Capilano Audi

No waiting no fuss Done ahead of schedule and under the estimate cost. Very professional shop. Allan in service very helpful and highly knowledgeable am so glad that I s Done ahead of schedule and under the estimate cost. Very professional shop. Allan in service very helpful and highly knowledgeable am so glad that I switched to Audi. More

As always, Capilano Audi's Service Team Is World Class Came in for my snow tire change over and some other small maintenance items. This is my 5th Audi I have purchased and serviced through Cap Audi, and Came in for my snow tire change over and some other small maintenance items. This is my 5th Audi I have purchased and serviced through Cap Audi, and I have never had a bad experience with the service team. From booking the appointment, getting shuttled to work, to picking up the car, everything was seamless, smooth and professional. More

Annual maintenance at Capilano Audi My Audi Q5 was recently done the maintenance service at Capilano Audi. I am very impressed by the staff at service department. From the booking appoin My Audi Q5 was recently done the maintenance service at Capilano Audi. I am very impressed by the staff at service department. From the booking appointment to car maintenance, the service is seamless and professional. The Staff are very friendly. The shutter service was excellent and super helpful. More

Great Team Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was an obvious choice to go to them for my S4 upgrade! More

Service was done promptly and efficiently The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge More

Service For Recalls My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the auxiliary heater, was made for January 15, 2018. I received a telephone message the day before reminding me of the appointment. However, when I arrived at the dealership for the service, driving 50 km from White Rock, the part was not available. That recall was done on Oct. 12 during the annual service on the vehicle. Unfortunately the part for the second recall, the after run cooling pump, was not available so the car will need to be returned at a later date. Other than these two glitches my experience with the service department staff has been excellent. Peter Hemmes More

Efficient sales completion The experience was very pleasant and the staff were all very professional, knowledgeable and efficient. No hassle at all. Would probably use them a The experience was very pleasant and the staff were all very professional, knowledgeable and efficient. No hassle at all. Would probably use them again for my next purchase. More

personal and intentive. Sales team was accommodating and were able to readily provide test drive options. The leasing team was efficient and knowledgeable. Leasing options Sales team was accommodating and were able to readily provide test drive options. The leasing team was efficient and knowledgeable. Leasing options were well presented. More

A great experience ..again. As always, a first class experience.in all respects. Honestly,I can find no fault or improvements needed.....a model for other dealers to follow., As always, a first class experience.in all respects. Honestly,I can find no fault or improvements needed.....a model for other dealers to follow., regardless of brand of car sold. Six years of satisfaction, with a nice group of professionals to deal with. Don More

Best Customer Service! My service rep Richard is one of the best customer service reps I've ever had the pleasure to work with. He's always friendly and personable and he g My service rep Richard is one of the best customer service reps I've ever had the pleasure to work with. He's always friendly and personable and he goes over and above the call of duty to help me out with my vehicle whenever I need. The accomadtions he makes for me is one of the key reasons I love my Audi Q5 that much more! He's always aware of time crunches I may have in getting my vehicle back and fits me in for emergencies asap and even makes sure I get a ride without waiting any lengthy time. He always follows up and follows through. I hope I will continue to have the pleasure to work with Richard in the future! More