Capilano Audi

Great experience start to finish. I was referred to James at Capilano from and insurance agent friend of mine. He called me immediately asking about my interests and needs. We emaile I was referred to James at Capilano from and insurance agent friend of mine. He called me immediately asking about my interests and needs. We emailed a few times and scheduled a test drive about a week later (due to our schedules). The vehicle was ready to be driven when I arrived and we had a fantastic drive around the area covering hills, lanes, traffic areas and the highway. the entire way through, James described difference features and tools of the vehicle. I am in the car business, so the negotiation process was pretty straight forward. We came to an agreement on terms and the finance centre scheduled the delivery within a day. I arrived at the dealership for delivery, quickly went through the finance office with Natalie, who was very friendly and professional. and finished off with Matt who took me on a step by step tour of the car and all of its workings. The entire process was efficient, yet relaxed. LOVE MY A3 Cabriolet! More

Service Capilano Audi removed my summer tires and installed my snow tires and had me in and out in a little over an hour including washing my car. Allan was g Capilano Audi removed my summer tires and installed my snow tires and had me in and out in a little over an hour including washing my car. Allan was great to deal with! More

Courageous, Splendid, Exuberant The staff were all good and fast. I had brake pads replaced and an oil change. They did the things and provided great shuttle service also. The staff were all good and fast. I had brake pads replaced and an oil change. They did the things and provided great shuttle service also. More

2018 Audi S5 Capilano Audi gets a 5-star rating because the Capilano Audi Team made the test drive drive, purchase and delivery of my 2018 Audi S5 seamless and eff Capilano Audi gets a 5-star rating because the Capilano Audi Team made the test drive drive, purchase and delivery of my 2018 Audi S5 seamless and efficient. Each of the sales, service, delivery and financing associates were professional, skilled and a pleasure to deal with. More

Amazing purchase experience Currently bought my Audi Q7 with Aaron Li, he went through all options and details to make sure I got the right car, always follow up with me and answ Currently bought my Audi Q7 with Aaron Li, he went through all options and details to make sure I got the right car, always follow up with me and answer my questions in time. Very friendly and helpful. I really enjoy the purchase experience with Capilano Audi! Will refer my family and friends to Aaron! More

Great Service The service consultant Richard is very good to work with, personable and knowledgeable. he gets the job done. I have used independent service shops in The service consultant Richard is very good to work with, personable and knowledgeable. he gets the job done. I have used independent service shops in the past, these guys are not too much more expensive and know what they are doing. More

Excellent Service Thank you Justin Kimura for your courtesy, professionalism and excellence. I appreciate your patience and most of all being able to look after my need Thank you Justin Kimura for your courtesy, professionalism and excellence. I appreciate your patience and most of all being able to look after my needs.The team at Capilano Audi is well-organized and easy to do business with. More

Efficient and Five Star Service Derek and his team took great care of us in helping us choose our new SQ5. Not only are we thrilled with the vehicle but the service we received from Derek and his team took great care of us in helping us choose our new SQ5. Not only are we thrilled with the vehicle but the service we received from ordering to delivery was above and beyond. They let us install our car seats and pack our stroller in and out of multiple vehicle models to ensure the cargo capacities fit our needs and test drive the vehicle for an extended time period at home. All questions were answered knowledably and promptly and when something wasn’t known a team approach to find the answer ensured we got the right information in a timely manner. They negotiated fairly and when we needed a vehicle to bridge the gap before our new one arrived they set us up with a loaner of the exact same model we had ordered. Can’t say enough good things about Cap Audi! More

Very Pleased At Cap Audi we found that everyone was very helpful and were professional. Justin, our salesperson, looked after our needs. We will come back again At Cap Audi we found that everyone was very helpful and were professional. Justin, our salesperson, looked after our needs. We will come back again the next time we need a car. More

First class from begining to end Derek and his team truly know the meaning of customer service. This has been my 5th Audi purchase from Capilano Audi and will continue to deal with th Derek and his team truly know the meaning of customer service. This has been my 5th Audi purchase from Capilano Audi and will continue to deal with the great team there. The process from the time you arive to the time you leave is truly first class. Keep doing what you are doing! More