Much appreciated More

by Robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted
Mar 08, 2021 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read how well you purchasing experience went Robin. Enjoy your new ride and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

March 05, 2021

Paul in service is amazing. Talked with him on the phone with some issues I was having with my vehicle. Also had an appointment for service. Fantastic job ad a complimentary vehicle wash. More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Mar 08, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to post your service experience Roger. It makes me very happy to see how well Paul and the rest of the team took care of you, I will be sure to make them all aware of your post. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

March 04, 2021

I had a really great experience with Ron Blonar from the beginning to the end of my purchase. He went above and beyond to make sure I get a good deal and even checked on me after the sale was completed. He More

by Farhad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Blonar
Mar 05, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Farhad, thank you for taking the time to post your review. I will be sure to make Ron aware of your post if he is not already. We will also look into your concern and see if we can improve moving forward so thank you for your constructive criticism as well. Enjoy the truck and we hope to see you again. Geoff Haw Fixed Operations Manager

March 03, 2021

Friendly and informative. Having to enter a minimum of 25 words is very very very very very very very very very very very very annoying. More

by judyharrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Mar 04, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for getting through the annoying parameters and posting your service experience Judy. Both your review and your business are very much appreciated. Geoff Haw Fixed Operations Manager

March 02, 2021

Excelent services from salesman Mauricio Roa we could not ask for a better person and Ted from financial department was excellent as well , really happy with the staff at the dealership in general highly rec More

by Juan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Roa
Mar 03, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you Juan, we appreciate you taking the time to post your sales experience as well as choosing Capital to purchase your vehicle. Enjoy your new ride and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

February 27, 2021

Great customer service. Car feels amazing ... awesome recommendations ... I’m going to enjoy my Jeep .. thank you and I’ll see you next time .. Carola More

by Carola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Roa
Mar 01, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Carola and thank you for choosing Capital to purchase your vehicle, both are greatly appreciated. Enjoy your new Jeep. Geoff Haw Fixed Operations Manager

February 26, 2021

Worst place to take your vehicle for service. Never again . Gone to this dealership and everytime terrible service. All l wanted was a quote and got charged for no work what so ever . Robbery More

by Mm
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
Mar 01, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Musawenkosi, Patrick was not your advisor, Floyd was and I don't see why we earned a 1 star review from you. Your repair order that you signed was to check and advise on a power steering leak as you noticed fluid on your driveway. We did this, let you know what was wrong, quoted you on the repair, and billed you $90 for the diagnosis. You choose to not get the repair done. The time the technician spent on you vehicle and the information that was provided at your request is not done for free and you were made aware of this as you also put your initials beside the message line stating that a diagnostic charge would apply to all non warranty lines. Your vehicle is a 2014 Chrysler 200 with 130,000 km's on it so the warranty has long since past. If you are unwilling to pay for our technicians time than we will never be able to meet your expectations and you should search for another business that might be willing to perform this work for free. Geoff Haw Fixed Operations Manager

February 25, 2021

Always Floyd polite, helpful. Cashiers efficient well-mannered. Roy polite, no waiting around for a ride and keeps me informed when he will come to pick me up. More

by T erry Lyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd, Roy and cashier
Feb 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Terry, it's nice to be able to read how well the service team has been taking care of you. Your business is very much appreciated and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

February 20, 2021

Every time I visit for oil change they always told me I have to pay the oil change as I don’t have service contract with them. But I’m sure when we bought the vehicle we paid for entitlement for 8 times i More

by Nestor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone named Jordan
Feb 23, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Nestor, there seems to be a bit of confusion on both sides. You did purchase oil changes but it was not a service contract you purchased which is why it took a little bit to figure out what was going on. What you purchased was a VIP oil change package that is financed and taken care of in house. The proper notes have now been added to your file so there should be no issues when you redeem your next VIP oil change. Sorry these notes weren't already applied to you account. Geoff Haw Fixed Operations Manager

Feb 23, 2021 -

Nestor responded

Sorry but I cannot agree on your statement that there is confusion on both side. As I said that is not the first time that incident happened to me. It happened already during my first oil changed. At that moment, it should had been corrected and the proper note you are talking about should have been placed on my file so there’s should be no issues when I visit for oil change the other day. The correct way to say which I could agree is that you had short coming on your side and don’t include me as also as having short coming why this incident occurred. Ok, I got it, what I purchased was a VIP Oil Chage package, so why this information was not made known to the Lube Oil service? They will be the one who will perform the oil change, so right from the start this should have made known to the lube oil service section so that there should be no confusion, that incident could have been avoided, and what I can’t accept is this happened for the second time already. That’s why I got really dissapointed to be honest.

Feb 23, 2021 -

Capital Chrysler Jeep Dodge Ram responded

No offence was intended, your notes have been added.

February 15, 2021

The staff there were pleasant and not pushy. They met me wheee I was at financially and got me into a beautiful vehicle ty to the staff that helped me get a reasonable payment being in the position I am in More

by Derick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Ruby and Alex
Feb 16, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Derik, both your review and you choosing Capital are greatly appreciated. Enjoy your new purchase. Geoff Haw Fixed Operations Manager

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