Capital Chrysler Jeep Dodge Ram

2014 Ram Pickup We purchased our new 2014 ram from Alex mostly over the internet and phone. When we arrived to pick up our truck Alex and his daughter Jade were the m We purchased our new 2014 ram from Alex mostly over the internet and phone. When we arrived to pick up our truck Alex and his daughter Jade were the most courteous,helpful and professional people we could ask for. They not only did everything we could ask for in informing and instructing us in all the features of our truck and we had a lot of fun learning about all the new technology that the new ones come with as our last new purchase was in 2007. I would not hesitate to refer Alex and Jade as your sales Representative as they seem as if they are truly genuine people which is hard to come by nowadays. Keith and Lorna Stolz. I hope the service is as good as the people i have dealt with. More

Not good customer service at all. I bought a jeep liberty 2007 from Capital in 2009, love the vehicle. I send in my jeep every year for service because I trusted Capital and I am a loy I bought a jeep liberty 2007 from Capital in 2009, love the vehicle. I send in my jeep every year for service because I trusted Capital and I am a loyal customer, a VIP member. I had one issue with Capital staff in the past, but I let it go, kept Capital as my dealership. We sent in my jeep for replacing the front drive shaft due to loose bolts 8Am on Sept 8th. The jeep is used for work, we need it ASAP. The staff said they will be on top of it, notify us with any updates. But we had to call them everyday to follow up. Parts came in Wed, but they said they were busy, couldn't get it done until Thursday. I had to call in late Thursday to request the service asap. The tech refused to work late on Thursday (one hour work). At the end, I picked it up at 9AM on Friday (Sept 11). A VIP, loyal customer should not be treated like this. After I picked it up on Friday, I found one door couldn't be opened, power window was not working (jeep window regulator went), I notified them right away and drove it to Capital at 3PM Friday. They said they were busy, could't fix it until the following Tuesday. They taped the window up, but we had not remove all the equipment inside due to safety. Very inconvenient. I called Capital service manager on Monday (Sept 14) to explain that window was working perfectly before we dropped it off. It broke while it's at Capital's property. Capital should be responsible for fixing it. One manager get a bit excited. I had to talk with another manager. Both managers claimed Capital didn't break it, didn't offer anything except 15% of service discount VIP member always receive. After talking with Capital regarding this matter, I didn't feel I was treated as VIP/loyal customer regardless how much business I gave to Capital. Nobody showed me they cared how we felt. Very disappointed. Linda, jeep owner, 780.819.9168. More

Intimidation and Scare Tactics to Sell Products Do yourself a favour and bring voice or video recorder with you during your negotiations with these people. The staff are unprofessional and will do Do yourself a favour and bring voice or video recorder with you during your negotiations with these people. The staff are unprofessional and will do and say anything to manipulate you in order to make a sale. An absolute and utter disgrace! More

Amazing Service!!! I will recommend this place to everyone I know looking for a vehicle.Kalvin was amazing to work with and made us feel like friends not customers. We a I will recommend this place to everyone I know looking for a vehicle.Kalvin was amazing to work with and made us feel like friends not customers. We are so thankful for his service. He went above and beyond to help us out in the situation we were in. More

Awesome Service!! I recognized a leaked on my 2014 Jeep Wrangler Sahara and when i checked it out it was coming from My Passenger Front Axle...... I talked to quite a I recognized a leaked on my 2014 Jeep Wrangler Sahara and when i checked it out it was coming from My Passenger Front Axle...... I talked to quite a few people suggested different dealerships though Capital was closer to home and work....... One of a good buddy and a few told me go see them and you will not regret.... anyhow, to cut the story short my jeep was diagnosed and was warrantied with no questions asked....... the service team was really helpful especially the shop forman..... i will definitely come back and deal with u guys!!! You are awesome!!! Thank you for the good service and will highly recommend you!!!! More

But For, Chelsea Pepper I would service elsewhere In the past year, Chelsea has been a constant smiling face who has made the service experience a happy one despite the many service issues. She is sma In the past year, Chelsea has been a constant smiling face who has made the service experience a happy one despite the many service issues. She is smart, knowledgeable and goes the extra mile to accommodate you. Capital should do all they can to keep her! More

An overall satisfying experience! We have in the past year purchased 2 new vehicles and a used vehicle; 2015 Jeep Grand Cherokee(Summit) and a 2010 Ford Escape, which was recently trad We have in the past year purchased 2 new vehicles and a used vehicle; 2015 Jeep Grand Cherokee(Summit) and a 2010 Ford Escape, which was recently traded in for a 2015 Dodge Journey SXT. Their willingness to have reasonable negotiations on trade-in values and financing terms, helped to redefine positively the negative stereotype of dealing with a car dealership in the purchase of a new or used vehicle. Moreover, the ease of resolution for any and all issues that arose, cannot be overstated; from the swapping of a 2014 Jeep Grand Cherokee to a 2015 Jeep Grand Cherokee to providing car detailing, was quick and professional and without fuss. General Sales Manager-Ben Shek, Sales Manager-Mike Himer, Director of Finance-Pankej Seth, Financial Services Managers-Jen London, Nicole Sweet and Stef Clarkson and Service Advisor-Chelsea Pepper, have all made the buying and servicing experience a very comfortable one. Special mention to Ben Shek & Pankej Seth who certainly went the extra miles to make us happy customers. Also, special mention to Chelsea Pepper who makes all the service appointments a pleasant experience which make all the difference during these visits. Michael & Rosaria and Dora More

very well taken care of treated like family I got treated like family and they did all they could do to make me a happy customer and i really do want to say thank you very much to linden frig an I got treated like family and they did all they could do to make me a happy customer and i really do want to say thank you very much to linden frig and stephanie shek and nicole sweet absolutely outstanding job i will be definetly coming back to you when i want to purchase another vehicle thank you very much More