Capilano Volkswagen

A special shoutout to Will Ng, Assistant Service Manager, for the outstanding service. Will went above and beyond to advocate for my tire replacement under warranty. It’s rare to find this level of customer for the outstanding service. Will went above and beyond to advocate for my tire replacement under warranty. It’s rare to find this level of customer service today. I highly recommend VW Capilano and especially their service department. More

Have been inquiring multiple times about an ongoing issue for a while - they did not detect anything. I took it to a second a opinion where they found a leak. Brought it up again at my oil change appt today for a while - they did not detect anything. I took it to a second a opinion where they found a leak. Brought it up again at my oil change appt today and the service advisor was extremely dismissive and I found that to be very rude. This is super frustrating and having a service representative look uninterested and act inconsiderately to what I was trying to explain was extremely frustrating and disappointing considering how long we have been a customer at Volkswagen. I have never felt so unheard at a dealership with reference to other vehicles I drive. More

Great service and friendly staff. . Thank you to the Service Team for accommodating me on short notice! . Thank you to the Service Team for accommodating me on short notice! More

Bob and Sam were best helping to get my new car. Very happy Thank you Very happy Thank you More

Moe was really helpful and made everything super smooth! Very easy and answered all my questions Very easy and answered all my questions More

Great team, excellent service and sales. 30yr customer. Steve is my go to guy for cars as he delivers what is expected and always with a smile. 30yr customer. Steve is my go to guy for cars as he delivers what is expected and always with a smile. More

I was in a bit of a rush to get my winter tires on as I had to get to kelowna in a week's time. I called around and unfortunately most places were booked until after I had to leave. I was speaking to a fri had to get to kelowna in a week's time. I called around and unfortunately most places were booked until after I had to leave. I was speaking to a friend who suggested to call his dealership VW Capilano. I was unsure of his suggestion since my car was a Toyota Camry and thought to myself "would they even offer me this service". But as I was out of options I thought it wouldn't hurt to call and ask. So I called and ended up speaking to gentleman named Jacob. He assured me that it didn't matter what brand or make my car was their technicians could handle it. They also had the availability I needed for that weekend. I was in and out before long and even managed to meet and shake Jacob's hand. He was very polite, extremely professional and helpful both over the phone and in person. More

Recently had my car serviced. Called Steve and he got me in the next day and kept me regularly updated on progress. Overall Service of the car was great and Steve was stellar thro Called Steve and he got me in the next day and kept me regularly updated on progress. Overall Service of the car was great and Steve was stellar throughout. More

Great service. Was able to diagnose the problem same day and find a way to get it under warranty. Would definitely recommend Moe and Sam they’re the best!! Was able to diagnose the problem same day and find a way to get it under warranty. Would definitely recommend Moe and Sam they’re the best!! More

This dealership is the best Volkswagen across the lower mainland, hands down best sales and service department mainland, hands down best sales and service department More