Capilano Volkswagen

Happy customer As a current customer of Capilano Volkswagen, I’d like to recognize and thank Bobby Ezharie, New Car Sales Manager and Moe Correia, Service Consultan As a current customer of Capilano Volkswagen, I’d like to recognize and thank Bobby Ezharie, New Car Sales Manager and Moe Correia, Service Consultant for their outstanding customer service. I felt my concerns were not only heard but effectively addressed overnight, assuring me that Capilano Volkswagen both values and appreciates my continued business. Rest assured if you’re in the care of these two, you are in good hands. In addition, my dealings with both Business Managers Julia Geisler and Alan Schianni, as well as Bob Bermand, Volkswagen Brand Specialist were absolute pleasure. As a very grateful customer, I appreciate the work this team does to support their clients and will be purchasing all of my families future vehicles through this dealership. More

Compromise: you should try it sometime I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is 4 days later, but ok. I visited the parts desk Tues to tell them the name of the purchaser picking up the tires. He informed me that the tires are there. The purchaser drove from Chilliwack to pick up the tires, but arrived after the parts desk was closed, so no tires. I spoke with the Parts Mgr this morning. Very UNHELPFUL. I asked if the tires could be transported to Langley, half way. He said he didn't have the capacity to assist. I said a guy, the tires and a car for 90 minutes. He was not at all interested in discussing a compromise solution. The parts guy yesterday didn't make any comment about when the tires are available for pick up, if he had, I would have passed that information onto the purchaser. This is not my first bad experience with Capilano VW. Loved my VW. Capilano VW, not so much. More

Terrible service Yet again trying to book an appointment to have my 2 Volkswagens serviced. Have had 4 Volkswagen's over the last 10 years and the frustration in tryin Yet again trying to book an appointment to have my 2 Volkswagens serviced. Have had 4 Volkswagen's over the last 10 years and the frustration in trying to bring them in for servicing is beyond belief. You will never be able to talk to someone in service to book an appointment. You must leave a message and wait for them to call you back when it is convenient for them - not you!!!!!! Thought online would be better but NOOOO!!!!! You still must wait for them to call you back. Ridiculous - have owned many other vehicles - Mazda, Lexus, Honda, Acura and almost always someone in service answers the phone and is able to book your appointment immediately. Some people work and are unable to take calls so not convenient at all for me. I will never buy another Volkswagen if I have to have it serviced in North Vancouver. More

So pleased! My sincere thanks go to Moe at Capilano Volkswagen for taking the time to advocate for me to have VW absorb the cost of my cars fuel pump replacement. My sincere thanks go to Moe at Capilano Volkswagen for taking the time to advocate for me to have VW absorb the cost of my cars fuel pump replacement. Huge appreciation to VW for agreeing to provide the service free of charge. Thank you for your excellent attention and service! More

Excellent Service A Great experience,the service department were very helpful and my car was ready on time. They also cleaned and washed my car,and booked my next serv A Great experience,the service department were very helpful and my car was ready on time. They also cleaned and washed my car,and booked my next service. More

Repeat customer thoroughly satisfied! I have purchased 8 VW’s over the past 40 years, initially for myself and more recently for our son and daughter. Shaun Openshaw has been the consumma I have purchased 8 VW’s over the past 40 years, initially for myself and more recently for our son and daughter. Shaun Openshaw has been the consummate professional. He has a wealth of knowledge in the industry. There is no question he can not answer! I have referred Shaun and the team from Capilano VW to many friends and family. Shaun and his team have made my experience purchasing and servicing our vehicles a positive and rewarding journey. Thank you Shaun! More

Excellent sales efforts This was the third brand new VW I bought at this dealership and each time with the same sales person: Steve Cross. He really knows his stuff, he's pat This was the third brand new VW I bought at this dealership and each time with the same sales person: Steve Cross. He really knows his stuff, he's patient and will help get you the best possible conditions. Really a dealership that works hard so you keep on coming back. Very much recommended. More

Part department respond I was looking for a oi drain plug for a vw touareg, after calling the lart department the phone ringed few times and to my surprise there came an answ I was looking for a oi drain plug for a vw touareg, after calling the lart department the phone ringed few times and to my surprise there came an answering machine asking to leave a massage, any how i left a phone number and a name and hoping somebody is going to call me back but guess what no phone call. I tried few more times and still the same i checked their website to make sure their part department is open and yes they were open. More

Excellent service ! I was looked after by Moe in service department and my technician was Mike, both professional and my experience there was wonderful! 10+ for both Moe I was looked after by Moe in service department and my technician was Mike, both professional and my experience there was wonderful! 10+ for both Moe and Mike! Also they have free shuttle driving and I'd like to thank the man who does this for customers , excellent service all around! More

Expensive and Arrogant The most expensive stealership in town. People, cars dont cost the same everywhere. Do your homework and try at least two dealers. This one however ha The most expensive stealership in town. People, cars dont cost the same everywhere. Do your homework and try at least two dealers. This one however has the worse prices. We went to the sales manager and wanted to talk about his best deal. When he saw I did not catch on the usual tricks they apply to inexperienced people he asked what my plan was. I told him I will find the invoice price ( that is how much the dealership paid for the car) and negotiate up from there. He very arrogantly said that was not possible and he would not move down from the MSRP. Well, I did find the invoice price and there was 2600$ difference between that and the MSRP. I went to 3 other dealerships and finally at Open Road VW I paid only 1200$ above the invoice price and less than 2200 $ than what Capilano wanted for the same car. So, Mr. Manager Ezharie , there is a way and there are dealers who wanted my business. At the MSRP it says with small letters, dealers can sell for less, and they ( but not you) did. Now my wife has the new Tiguan from another dealership. And this is the second time. The first time in 2012 i bought my Golf Wagon TDI from Clarkdale and not from Capilano, for the same reason - expensive and arrogant. On the service they will put different oil in your car. Just went now Oct.14, 2017 to ask about the oil for my wife's brand new 2018 Tiguan. The guy did not even know about 508.00 oil spec even existed and they have been selling the car and he said they have putting the old 502.00 with viscosity 5w40 in it. The manual and the sicker in the engine bay, clearly says the standard VW 508.00 and viscosity 0W20. Unbelievable! You decide if you bring your car there. Another dealership not only knew, but they had the oil in stock. I would like to thank Shaun for his time and attention while we test drove the new Atlas and Tiguan. We wanted to be your clients, but not at that price providing there so many other competitors. More